INFINITI of Peoria

My son (and I) bought a 2005 Sentra from their Van Tuyl tent sale 1/20/12 and they promised to address "we owes" ASAP. Not done. They & tent sale 1/20/12 and they promised to address "we owes" ASAP. Not done. They "inspected" it and assured us that it was road worthy. Broken struts/shocks that will cost a 15 year old $800 to fix after I had it inspected not even 12 hours after purchase by our mechanic and still had opportunity to return car before my credit card was charged and was told it would be handled. We have heard stories and dealt with several Van Tuyl dealerships and even as we were closing the deal my wife was researching the car/dealership and this site as well as others told us to runaway and not give them our money. Unfortunately, at 15 and your first car influences you to proceed. I specifically voiced my concerns about Van Tuyl/bad reviews and was emphatically told by Johnny and Bill that "that was the Van Tuyl of years ago" and "there's always going to be upset customers" and we will take care of you. Well they did with rudeness and refusal to address the issues of customer service. We were promised that the left rear window tint would be replaced and after inconveniencing me twice it was done but the rear window tint was to be removed for my son's driving safety for free due to waviness and poor visibility, no deal unless I paid $20. Still no replacement for the front passenger fog lamp that was promised and "ordered" weeks ago. The issue of the struts and shocks is the main concern, I am an Infiniti owner two previous and current (M35) and if this the way they deal with and treat their customers then I have no idea how they are in business and how Infiniti allows them to represent them. I have called and texted them several times in the last month and been as patient as can be but my son cannot enjoy his first car that he worked for until the rough ride from the struts is addressed. He wants to fix it up with an upgraded stereo and rims but the possibility of an $800 repair is a priority. I even mentioned that if Peoria Infiniti would do the work for parts and alignment we would be willing to meet somewhere financially in the middle to be fair. At this point after the hassle and very poor customer service , I believe it is their responsiblity to fix the problem and prove they are legitimate in their claims of being a highly rated/respected Infiniti dealership. I am a medical professional and if I ran my practice like this then I wouldn't have a practice. UPDATED: I received a phone call from Kurt Kasik, GM on Monday 2/27/12, and was instructed to bring the vehicle in for replacement of the struts, alignment, and replacement of the fog lamp. Much appreciated and will update once work is done Updated 3/6/12 Had the work completed and picked up the car. Runs smoother. Didn't even try to go overboard after all the hassle and returned the car to me without a wash or fill up. Guess I should be grateful I got to drive a 2012 G37 for 4 days. Unfortunately, if I decide to buy another Infiniti here in the valley Van Tuyl owns all the dealerships. Guess the new Acura NSX will be me next option. At least that hassle is behind us. More

Zero class, zero professionalism, not to be trusted. That's what I have to say about this dealership and Johnny Medrano. After working up a deal over a week, and conveying my debit card info for a $500 That's what I have to say about this dealership and Johnny Medrano. After working up a deal over a week, and conveying my debit card info for a $500 deposit to demonstrate my sincerity in the deal, I asked Mr Medrano to revise the MSRP he wanted to capitalize in to a lease. When he didn't get back to me for over four hours after this request (I had been in hourly contact in prior) I solicited other quotes from other dealers. I got a really good deal with a dealer closer to my house and went with them and informed Mr Medrano our deal was off. Subsequent to terminating the deal Mr Medrano authorized a $1000 credit hold against my account. Management of the dealership did not care that he did this. Zero class, zero professionalism, not to be trusted. More

The experience dealing with the staff at Infinity of Peoria was a really the best My Sale professional John Larson was excellent as well as the Credit Manager I am an Infinity of Peoria customer f Peoria was a really the best My Sale professional John Larson was excellent as well as the Credit Manager I am an Infinity of Peoria customer for life and will recommend anyone to buy here. All the Best Jeff Eisner More

Robin, is very professional, and knowledgeable in his field, he has years of experience and is able to work effectively with warranty companies. A pleasure to do business with. field, he has years of experience and is able to work effectively with warranty companies. A pleasure to do business with. More

On the internet they display a price for a used Nissan Cube with 33k miles for $18,500. They give you the VIN # on the website as well so you can check any records. I used the VIN to book the vehicle ou Cube with 33k miles for $18,500. They give you the VIN # on the website as well so you can check any records. I used the VIN to book the vehicle out and its only worth $15,000!!! What a rip off. I looked up new Cubes for sale and they are $18,500 BRAND NEW!! Unbelievably ripping peoople off. I would NOT recommend this snake dealer!!!!! More

As a Cadillac owner for the last 30 years, I found it refreshing to not be sold a bill of goods while in for service. I always said Cadillac was home of the $600 oil change, so to leave a dealership for refreshing to not be sold a bill of goods while in for service. I always said Cadillac was home of the $600 oil change, so to leave a dealership for under $100 after 25,000 trouble free miles makes me confident in my first import car purchase. I am certain to return and hope I get the same quality service at my Infiniti dealer in rhode island when I return this spring. More

After having a terrible experience with Infiniti of Scottsdale, my dealings with John Larson, John Medrano, and Kurt Kasick at Infiniti of Peoria were refreshing. They worked hard for the deal and eve Scottsdale, my dealings with John Larson, John Medrano, and Kurt Kasick at Infiniti of Peoria were refreshing. They worked hard for the deal and even informed me of an purchase program that I wasn't aware of, but was able to take advantage of. Once we had settled on the deal via the phone and email, they were able to take my information virtually and have everything ready when I arrived at the dealership. On the Friday before closing the deal, they came and picked up my trade-in and let me drive the car I ended up leasing as a loaner for a day. More

