INFINITI of Peoria

I HAVE PURCHASED 4 CARS FROM INFINITI OF PEORIA OVER THE LAST 2 YEARS. WHEN I PURCHASED MY 2011 QX56 FROM SCOTT MCEWEN, I HAD A GMC TRUCK TRADE-IN THAT WAS FILTHY AND FULL OF TRASH. I COULD NOT BELIEVE SC LAST 2 YEARS. WHEN I PURCHASED MY 2011 QX56 FROM SCOTT MCEWEN, I HAD A GMC TRUCK TRADE-IN THAT WAS FILTHY AND FULL OF TRASH. I COULD NOT BELIEVE SCOTT WAS WILLING TO COME OUT TO MY HOME, CLEAN OUT THE TRUCK AND MY GARAGE SO THAT I COULD GET THE SUV IN IT, DRIVE THE TRUCK TO THE DEALER AND GET ME THE BEST DEAL POSSIBLE ON MY SUV. UNFORTUNATELY, I HAVE HAD TO ADD A WHEEL CHAIR LIFT IN THE SUV FOR MY DISABLED HUSBAND. OTHERWISE, I WOULD HAVE CERTAINLY CONSIDERED TRADING IT IN FOR A 2012 VEHICLE FROM INFINITI. THE NEW FEATURES ARE UNBELIEVABLE. THE WHOLE TEAM THERE IS FANTASTIC, INCLUDING THE OWNER KIRK, VELMA AND OF COURSE SCOTT. I AM SO GLAD HE HAS RETURNED TO INFINITI. WHEN I AM READY TO PURCHASE ANOTHER CAR IT WILL DEFINITELY BE FROM SCOTT MCEWEN AT INFINITI OF PEORIA. More

I had an awesome experience with Infiniti of Peoria and Scott McQueen. They helped me buy a used Mercedes and it was a very quick and hassle free transaction. Teddy Groza was the manager, and he helped mak Scott McQueen. They helped me buy a used Mercedes and it was a very quick and hassle free transaction. Teddy Groza was the manager, and he helped make a good deal happen. I would highly recommend them to anyone looking to buy a new or used car. Scott was a great guy and really friendly and honest. The price was also very compatible to private party so it was a really great experience overall! Thanks guys! More

I worked with Scott over three days to purchase a 2009 G37 sport sedan. He worked very dillegently to get the vehicle price into a range I could accept. Nine days after I purchased the vehicle I had tir G37 sport sedan. He worked very dillegently to get the vehicle price into a range I could accept. Nine days after I purchased the vehicle I had tire seperation on the right rear tire. I brought the vehicle in for service and everyone made sure my needs were addressed. I received a replacement tire and was given a loaner vehicle to drive so I could make it to work on time. I would (and have) sent business Scott's way and will continue to do so moving forward. Thanks again, Tim More

Scott was very helpful in answering all of our questions during the transaction. I even came back the following day for about an hour just to figure out how all of the gadgets worked. I would definitely r during the transaction. I even came back the following day for about an hour just to figure out how all of the gadgets worked. I would definitely recommend Scott and his team at Infinity of Peoria. More

Leased a 2009 Infiniti G37 Sedan back in Sept. 2009. Brought my car in for an oil change yesterday 4/24/12 and was told that my no charge maintenance package expired. Was told that it was only good for Brought my car in for an oil change yesterday 4/24/12 and was told that my no charge maintenance package expired. Was told that it was only good for 24 months. Yet my sales person told me that I had free maintenance for the life of the lease. (39 months) I have 8 months left in my lease and Kurt the General Manager, never even gave me the time of day...basically told the finance rep that I was talking to, that he wasnt going to do anything about it. Nor, did he even bother to take the time to talk to me about it personally. I guess he figures that he already got my money. I would not recommend buying from them, but the service dept has been great so far. More

This dealer is simply a shark feeding place, these guys will lie every which way to lure you into the trap, after they got you in and signed the paper, this is where the game begin, they know more tricks t will lie every which way to lure you into the trap, after they got you in and signed the paper, this is where the game begin, they know more tricks than Ted Bundy and BTK killer combined. If you want to have some money left for your family.....One advice....DO NOT BUY FROM INFINITI OF PEORIA. I did....and I had to pay for my mistake painfully, I ended up paid 5K more than I should have for the same car. They promised you every thing until the end, they would turn around and say....they did not promise anything at all. Stay away from this dealer at all cost. More

