INFINITI of San Antonio

Heather with online sales was awesome she took the extra time to help in any way she could. Ashley with finance was great she made this finance and signing process very easy. I appreciate all the help they time to help in any way she could. Ashley with finance was great she made this finance and signing process very easy. I appreciate all the help they provided with my busy work schedule and how willing there were to be flexible when I was available. More

Shawndy and Alisa will take care of all your needs. Nothing to worry about, no hassles. Nothing to worry about, no hassles. More

Confidence in repair and service. associate was informative and on top of suggestions for next visit associate was informative and on top of suggestions for next visit More

I love the service interaction with your reps. Always positive and inviting. I have glue on my steering wheel Always positive and inviting. I have glue on my steering wheel More

Staff at SAN ANTONIO INFINITY WERE WONDERFUL WITH THE MAINTENANCE SERVICE AND VERY COURTEOUS. STAFF KEPT US INFORMED WITH THE MAINTENANCE PROGRESS AND THE TIME LIMIT. MAINTENANCE SERVICE AND VERY COURTEOUS. STAFF KEPT US INFORMED WITH THE MAINTENANCE PROGRESS AND THE TIME LIMIT. More

Great experience from being to the end Excellent service and Communication with the service advisor and technician about my vehicle over all had a great experience! and Communication with the service advisor and technician about my vehicle over all had a great experience! More

Stupid me! I did not read these reviews before doing business with this lying, deceitful, arrogant, Infiniti dealership. Where do I start? I purchased the ca I did not read these reviews before doing business with this lying, deceitful, arrogant, Infiniti dealership. Where do I start? I purchased the car in January 2022. I spoke with a salesman named Edgar. We inquired about the QX50. Everything seemed to be going well and they had a color my wife liked so we went to his office to talk about it. I didn't haggle about the price. There was no trade in. I put $10K down and financed the rest. Edgar was anxious to get his satisfaction rating filled out so we obliged him and gave him a good one. We didn't drive the car much, but finally filled up weeks later and saw the dreaded message on the tank cover "Premium Fuel Only" We never knew this. Edgar did not want to tell us and when questioned about what he withheld, he responded that "everybody knows these cars take premium". I responded that the average person does not know this. I certainly didn't and he didn't bother telling me. It would have been a deal breaker. I am retiring and this would be our car for a long time and to be stuck with high priced fuel for the next 10 years is not good. The problems continued after that. My wife tried to hook her Iphone up and the computer kept blacking out the screen. We took it in. Arrogantly, they said it was "user error". After they looked at it, they admitted the computer was bad. This was in March/April. It is now August, and the computer replacement is still not in. They said since this is a 2022 that they do not make the computer anymore. We were told we are 10th on the list to receive a new one and they can't tell us when it will be in. A brand New $50K car! Other problems with the car just kept mounting. The locks on the door made a ripping sound when the car turned off, There was a musty smell from the air conditioner (No fix for this). Each time we would call about these issues, they would not return a call until we called again. Then they laughed at us, I guess now we are a private joke between them. They would pick up our car since we live in New Braunfels and leave a loaner with no fuel. When they returned our car, they used up half the tank of premium fuel. They also ate their lunch and snacks in our car which we don't even do. We told them about the mess and they didn't seem concerned. Infiniti Customer service called us several times, but this is just a phone call specialist and has no authority to fix things. My wife spoke to Edgar about the deception on the grade of fuel. I spoke to the sales manager, Patrick, about this. He took down the information but did nothing. I asked him to have the GM call me. It took the GM, Anthony Cooper, over 5 weeks to call me. He was on vacation the week I called so I understood. Then he got covid which prevents you from making phone calls I believe. When I spoke with him, he scoffed at all my issues. He too, said I should have known about the Premium, and told me I could put regular in but it will make the car louder. A Brand New Car! The computer issue he said was a well known issue. I asked him why it wasn't tested before selling me the car. He had no real response and of course, they just missed it. I also asked about a buyback because I would like to get out of this relationship the dealership keeps bragging about. He said I would lose money. I will just wind up selling this on my own and take the loss. That's how badly I want to get away from this dealership. Yesterday, they returned my car after repairing another problem and they put a dent on the frame while they had it. They refuse to take responsibility for it. I spoke to the Service Manager, Ricky, who claimed the dent was there when he received it. I asked him to have the GM call me again. I don't expect a call back. I see Mr. Grubbs, the owner will respond to these reviews sometimes. I am asking Mr. Grubbs to contact me personally instead. I know we are a joke to your employees at this point. They most likely roll their eyes when we call. So, of course, we are just a problem customer and they would like us to go away. I don't expect you to get a good explanation from them. But I would pay attention to the frustration I am posting here. If I spend $50K, I give you the money in good faith that I will receive a good product. I did not receive my part of the bargain. More

Everyone was very kind and patient. We never felt pressured or uncomfortable. We had a great, all around experience! We never felt pressured or uncomfortable. We had a great, all around experience! More

The service provided at this dealership is outstanding. The attention from personnel and the service performed in the vehicle is excellent. The attention from personnel and the service performed in the vehicle is excellent. More

Personal muy amable y atento. Me ayudaron hasta estar contenta con el precio del vehículo! Gracias Karla! Eres una persona amable y con una calidad humana excepcional! Me ayudaron hasta estar contenta con el precio del vehículo! Gracias Karla! Eres una persona amable y con una calidad humana excepcional! More