INFINITI of Peoria

I had my clutch, flywheel, throwout bearing, and pilot bearing replaced on my car at Infiniti of Scottsdale due to a vibration that was occurring in 1st gear. The vibration came back, and car started popp bearing replaced on my car at Infiniti of Scottsdale due to a vibration that was occurring in 1st gear. The vibration came back, and car started popping 1st gear out while driving, and also grinding 2nd gear. Got my transmission replaced at that point. Fast forward 6k miles later, and the vibration came back and I took my car to Infiniti of Peoria which is 2 miles away from my house. (The only reason why I ever went to Infiniti of Scottsdale was because it was closer to my work). I talk to a service advisor there (Josh Gaffiny) who is very nice, knowledgeable, and polite guy. I spoke with him about getting my car serviced there for the vibration issue as well as a few other warranty items which needed to be addressed (Brake vibration, 3rd time. Peeling dash, 2nd time. Hood struts going out, 1st time). He tells me no problem. On this same day, which was on April 15th, a technician named Gary took my car for a test drive with me in it and confirmed that the vibration was present and not normal. The next day Josh calls me back, and tells me I can not bring my car in for the transmission issue because his service manager does not want to work on it out of fear that if the other dealership messed something up, he would have to foot the bill. I tell him that is fine if that is the standard operating procedure. On April 19th I called Infiniti Consumer Affairs and spoke with David who was quite helpful, and stated the dealership should work on my car regardless of which Infiniti dealer did the repairs prior. He told me I would get a call from someone in the next 24 hours. I took my car back to Infiniti of Peoria that same day and spoke with Josh again and informed him of what ICA told me. He got his manager, Gus Briones, who decided to take my car for a drive with me in it. He also noticed the issue. I said peachy, and left my car there and obtained a loaner vehicle. On April 20th, at approximately 1pm, I get a call from ICA, from a rep named Erin, who tells me that she spoke with Gus, who informed her that there is no issue with my vehicle. I politely informed her the issue exists, and that both Gus and the technician (Gary) noticed the problem, and were able to replicate it on my car multiple times. She then tells me there is nothing ICA can do about it since they go off of what the Service Manager tells them. I asked her if I take it to my own mechanic and he finds the problems and repairs it, can I send them the bill for reimbursement, and she tells me I would need to have an Infiniti dealer do the repairs. I then point out the paradox of the Infiniti dealer not wanting to fix it, and not wanting to reimburse me if I get it fixed. It went on and on in circles. I asked her why she does not talk to the technician and she tells me they only talk to the manager and go off of what he says. At this point I call Gus. I asked him why he told ICA there was no issue with my car, and he stated he is not confident they will be able to pin point the problem if they take my car apart, so he does not want to do it. I told him that there obviously is an issue that both he and Gary noticed, and he tells me he spoke with Gary, and they both feel there is no issue with my car. I point out to him that no other 6 speed G37 does this, like the one they were looking to sell me that I drove last time I was in there. I just don't understand why this type of customer service is ok with Infiniti. I guess I will have to fight back with my wallet next time I buy a car. Solely based on my dealings with Gus, Gary, and Erin, I will never spend another dime on a Nissan or Infiniti product. And just to reiterate, my service advisor is an awesome dude. Very honest, up front, and knowledgeable. Nothing but good things to say about him. More

Beware of "Bait and Switch"! I was phoned 4 times in the same day to come over and look at a used vehicle that I was interested in. When I arrived, the car was curiously SOLD! I was promised times in the same day to come over and look at a used vehicle that I was interested in. When I arrived, the car was curiously SOLD! I was promised that I would be contacted before I wasted my time to come over and look. Obviously that never happened. I was shown several other cars before I could leave! I questioned whether they ever even had the vehicle! More

I went to IOP while shopping for a 2011 G37 sedan. Johnny Medrano was very helpful initially and was responsive and gave me the best price of the dealerships I spoke to. Although I lived much closer Johnny Medrano was very helpful initially and was responsive and gave me the best price of the dealerships I spoke to. Although I lived much closer to Infiniti of Scottsdale, I chose to give my business to IOP. When we went in to sign the papers, it ended up being a much longer process than we were quoted - despite coming at the end of the day when the dealership was pretty much deserted. The finance manager thought we were trading in a different car than we were (looked at our credit report i guess rather than the paperwork detailing the trade and the offer). The real issue I've had with IOP is post-sale. I haven't been able to get my once responsive sales rep to call me back. I haven't received a check for the value of my trade yet despite the fact that I sold it to them a month ago and they sold it to someone else two weeks ago! They also overcharged me for DMV fees because they didn't factor in a plate credit I had from the plate I transferred. Emails and calls have gone unanswered over the past two weeks. I'd strongly caution you to consider the other dealers out there. The IOP deal saved me about $1000 so it was a significant amount but the hassle was totally unnecessary - why won't they just pick up the phone and communicated with their customers? Your guess is as good as mine. More

