INFINITI of San Antonio

Received exceptional customer service from the moment I parked. I was greeted by a sales consultant who was assisting another customer and graciously contacted Alejandro Carillo who was very attentive to parked. I was greeted by a sales consultant who was assisting another customer and graciously contacted Alejandro Carillo who was very attentive to my list of wants. He immediately showed me vehicles that had what I wanted. Mr. Jamal Porter who was professional, courteous and attentive to my needs and questions. Financing process was good considering there was only one person processing transactions. She was very detailed. Would highly recommend dealership More

I've been taking my car to this dealership for more than a few times and I'm always satisfied especially with the complimentary car wash...an extra bonus for me...staff is always great. Ty a few times and I'm always satisfied especially with the complimentary car wash...an extra bonus for me...staff is always great. Ty More

This visit was much improved from visit in 2020. More professional and efficient .The service wasn’t very busy and maybe that was the reason that I didn’t feel like a number in a hat. Alan was very h More professional and efficient .The service wasn’t very busy and maybe that was the reason that I didn’t feel like a number in a hat. Alan was very helpful and courteous and wasn’t pushy with the service recommendations. More

Excellent customer service! Sales professional Philip Henry provided outstanding follow-up. Would recommend dealership to friends and family! Sales professional Philip Henry provided outstanding follow-up. Would recommend dealership to friends and family! More

Made us feel special. Really listened to what was important to my wife. Great warranty Really listened to what was important to my wife. Great warranty More

I purchased a vehicle from Infiniti of San Antonio (Grubbs). I would HIGHLY recommend Mr. Joseph Hernandez as the sales associate. He was professional, knowledgeable, and NOT pushy. He answered all (Grubbs). I would HIGHLY recommend Mr. Joseph Hernandez as the sales associate. He was professional, knowledgeable, and NOT pushy. He answered all my questions and if he didn’t know, he would research to get the answer. He’s also a military veteran- like me - that made the interaction much more pleasant. Thank you again to Joseph Hernandez and (Manager) Jamal Porter for the ease of purchasing a vehicle from your showroom!! More

Be wary of posted used car prices. They tack on $2495 dealer prep fee and add some GPS tracking chip to every used car which tacks on another $899. Total scam. However, I will say that They tack on $2495 dealer prep fee and add some GPS tracking chip to every used car which tacks on another $899. Total scam. However, I will say that the staff is great and the availability and quality of used cars offered is AMAZING. Negotiate on the items I’ve mentioned and a good deal is possible. More

Worst service department I have ever dealt with. I had an appointment scheduled for this Morning I waited 20 minutes for service advisor. Was then told I need to speak with Martin, a manager of some I had an appointment scheduled for this Morning I waited 20 minutes for service advisor. Was then told I need to speak with Martin, a manager of some sort. He told me that my vehicle and I were not welcome there. I asked why and was told that my prior visit was the reason. I told him I had no issue nor did they, the last time I was there. He simply looked at me and said I was not welcome, walked to the fire opened it and stood waiting for me to leave. I was humiliated and in disbelief. There was No reason to treat me like they did . My Fiancé has had several issues with this service department, but I was and have Not been part of those interactions. The times I have taken in the vehicle for service, I have always been polite and respectful. I believe I was treated inappropriately and very disrespectfully. I left this place with my head held high, did not cause a fuss even though I was so very disrespected and disregarded More

Great customer service and professionalism! Joseph went above and beyond helping us close on the perfect car for our daughter! Smoothest car purchase I’ve ever experienced! Joseph went above and beyond helping us close on the perfect car for our daughter! Smoothest car purchase I’ve ever experienced! More

I took my car in for an oil change. The service is always professional and the price was right. I even had my car washed. Compared other places & the service doesn't compare. The service is always professional and the price was right. I even had my car washed. Compared other places & the service doesn't compare. More