INFINITI of San Antonio

Staff member knowledgeable, friendly and helpful. I am glad that I have found this dealership for all our needs. Glad we do not have to go to dealership where my car was purchased. glad that I have found this dealership for all our needs. Glad we do not have to go to dealership where my car was purchased. More

I called about a 2013 Toyota RAV4 they have for sale. The VIN is 2T3YFREV9DW045370. The salesman I spoke to went on and on about the quality of their pre owned cars and how much reconditioning is done to the VIN is 2T3YFREV9DW045370. The salesman I spoke to went on and on about the quality of their pre owned cars and how much reconditioning is done to them. Literally, I heard about reconditioning several times, even on the test drive. I was hesitant about driving 3 hours to see a 9 year old car, but it looked good in the pictures and the assurances I received convinced me it was worth the drive. I didn’t expect the car to be perfect and had reasonable expectations about a 9 year old Toyota. I felt confident it would be a good first car for my daughter. I drove to the dealer this morning to see the car. Cosmetically it was about what I expected. Not perfect but looked good overall. The car drove well. I noticed the smell of burning oil when I got out of the car. I looked under the car and there is a large oil leak, covering about half the undercarriage in oil. That’s a big disappointment, but I assumed the dealer would check it out to see what was wrong, because it could have been something simple like a loose filter or drain plug. I was very wrong. The used car director, Jason Miranda, told me that the car was over 90k miles and the only thing done to these cars is a state inspection. Nothing else. He flat out refused to see what was leaking, but did tell me I could bring it to a shop and have it checked out at my expense. I asked if he could just have one of his service technicians look at it. His response absolutely blew me away. He said I would have to pay for that. So, it’s his car, his problem with the car, I’m the customer interested in the car, but I would have to pay to have his car checked out. I left. Jason knew how far I drove, he knew about what I was told regarding reconditioning, and he didn’t care. On the drive back home I called Anthony Cooper, the general manager. He apologized for what I was told and agreed to look at the car. Turns out it has a rear main seal leak, which is over $1000 to repair. At my expense. No offer to lower the price of the car, no offer to repair the car, no offer to at least pay for my wasted time or gas, nothing. This is the type of experience I would expect at the corner car lot in a run down part of town. George Grubbs III- is this how you treat people coming to one of your stores to purchase a car? This comes directly from your website: "We understand that you have options, we understand that buying a car is a big decision and we understand what it's like to not feel take care of. At INFINITI of San Antonio we do our best to treat you like we like to be treated. And that starts with trust. If any part of your experience with us is not up to your expectations let us know and we will make it right. We can't do what we do without our customers and we want to earn your business." How are you making this right? What is your response? More

The INFINITY of San Antonio service department is excellent. They pay attention to customer service and I greatly appreciate the way I was treated there. My car was serviced to my needs and returne excellent. They pay attention to customer service and I greatly appreciate the way I was treated there. My car was serviced to my needs and returned to me clean and ready for the road. More

This is by far the best car dealership in the city. From the scheduling of my appointment, sales interaction, car selection, and finance my experience was nothing more than amazing. I wouldn’t consider buyi the scheduling of my appointment, sales interaction, car selection, and finance my experience was nothing more than amazing. I wouldn’t consider buying a car from anywhere else. This is now my fourth car purchase and when I purchase my 5th car I will be back. More

Great service, very professional, and they listened to my needs. I was very impressed with everyone who works here. Definitely recommend this dealership. needs. I was very impressed with everyone who works here. Definitely recommend this dealership. More

Always,always so very helpful. Everyone is so nice and they take good care of their customers . I always leave so happy. Even if it’s only a car wash they take good care of their customers . I always leave so happy. Even if it’s only a car wash More

They listened to ME! What a refreshing concept! Of course the sale is important, but they were mindful of my requests and feelings. The process was convenient and I appreciated the communication. John and the sale is important, but they were mindful of my requests and feelings. The process was convenient and I appreciated the communication. John and Ashley were amazing! They answered all my questions and ensured I was completely satisfied with my purchase! Thank you so much! This is why I have been a loyal customer for more than 10 years ! More

Very responsive, attentive to your vehicles needs and Customers concerns. Would highly recommend this place Customers concerns. Would highly recommend this place More

This is my first time using this dealership for service and it was outstanding. Thank you for great service. I’ll will be back! and it was outstanding. Thank you for great service. I’ll will be back! More

Excellent customer service from Shawndy my service advisor. She’s always on her game and follows through on everything! advisor. She’s always on her game and follows through on everything! More