INFINITI of Ontario - Service Center

Quickly able assist with oils change on my QX55. Reminded me I was actually covered for the first 3 services so I didn’t have to pay ANYTHING. Has serviced my family in the past and look forward to Reminded me I was actually covered for the first 3 services so I didn’t have to pay ANYTHING. Has serviced my family in the past and look forward to taking my vehicles back to re-service with Mando. More

Service department is below par; worst customer service ever! Which there was another dealership close by! ever! Which there was another dealership close by! More

Great service and very professional. Kept me informed thru out the whole ordeal. I would recommend Infinitii iof Ontario to my friends and family any time! Kept me informed thru out the whole ordeal. I would recommend Infinitii iof Ontario to my friends and family any time! More

I needed my Tire Pressure Monitor re-set and I called the dealership. I spoke to Mando in the Service department. He said I could bring in my car the next day. I arrived at 7:00 am and was out the door by dealership. I spoke to Mando in the Service department. He said I could bring in my car the next day. I arrived at 7:00 am and was out the door by 7:30! More

Service advisor Brooke is awesome. She is patient and explained everything throughly and always kept me updated on the status of the car. Love getting my car serviced at Infiniti of On She is patient and explained everything throughly and always kept me updated on the status of the car. Love getting my car serviced at Infiniti of Ontario and working with Brooke for my service needs. More

Still the best service for my vehicle. , better than any other Infiniti dealer out there , better than any other Infiniti dealer out there More

We brought our 2017 QX50 into Infiniti of Ontario on 2/16/23 for: 1) a scheduled oil/filter change; 2) a rear compartment seat belt issue, and 3) an issue with the steering column turn indicator. The Se 2/16/23 for: 1) a scheduled oil/filter change; 2) a rear compartment seat belt issue, and 3) an issue with the steering column turn indicator. The Service Advisor was Mike Longridge, who we have dealt with previously, and once again, he provided excellent Customer Service; he has the ability to quickly establish a very comfortable level of rapport with his easygoing and friendly demeanor, professionalism and his competent knowledge of his product. Mike addressed the seat belt issue himself, corrected the problem, and took the time to show us how we could remedy the issue, should it happen again in the future. He also answered some questions we had re. possible upcoming service issues based on the vehicle's elevated miles, describing the high quality engine installed in our particular model, thus allaying our concerns. The Multi-point vehicle inspection is also much appreciated as it lets us know if other issues are present, and Mike offers recommendations without any high pressure sales pitch. The issue with the turn indicator involves a sporadic "loose-feeling accompanied with a vibration" that refused to present itself at the time of the inspection, preventing any repair, however, Mike assured us he would look at it again if it returned. Our experiences with Mike Longridge @ Infiniti of Ontario will most definitely keep us coming back as long as we own this vehicle. Thanks, Mike...we appreciate your high level of Customer Service. Ken & Elaine Baker More

We used to go to the Monrovia dealer - but after it was sold, it went downhill, nothing is as nice as it should be, including the customer service - but at Ontario - it is as an Infiniti dealer should be f sold, it went downhill, nothing is as nice as it should be, including the customer service - but at Ontario - it is as an Infiniti dealer should be from the moment you step on the lot. They fixed a problem creased by the Monrovia dealer quickly and with the utmost care! They washed my car like I had taken it to be detailed!!! We will be coming back to them for sure!! More

Thank you for the great and friendly service, especially for Mike (service center) , two thumbs up , from Eric S for Mike (service center) , two thumbs up , from Eric S More

Good work at the infinity dealer completed the job at my card in two hours card in two hours More