THIS DEALERSHIP WILL FLAT OUT LIE TO YOU AND RIP YOU OFF! VERY UNETHICAL AND SLEAZY! DISHONEST! I will never refer anyone to them nor will I ever buy from them again. We purchased a used SUV and got a &quot VERY UNETHICAL AND SLEAZY! DISHONEST! I will never refer anyone to them nor will I ever buy from them again. We purchased a used SUV and got a "free" 2 year service plan as part of our "deal of a lifetime" because the car was essentially brand new, though it was officially "used" it had less than 500 miles. When we decided to purchase accessory luggage cross-arms for the top of the vehicle we were told the parts were $480.00 dollars and $140.00 installation. I thought that seemed a little high-priced so I called three other local infiniti dealerships and ALL THREE told me the parts were $275.00 and that I could easily install the part myself, it was simply an accessory item. I called Peoria Infiniti back and told the parts salesman that I had just price-shopped three other dealerships in town, as well as checked online, and all three had the part for $200.00 cheaper and that I didn't need them to install it, but that I could install it myself very easily. The parts salesman from Peoria Infiniti then told me that "every dealership is different'! Ya, I guess "different from YOU", I thought, but they all seemed the exact same on the price for the same part! I then called the service manager and informed her that we would be buying the cross-arms elsewhere and installing them myself because their price seemed a little suspect. Never heard back from her! I bought the part for $275.00 from Infiniti of Scottsdale and installed it myself in less than 10 minutes. Funny thing during the installation though, there are supposed to be plastic caps that are screwed into the anchor rails running the length of the vehicle. These plastic, screw-in caps are to be disposed of once a cross-arm is installed because they are then essentially useless. When placing the new cross-arms you first would have to remove the plastic screw-in caps and then use the screws that come with the cross-arms to secure them to the anchor rails! Well guess what, those little plastic screw-in caps were already gone and all the screw "holes" were open with nothing in them. Now either the factory forgot to place them in this essentially "brand new" SUV with less than 500 miles OR they were there, cross-arms were installed and those pieces thrown away because they are no longer needed, and then the cross-arms were removed with no little plastic screws to be put back into those holes because they were thrown away by whomever installed the cross-arms. Point is, I would bet that the "used" but "essentially brand new deal-of-a-lifetime" SUV I bought had those cross-arms installed and the dealership removed them before selling the car to me! Either that or the previous owner, who I was told had died and that is why the car was returned, removed them before the car was returned and kept them because they were an accessory item, but I doubt it because the guy is supposedly dead according to the sales person. Anyway, I just had a bad feeling about this dealership and now it is confirmed. The "free" 2-year maintenance plan is their way of showing "the corporate headquarters" that they have a high customer "retention" rate so they eat the cost of these maintenance plans and then turn around and recover the loss by jacking-up the prices on anything else you buy from them. Shady, very shady. Almost what you'd expect from a used-car dealership. I bet the owner once owned a used-car dealership and now uses the same shady, low-life, sleazy tactics at this dealership. My advice, stay away. I will NEVER use this dealership again. Go to Scottsdale! Read other negative reviews, they are all spot-on! More

I went to have my car serviced, differential serviced & zaktek applied. The zaktek looked pretty good. The oil in the engine, however, was not even to the safe mark. We had to add 2 quarts of oil! Who & zaktek applied. The zaktek looked pretty good. The oil in the engine, however, was not even to the safe mark. We had to add 2 quarts of oil! Who knows about the differential. No response to my phone call, message, or email. More

I went in to service my 2003 G35, and ended up with a new 2010 G37. The service work was done promptly and all my special notes were followed exactly. We ended up looking at a 2010 G37 sedan, and after some 2010 G37. The service work was done promptly and all my special notes were followed exactly. We ended up looking at a 2010 G37 sedan, and after some quick calculations realized it was indeed a great deal as Robert had told us initially. The process went smoothly and within a couple of hours my wife drove our old G35 home (we will sell privately later) and I took the new G37. This is our fourth Infiniti since 1997, and it is the best of the bunch without doubt. But as wonderful as the cars are, the dealer just adds that extra touch. Infiniti of Peoria is the best we have dealt with in the US. The dealer service is another reason we have stuck with Infiniti for 13 years!! More

I would give the high ratings because I recieved very friendly, quick service. James Robb was more than kind, I was offered a loaner car without asking. I also recieved a thorough explanation of services friendly, quick service. James Robb was more than kind, I was offered a loaner car without asking. I also recieved a thorough explanation of services done and needed, at a fair price. I would highly recommend. More

Excellent customer service! One can actually experience a calming affect at this dealership! Trustworthy and knowledgable, everyone is friendly and helpful, exceptional service and sales departments. I recei calming affect at this dealership! Trustworthy and knowledgable, everyone is friendly and helpful, exceptional service and sales departments. I receive timely reminders for scheduled service and I simply drive up and leave the key. Upon my return, I have a clean car with all maintenance requirements completed. Thanks everyone! More

Infinti of Peoria has been very good to me. I have owned m G-35 coupe since 2007, and have had all service done at the dealership. Whenever I call for service they always get me in. At other dealership I ha m G-35 coupe since 2007, and have had all service done at the dealership. Whenever I call for service they always get me in. At other dealership I have had to call at least 7-10 days in advance. Here I have been able to a call 48 hour out and get an appointment. Also, the staff there is always very accomdating the my children and I while we wait for service to be done. They always offer us a snack or something to drink while we are there. They make us feel very comfortable while we are waiting. The service performed has always been done on time, if not early. I am very, very please to get my car serviced there, and will continue to do so for as long as I own and Infiniti. More