INFINITI of San Antonio

Bad experience with this dealer Salesman won't answer/return call-message at all after bought a car. Don't expect any after sales service from them. I bought used car from them s Salesman won't answer/return call-message at all after bought a car. Don't expect any after sales service from them. I bought used car from them since march, 2019 3 months later I still not get my license plate. Don't buy a car from them if you need after sales service. More

Excellent Customer Service Excellent customer service! David and the team provided me with updates throughout my wait. Loved the newly remodeled dealership--state of the art. Excellent customer service! David and the team provided me with updates throughout my wait. Loved the newly remodeled dealership--state of the art. Great texting system. Enjoyed the feed back video Mr Girwitz provided regarding my vehicle. I'm actually showing it off to my friends. Been bragging about the whole experience. More

Outstanding Best car shopping experience ever friendly, fast, got a best posible deal. He made sure everything was good with the car before we left. We totatlly r Best car shopping experience ever friendly, fast, got a best posible deal. He made sure everything was good with the car before we left. We totatlly recommend it we got such a great experience. More

World Class Chris and his crew are World Class. I've known Chris for almost 20 yrs and can testify to his Integrity and professionalism. I wouldn't think of buyi Chris and his crew are World Class. I've known Chris for almost 20 yrs and can testify to his Integrity and professionalism. I wouldn't think of buying my Infiniti anywhere else but "Infiniti of San Antonio". More

Our First Infinite Eric Ware was able to get us into a car we had been dreaming about With Eric’s help it became a reality. We love our 3 seater QX 60 Eric Ware was able to get us into a car we had been dreaming about With Eric’s help it became a reality. We love our 3 seater QX 60 More

Lack of Communication and Concealment of Issues I recently bought a used vehicle from them. My salesman offered to reimburse my air fare as I would be flying in from Dallas to pick it up. I've ye I recently bought a used vehicle from them. My salesman offered to reimburse my air fare as I would be flying in from Dallas to pick it up. I've yet to receive a reimbursement check. Secondly, the video of the walk around video of the car which was sent to me indicates the car has new tires. When picking up the car, the tire pressure light was on. I was told it had been reset and simply needed to be driven a set number of miles before the light would reset. After 2 weeks and 600 miles, the tire pressure light is still on. Upon taking it to a tire dealership to have the air checked, 3 of the 4 tires were not only over inflated 5 pounds, but have low tread wear as well and need to be replaced. The 4th tire is the only new tire and was under inflated by 9 pounds. The biggest problem is lack of communication.......big problem! I love the car, but feel they have been less than truthful about what they are selling and no communication to make things correct. More

Worst experience. Just a summary...me and my husband went in to see a vehicle. We were getting a quote for out car, but Talked and decides we would just wait. But had a Just a summary...me and my husband went in to see a vehicle. We were getting a quote for out car, but Talked and decides we would just wait. But had a very difficult time getting out vehicles keys back. Asked several times to get our keys and did not get them. They said you will not leave without a car. We felt pressured into buying a car, on top of that it was late around 11-12 pm. Well my husband stayed filling paper work out and we still did not get our car for about 2 weeks, then the transmission had to be replaced. So we got another car and it has been in the shop for similar problems as the previous car but the service department says nothing is wrong. There is definitely something wrong, but they are no help. Corey is a liar and will tell you whatever you want to hear to make a sale. He does not care, he just wants a sale. More

Worst service experience ever!! Beyond disappointed and fed up with the nonsense and level of unprofessionalism and lack of accountability from this dealership. I took my car into th Beyond disappointed and fed up with the nonsense and level of unprofessionalism and lack of accountability from this dealership. I took my car into the dealership last year while it was still Gunn Infiniti. Was told that I had some issues and needed to replace my bcm, ipdm among other parts. For starters, the wrong bcm was initially ordered for my vehicle and once the right one was ordered the repair order was not updated to reflect the new part numbers. Not only that my car was damaged by the dealership in the process. Finally got my car back after 3 months of nonsense in the midst of the dealership changing ownership. Fast forward almost a year and my bcm goes out on me. I take the vehicle in to have the bcm replaced since I had not gone over the 12 month/12k mile warranty period only to be told that the parts are not going to be covered because someone at the dealership did not properly annotate the correct part number for the parts that were installed. Now this dealership doesn’t want to honor the warranty because of it and is expecting me to foot the bill for mistakes that were made by personnel from this dealership. My service advisor has done a mediocre job at best of keeping me informed which has led me to visit the dealership countless times to get information only to be screwed over in the process. This type of blatant disregard for mistakes made by a professional organization is completely unacceptable and this will be the last time I ever do business with this establishment. I will definitely be taking my vehicle elsewhere in the future. More

Phenomenal customer service My husband and I went into the dealership to trade in our vehicle and obtain a nice mid-size vehicle for our future family. We were immediately welcom My husband and I went into the dealership to trade in our vehicle and obtain a nice mid-size vehicle for our future family. We were immediately welcomed by Isaac. He was friendly, yet assertive and efficient. My wife and I can really appreciate him and the way he listened to our needs to make sure we left satisfied with our new vehicle. He really went the extra mile to ensure everything went as smoothly as possible. He has been extremely professional and very respectful of our time as well. He definitely sets the standard to carry out the greatness, class, and exuberance of the Infiniti name! We love our new vehicle! Isaac gets a 5 out of 5 in our book. More

Professional Pleasant and Helpful I was treated to a team of courteous professionals. From the GM to sales and finance, they were pleasant and made my feel important. Thanks! I was treated to a team of courteous professionals. From the GM to sales and finance, they were pleasant and made my feel important. Thanks! More