Overall, the best car buying experience we've ever had so we thought we'd share. I'm generally very skeptical and I'm sure that was obvious to the dealership team. (Sorry especially to Robert!)Unfortunately we thought we'd share. I'm generally very skeptical and I'm sure that was obvious to the dealership team. (Sorry especially to Robert!)Unfortunately, 30 years of car buying has taught us a lot of lessons. At the end of the day, we simply wanted a great car at a fair price and to be treated like a client. John L. was quick to provide us with what I felt was fair pricing on several Infiniti models. Could I have done better? I don't know, but I was provided with what I felt was very fair given the options the dealer handles at their cost. After looking at the G37, we knew what we wanted but they didn't have the specific car (options and colors) on the lot. They made us a another very fair offer on a different color car discounting a really nice option upgrade but it wasn't in our budget. After 20 minutes of searching, they found us the exact car we wanted at another location, and they went above and beyond getting it delivered and ready for us in the timeframe they committed to having it ready. We spent a lot of time with Robert on two trips to their dealership from Wickenburg. He's a class act salesperson as is John L. who had kept us informed via email throughout this process. Kurt, the GM was very professional, helpful and visible during the process. Velma is fantastic, and helped set up phones and provide an overview of the cars dashboard systems. Jason in Finance was very professional and knowledgable. Both Velma and Jason were post sale and spoke highly of the Infiniti brand. What more can you ask when buying a car? A fair price and to be treated like a client about to make a major finanical investment. Kurt, John L., Robert, Velma and Jason all delivered on each and every commitment and I would recommend you consider them if looking for a great car! Based on our experience, Infiniti of Peoria delivered! More

Worst car-buying experience ever. Initially, everything went smoothly. Two months after I'd bought my car, which is a beautiful car that runs great, I get a letter in the mail - The license fee charged by went smoothly. Two months after I'd bought my car, which is a beautiful car that runs great, I get a letter in the mail - The license fee charged by the state/DMV had been underestimated. I'd been charged $15.50 when in fact the actual fee was $212.42! Included with the letter is a heavily redacted, hand-written ledger that shows I still owed them $196.92. I even got a 2nd notification that the balance was "past due." I spoke with sales manager Bill Drewery who actually had the nerve to say to me, "I hope you can sleep at night knowing you're stealing from us." The letter they initially sent me states that I agreed to pay the difference in the contract - that is not in the contract. They are liars and thieves. Take your business to Scottsdale. More

My son (and I) bought a 2005 Sentra from their Van Tuyl tent sale 1/20/12 and they promised to address "we owes" ASAP. Not done. They & tent sale 1/20/12 and they promised to address "we owes" ASAP. Not done. They "inspected" it and assured us that it was road worthy. Broken struts/shocks that will cost a 15 year old $800 to fix after I had it inspected not even 12 hours after purchase by our mechanic and still had opportunity to return car before my credit card was charged and was told it would be handled. We have heard stories and dealt with several Van Tuyl dealerships and even as we were closing the deal my wife was researching the car/dealership and this site as well as others told us to runaway and not give them our money. Unfortunately, at 15 and your first car influences you to proceed. I specifically voiced my concerns about Van Tuyl/bad reviews and was emphatically told by Johnny and Bill that "that was the Van Tuyl of years ago" and "there's always going to be upset customers" and we will take care of you. Well they did with rudeness and refusal to address the issues of customer service. We were promised that the left rear window tint would be replaced and after inconveniencing me twice it was done but the rear window tint was to be removed for my son's driving safety for free due to waviness and poor visibility, no deal unless I paid $20. Still no replacement for the front passenger fog lamp that was promised and "ordered" weeks ago. The issue of the struts and shocks is the main concern, I am an Infiniti owner two previous and current (M35) and if this the way they deal with and treat their customers then I have no idea how they are in business and how Infiniti allows them to represent them. I have called and texted them several times in the last month and been as patient as can be but my son cannot enjoy his first car that he worked for until the rough ride from the struts is addressed. He wants to fix it up with an upgraded stereo and rims but the possibility of an $800 repair is a priority. I even mentioned that if Peoria Infiniti would do the work for parts and alignment we would be willing to meet somewhere financially in the middle to be fair. At this point after the hassle and very poor customer service , I believe it is their responsiblity to fix the problem and prove they are legitimate in their claims of being a highly rated/respected Infiniti dealership. I am a medical professional and if I ran my practice like this then I wouldn't have a practice. UPDATED: I received a phone call from Kurt Kasik, GM on Monday 2/27/12, and was instructed to bring the vehicle in for replacement of the struts, alignment, and replacement of the fog lamp. Much appreciated and will update once work is done Updated 3/6/12 Had the work completed and picked up the car. Runs smoother. Didn't even try to go overboard after all the hassle and returned the car to me without a wash or fill up. Guess I should be grateful I got to drive a 2012 G37 for 4 days. Unfortunately, if I decide to buy another Infiniti here in the valley Van Tuyl owns all the dealerships. Guess the new Acura NSX will be me next option. At least that hassle is behind us. More

Zero class, zero professionalism, not to be trusted. That's what I have to say about this dealership and Johnny Medrano. After working up a deal over a week, and conveying my debit card info for a $500 That's what I have to say about this dealership and Johnny Medrano. After working up a deal over a week, and conveying my debit card info for a $500 deposit to demonstrate my sincerity in the deal, I asked Mr Medrano to revise the MSRP he wanted to capitalize in to a lease. When he didn't get back to me for over four hours after this request (I had been in hourly contact in prior) I solicited other quotes from other dealers. I got a really good deal with a dealer closer to my house and went with them and informed Mr Medrano our deal was off. Subsequent to terminating the deal Mr Medrano authorized a $1000 credit hold against my account. Management of the dealership did not care that he did this. Zero class, zero professionalism, not to be trusted. More