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INFINITI of San Antonio
San Antonio, TX
824 Reviews
INFINITI of San Antonio is here to help with all your automotive needs. We are San Antonio's only INFINITI dealership and we want to be your source for new vehicles, Certified Pre-Owned vehicles and used vehicles. We offer great customer service throughout the entire buying and ownership process. Come see for yourself and why so many others trust us as their automotive source.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 824 reviews
January 07, 2021
Alan was very condescending! Ricky came to the rescue with his professionalism and made the visit a better one! Thanks Ricky! You exemplified great customer service! with his professionalism and made the visit a better one! Thanks Ricky! You exemplified great customer service! More
by Simone
Employees Worked With
ALAN, Ricky Barrow, Michelle Santivanez
January 03, 2021
All The staff was courteous and respectful. Everyone knew what they were doing. it was just great that they also gave me a loaner car while they did maintenance on my car. Love that I can continue with my du what they were doing. it was just great that they also gave me a loaner car while they did maintenance on my car. Love that I can continue with my duties and not have to wait . More
by Liz
Employees Worked With
Kimberly Stewart
December 31, 2020
Great deal and a pleasant buying experience on my new Q50. Outstanding dealership all around. Brian Gomez gave me time to compare the pricing and make an informed decision. No sales pressure. Q50. Outstanding dealership all around. Brian Gomez gave me time to compare the pricing and make an informed decision. No sales pressure. More
by slugsmagee
Employees Worked With
Brian Gomez, Rey Martinez Jr., Jeff Bouchard
December 31, 2020
The newly renovated showroom is attractive. Too bad the service unit has to be below. Service customers do have a waiting lounge, but access to do showroom is by elevator, not clearly marked. They will mis service unit has to be below. Service customers do have a waiting lounge, but access to do showroom is by elevator, not clearly marked. They will miss many prospects. Haven't seen is used car office renovated, as it lacked space & amenity. Just used to more upscale in California at former Lexus dealer. Personnel very nice & helpful. No pressure to buy. More
by Bobanddiane1
Employees Worked With
Faylin, Alan very good., John Gamboa, Kimberly Stewart, Richard Terrazas
December 30, 2020
Your staff is always so courteous!Love Michelle!l Your staff is always so courteous! Love Michelle!l Santivanez! She is so amazing! She does a great job of making customers feel important and is pr Your staff is always so courteous! Love Michelle!l Santivanez! She is so amazing! She does a great job of making customers feel important and is professional and represents Infiniti of San Antonio well! More
by Melissa Thurmond
Employees Worked With
Michelle Santivanez in Service
December 28, 2020
Mr Anthony Cooper,We’ve purchased a total of 3 cars Mr Anthony Cooper, We’ve purchased a total of 3 cars from this dealership within the last Few months(Range Rover HTC, Infiniti Redsport and an Audi Mr Anthony Cooper, We’ve purchased a total of 3 cars from this dealership within the last Few months(Range Rover HTC, Infiniti Redsport and an Audi Etron). The current purchase was the Audi Etron (full electric vehicle)which was problems since the day we drove it off the lot. Upon getting the vehicle home we open the back cab area and find the entire side door trim piece just thrown inside. Secondly we receive the vehicle with a bad charging device. Infiniti charges a $3500 maintenance/ inspection fee which is suppose to be completed prior to vehicle being driven off the lot. We immediately took the vehicle to Audi Dominion to have the charging device checked and for the trim piece missing be fixed. Audi makes all necessary repairs and also have to replace the charging device since the one that came with the vehicle at time of purchase was no good. Vehicle does not keep fully charged and has been nothing but problems for the last couple of weeks that we have had the vehicle in our possession. We contacted Infiniti and spoke with management in regards to issues. They agreed to take the vehicle back in by undercutting us by thousands for a buy back. We have not driven this vehicle more then a total of a few days with the vehicle either being stuck at a charging portal which at times takes approximately 8 hrs to give you 30-40 drive miles or at the dealership for repair. The vehicle was NEVER inspected properly as Infiniti states prior to having us drive off the lot. The 10k miles maintenance had also not been completed by Infiniti according to Audi Dominion. We have not enjoyed much less been able to use this vehicle. After speaking to managers and relating messages to Anthony Cooper it was his decision to be unfair on the trade in. This is not about the money but about the principle. You sold us a vehicle which you refuse to buy back at the tag price when we have not used this vehicle because of the issues your company failed to correct. We will no longer purchase anything further from your company. This was bad business on your end and it will not go unnoticed. Not only have we purchased many vehicles from you but we have also sent many other customers your way. We do not recommend Infiniti of San Antonio. More
by Mejsabas
Employees Worked With
John Mabe, Anthony Cooper
December 25, 2020
Great customer service and professionalism.couldn’t ask for better service.Alan Garcia took his time to explain what needs to be done and all the details. Great guy. for better service.Alan Garcia took his time to explain what needs to be done and all the details. Great guy. More
by MusaJoof
Employees Worked With
Alan Garcia
December 23, 2020
Great service and on time ! A bit expensive like all Great service and on time ! A bit expensive like all the dealerships, I’ll come back in 3 months for the next service Thank you ! Great service and on time ! A bit expensive like all the dealerships, I’ll come back in 3 months for the next service Thank you ! More
by Horacio S
Employees Worked With
Lady
December 18, 2020
Went in for oil change. Ended up spending more money. Everyone I go in for a oil change, it always seems that something else is found. I bring my car to Infiniti for all my car service. Seems like I can Everyone I go in for a oil change, it always seems that something else is found. I bring my car to Infiniti for all my car service. Seems like I can never catch a break More
by b_mcgee01@yahoo.ckm
Employees Worked With
Colbri Brought-Burke
