INFINITI of San Antonio

Heather, did a great job of assisting us with our new infinity. She has gone above and beyond to make sure our experience was a positive one. infinity. She has gone above and beyond to make sure our experience was a positive one. More

What a can i say🤔🤔 lots of promises🤔🤔they got me approved one minute the next day not approved the following day i was approved 🤔🤔we did all the signing they took my down-payment and my trade in a approved one minute the next day not approved the following day i was approved 🤔🤔we did all the signing they took my down-payment and my trade in and got the new car delivered to Austin🤔🤔i had the new car in my garage two day's🤔🤔but later had to sign a few more papers sent them back drove the car for a week just to find out the bank wouldn't approve the loan due to me not able to open up a savings account for 1 dollar🤔🤔 they approved the loan but couldn't approve me for a savings account🤔🤔 craziest thing i ever heard of 🤔🤔 but i had no clue what was going on untill i contacted them to figure all this out 🤔🤔 i lot of communication to get the car in my garage but not so much after that🤔🤔 so now im getting my car back there picking up theres getting my payment back by check and im late on my car payment 🤔🤔 worst car buying experience I've ever had!! I well never recommend you guys to anyone!! Due to the fact that everything felt unprofessional towards the end of the sale. And lack of communication towards they end also. More

From the greeting , to the sales rep(Ruben) and the finance process was beyond any experience we have ever had in purchasing a vehicle. Your staff was top notched and there is nothing I can say to make finance process was beyond any experience we have ever had in purchasing a vehicle. Your staff was top notched and there is nothing I can say to make it any better than the experience we had. We will recommending this location to family and friends . More

Great communication and follow-up by Heather throughout our purchase decision. We were able to complete much of the decision process remotely (email) before scheduling a visit and test drive. our purchase decision. We were able to complete much of the decision process remotely (email) before scheduling a visit and test drive. More

Facilities were clean. Staff was friendly and kept me informed. Brandon was very helpful and explained options in detail. Staff was friendly and kept me informed. Brandon was very helpful and explained options in detail. More

I always leave pleased on every level. Brandon G. is always professional and courteous. The team has always done an amazing job. Brandon G. is always professional and courteous. The team has always done an amazing job. More

Car had clear damage. Dealership tried to deny it and just clearly couldn’t care less. Dealership tried to deny it and just clearly couldn’t care less. More

We had a great experience here leasing our 2023 Corvette sting ray, thanks to Ruben and the Team at Grubbs Infiniti for helping me get into the car of my dreams! sting ray, thanks to Ruben and the Team at Grubbs Infiniti for helping me get into the car of my dreams! More

BEWARE OF SNEAKY CHARGES THAT THEY WILL ADD TO YOUR PRICE! I came to look for a used vehicle at a price that would fit my budget while also trading in my current car. Paul came out and greeted us and PRICE! I came to look for a used vehicle at a price that would fit my budget while also trading in my current car. Paul came out and greeted us and I filled him in on what I was looking for. He found some options in my price range so I was excited to go check them out. I test drove the one I liked the most, a 2016 Kia Optima with all of the perks and the price was perfect according to my calculations. When we got inside to start paperwork, Paul comes with price quotes and I am SHOCKED at monthly payment amounts! It didn’t make sense! The car was listed at $18,999 but when he came back with the quote it was $27,800! Outrageous! I looked over all of the added charges and I couldn’t believe it! An additional $895 for LoJack and $2,700 for Reconditioning and Certification. Those were the two charges I did not agree with. There were other things, like tax and title which I can understand but those 2 major fees that he tried to swindle me with are what put a bad taste in my mouth. Paul was great but come on! I told you the budget I needed to stay in and you could have been honest about these hidden fees from the start. When I asked him if those fees were necessary or if they could remove them, he said they can’t go. I don’t want a LoJack? And why does Reconditioning cost so xxxx much? Next, the manager (I think) was the one calculating the finance offers, only wanted to offer me $10,500 for my car when the BlueBook lists it for at least $2,000+ more and a dealership yesterday offered me $12,000. So, I knew they could/should have done better. Paul and his manager “attempted” to lower the price for me 3 times, and every time they said, “that’s the lowest I can go.” The price was still way over my budget and I finally told them that I would have to decline and do business elsewhere. The kids and I made it about 5 miles away when I got a call from the General Manager who I hadn’t met yet. He offered me a monthly payment of $405 with no payment due for 60 days. That amount was only $5 over what I said my max was so, I agreed and went back. I pulled up and immediately I felt uncomfortable about doing a deal with them and wanted to leave again. But I loved the car and it was finally priced right! So.. I went in and started the paperwork. After we finished signing the forms, Paul decided to surprise me again! He told me that the car wouldn’t be ready for about another week! I have never bought a car and not been able to leave in it that same day! Apparently they had to detail the car, (I guess that $2700 reconditioning fee takes care of that) then buff out and polish the back bumper before it would be ready. With the amount of time we spent there, they could have had all of that done before we finished up. Finally, I left the dealership in the car I sold to them and haven’t been able to experience that euphoria from buying and driving my new car yet. When I got home I started reading yelp reviews and they were absolutely shocking! They were awful reviews about service and sales departments and I wish I had read them before I visited this place. Now I can’t help but wonder if I’ve made a huge mistake. I’m so scared that I signed a bad deal and that when I finally get my new car I will find out that they sold me a lemon. I hope that isn’t the case! That’s why I decided to write this review now. So far, I can’t review the car itself since it’s not in my possession but I can and will come back with an updated review on the car eventually. Paul was really a very kind guy. Very pleasant to work with but I don’t appreciate the sneaky behavior. The General Manager was very kind and I did appreciate him bringing the price down to what it should have started at in negotiations. I should have gotten a monthly payment of $275 had those extra costs not been slipped. This has been a bittersweet experience and I hope I can return with great news about my purchase. More

The Infiniti of San Antonio dealership has been very helpful and fair through both car purchases and service. helpful and fair through both car purchases and service. More