INFINITI of San Antonio

Infiniti of San Antonio service dept Always great to work with the service department, David Oliverez always does a tremendous job and provides outstanding customer service 5 stars for th Always great to work with the service department, David Oliverez always does a tremendous job and provides outstanding customer service 5 stars for the job he’s done, More

Great Service The service was great. I like being notified of the items being done to my car and items that need to be addressed. I really like the new payment sy The service was great. I like being notified of the items being done to my car and items that need to be addressed. I really like the new payment system. My service rep, Kim, was great!! More

Outstanding customer service My Infiniti QX60 needed some work done and Rio and the service department went out of their way to help me! Thank you so much My Infiniti QX60 needed some work done and Rio and the service department went out of their way to help me! Thank you so much More

Great Experience with Service Yes, my experience was outstanding. Rio was great and went above and beyond addressing all my concerns. This is by far the best experience I’ve ever h Yes, my experience was outstanding. Rio was great and went above and beyond addressing all my concerns. This is by far the best experience I’ve ever had at a dealer’s service center. More

Customer service Great Customer service, I have purchased three infinity vehicles & the customer service is what keeps me coming back. Excellent new service waiting ar Great Customer service, I have purchased three infinity vehicles & the customer service is what keeps me coming back. Excellent new service waiting area! Kimberly was my service rep today & did an excellent job of communication & knowledge of vehicle maintenance that was performed on my QX80! Thank you Jay Govan More

Service experience Had an unexpected problem with my Infiniti. Infiniti of San Antonio was efficient in getting me in and getting the repairs done. My service manager, J Had an unexpected problem with my Infiniti. Infiniti of San Antonio was efficient in getting me in and getting the repairs done. My service manager, John, was great at communicating regarding the problem and the repair. I was very happy with my experience!! More

Great service . I continue to come here time and time again because of the efforts of the staff to ensure my vehicle is in top shape! . I continue to come here time and time again because of the efforts of the staff to ensure my vehicle is in top shape! More

Poor customer service I went in for a simple key and programming issue. Kasch and McDermott were both extremely unprofessional, short, and crass. They attempted to find no I went in for a simple key and programming issue. Kasch and McDermott were both extremely unprofessional, short, and crass. They attempted to find no solution for us and left my husband, me, and our two children waiting alone for extended periods of time. From my arrival I was told numerous time “we can’t help you” rather than we value you. We had an IOU but they were unwilling to honor our IOU due to time constraints. They attempted to charge us $400 for something that was their responsibility to honor. We will never buy from Infiniti again due to their unwillingness to truly “hear” us. They were unbending, rude, and lacked proper customer service training. More

Easy in and out All people were courteous and quick to get me in and out promptly. Negations were fair and fast Will do business again when it comes time for anothe All people were courteous and quick to get me in and out promptly. Negations were fair and fast Will do business again when it comes time for another car. More

Excellent experience Both Richard Terrazas and Michelle Santivañez were really attentive to our needs and able to get the repairs completed in a timely manner. Continue d Both Richard Terrazas and Michelle Santivañez were really attentive to our needs and able to get the repairs completed in a timely manner. Continue doing what you doing providing the excellent service as always. Alfredo & Denisse Paulasosa More