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INFINITI of San Antonio

San Antonio, TX

4.8
824 Reviews
INFINITI of San Antonio is here to help with all your automotive needs. We are San Antonio's only INFINITI dealership and we want to be your source for new vehicles, Certified Pre-Owned vehicles and used vehicles. We offer great customer service throughout the entire buying and ownership process. Come see for yourself and why so many others trust us as their automotive source.
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12150 W Interstate 10

San Antonio, TX

78230

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Showing 824 reviews

December 13, 2020

Hands down the best car buying experience o have ever had. Phillip Henry was wonderful - knowledgeable, responsive, patient and followed through. He helped me not only to find the right vehicle and fee More

by Lynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Henry
December 08, 2020

This was the worst form of customer service I have experienced from an Infiniti dealership. Kimberly Stewart showed just how racist she could be and I am appalled by how she ignored me for the first 1 More

by S_lady31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kimberly Stewart
Dec 28, 2020 -

INFINITI of San Antonio responded

It is Unfortunate that you recieved less than our best on your visit but in no way does that explain taking a bad experience and assuming it is racism, I wish we had done better but we have a very diversified staff and I have to believe we would have had other complaints on this long term Highly Rated employee long before now if this was truly an issue and its unfortunate that this review site DealerRater allowed such a review to even be posted. We wish we had done better on meeting your service expectations but simply we did not and it was in no way based on anything but an employee who was helping another client when you arrived and someone else not stepping in to help you which has been addressed and we will continue to work to deliver our best daily to all of our clients.

Dec 29, 2020 -

S_lady31 responded

With all due respect I see where you are trying to go with your justification and the lack of customer service on the part of Mrs. Stewart (Service Advisor). Additionally I understand that you are trying to protect the integrity of the dealership in relation to customer services. However customer service is very important in every successful business. The mere fact that I asked Mrs. Stewart if she could explain my invoice and her response was “What is there to explain?” and then she asked if I knew how to use the app to pay my bill, granted it was my third time having a service done to my vehicle at the Infiniti of San Antonio. Therefore I was well aware on how to pay my bill through the app. Now to address the issue of being ignored when I arrived for an appointment scheduled by Mrs. Stewart. When I arrived (on time) for my 1pm appointment. Mrs. Stewart was standing at a desk in the service area with no one there. In fact there was one person in the waiting area when I sat down and waited 15 minutes to be acknowledged. My car was in the service area still running (my car sat for 15 minutes with the engine running). The service driver came to check on me twice and when I got tired of waiting and was getting ready to get in my car and leave the service driver let Tanner know that I had been waiting and Tanner asked if I could please give him the opportunity to rectify the situation and get me checked in, notify Mrs. Stewart that I had been waiting and was ready to leave because I had not been acknowledged. I do appreciate the service manager Ricky (Service Manager) contacting me several times asking me to remover the write up. However I’m not a lier nor do I appreciate being stereotyped. Tanner (Service Advisor) has what Infiniti of San Antonio should emulate when it comes to world class customer service. Thank you Tanner. I do appreciate all your assistance.

November 25, 2020

I got my 2013 Infiniti G37 service under an extended warranty for a failed window motor. Kimberly, my service adviser was superb. She was informative and very accommodating. At no time did she or the te More

by JARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Stewart
November 23, 2020

Excellent customer service. The suggested attention to items on the M-P Inspection is somewhat questionable but for the most part accurate. Will continue to use this dealership. More

by Ambrose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanner Payne
November 18, 2020

This is my third car I have bought from Infiniti, and by far the best experience. Brian made the whole car buying experience seamless from start to finish. He truly demonstrates elevated customer service b More

by Snelson5353
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Gomez, John Mabe
November 18, 2020

I had the Best experience, Edgar Guzman made the purchase experience Smooth, stress free and Easy. I want to first off Thank him for his Service in the Military and for the Best Purchase experienc More

by Lindaamezquita-Rod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Bouchard
November 13, 2020

We love San Antonio Infiniti and will be back . Rey and Danny are Great!! We will tell our neighbors and friends to ask for them More

by barbarafinch84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Pelayo, Rey Martinez Jr.
November 06, 2020

Kenny was extremely helpful and getting us into the exact vehicle we wanted and he always be with us to answered all questions we had More

by rtrevino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaac DeLaGarza, Eric Colon, Marcus Balli
November 02, 2020

Seasoned professionals run the service department here. Very attentive to customer needs and aim to please. Loaner car system is smooth as silk. Great place to deal with!!! More

by robmays26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Altom, Michelle Santivanez
November 02, 2020

The team I worked with was very knowledgeable, friendly & provided quality customer service. I would definitely recommend to family & friends. My overall experience was excellent. More

by Alo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rey Martinez Jr.
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