The absolute WORST car buying experience ever. Beware of this dealership. The recent bad reviews should be an indication that this dealership is far from excellence. If I can prevent at least one person f this dealership. The recent bad reviews should be an indication that this dealership is far from excellence. If I can prevent at least one person from giving this company their hard earned cash, I will be happy. I could write a novel on everything I have been through with these guys but most importantly, get copies of EVERYTHING. My salesman was Steve Bonny. While a nice guy, he plays the innocence card too much and does absolutely nothing when the sales managers come to try to negotiate your deal. He pleads ignorance. Enter Jason Settle, a sales manager. The most inconsiderate and inappropriate person I have met. If he comes to negotiate your deal, all I can say is have him write everything down and get copies of what he writes and review it for accuracy; better yet, I would leave. He even went so far as to roll his eyes at me when I asked him to write something down. When you get to finance and meet Daniella Kutter, BEWARE. Review everything she asks you to sign. She also rolled her eyes at me when I refused the “extras” she offered me in finance. The last thing I want to do is get car advice from a 20 something finance “manager” who pretends to be your friend; she will try to slip something in your paperwork to increase her bottom line. PLEASE review everything at this point unless you got your own financing, which I strongly recommend. My complaint about the sales team and finance escalated to the Sales Manager, Teddy Groza. What a sorry excuse for a manager. He does not care at all about your circumstance and will blow smoke in your face just to get you to leave. Do not trust him for anything. Finally, I decided to take my complaint to the General Manager, Kurt Kasik. He is by far the absolute worst general manager in the customer service industry I have ever met. After numerous phone calls and unanswered messages, he refused to see me when I came in to the dealership to talk to him. He is inconsiderate, worthless and an all around sorry excuse for a manager. He even called my wife and I liars and I have the email to prove it! What self respecting manager would call a customer a liar? The owners of this company and Infiniti should be ashamed to have Kurt representing their brand. Bottom line, avoid this dealership and especially the people I mentioned, most importantly Kurt. I would encourage anyone with similar problems to at least file a BBB complaint, an Infiniti Consumer Affairs complaint and post their reviews online. This business does not deserve any rating above 1 star in my book. Please take into consideration this review and the many others who have had bad experiences. DO NOT GO HERE to buy a car; they do not deserve your money. More

Josh Gaffney is the best! He always takes care of me; and makes sure that things are taken care of. There are not too many people I trust especially when it comes to car repairs, but Josh is always trut and makes sure that things are taken care of. There are not too many people I trust especially when it comes to car repairs, but Josh is always truthful and will go the extra mile to be sure his customers are happy. More

NOTICE HOW THE 5 STAR REVIEWS ALL SOUND THE SAME?? My NOTICE HOW THE 5 STAR REVIEWS ALL SOUND THE SAME?? My Experience: 1) Requested internet price for a NEW ’11 M37 Premium on Peoria Infiniti website – NOTICE HOW THE 5 STAR REVIEWS ALL SOUND THE SAME?? My Experience: 1) Requested internet price for a NEW ’11 M37 Premium on Peoria Infiniti website – stock number M1006L. 2) Of course didn’t get a price but an email stating the car was unavailable but he could find me one just like it. 3) Called Peoria operator, she sent me straight to his voicemail. 4) Called back and asked for sales and got “Robert”. He checked and said the car is available for sale and would show it to us. Explained that the car was being used for courtesy car. I expressed reservations about it being a loaner with 9500 miles of strangers driving it, smoking in it and tearing it up. He assured me, it was in perfect shape. 5) Wife and I Drove from east Mesa with our ’06 M35 trade and upon arrival we were met with the typical group of vultures hovering that you would find at any cheesy used car lot in town. Robert had the car cleaned up and waiting. Got in for a test drive and a cigarette burn into the drivers visor was the first thing I saw and the car reeked of smoke. Could have been Robert or the car, honestly don’t know. I should have ended it there. 6) He assured me the black hole in the visor wasn’t a burn(?) and he didn’t smell anything(?). 7) After the test drive while looking the car over I mentioned to Robert he had a used ’11 M37 Sport/Premium, 7500 miles, (P2298) with an internet price of 44K so this ’11, 9500mile, premium-only M37 should be cheaper. There was a gasp from the group of vultures and “Ted” insisted this wasn’t so and went inside to check. 8) I asked if this was considered a new or used car and how that would work with the warranty and where was the sticker? He couldn’t answer any of this and moved on. I should have ended it there. Also isn’t selling a car with no sticker of any kind, a legal issue? 9) Ted came back out, talked to Robert and they said the ’11 Sport on the website wasn’t really for sale yet. It was on ‘hold’ for 2 weeks for something they couldn’t explain. When pressed they said it was a consignment car they were unloading for a widow customer. Really…? I should have ran with my hand on my wallet but the wife wanted that car. Very few black interiors to choose from. 10) The deal went about as well as I expected from this group. They pulled $48.9K out of thin air for the sale car and insulted me with a lowball of 8k for my trade. Second set of numbers actually got worse for me. Now that’s salesmanship. Finally walked out. 11) On the ride home Ted had the nerve to call and leave a message that “if I changed my mind and wanted to pay more for the car to call him back”. That’s a quote. Being a 6 year Infiniti owner I was expecting an Infiniti experience but from start to finish pathetic is the only word that comes to mind. I would have been treated better at Jose’ Auto in downtown Phoenix. Update: Next day went to Jag of Scottsdale got a great XF at their no haggle price and got 13,000 for my trade. Plus .9% interest thru Jag. Big Ted called again this am and I hung up when I realized it was him. He then left a nasty message on my voicemail. Typical of these people I guess. Eric More