INFINITI of Ontario - Service Center

Service dept Service is great! The only downfall of infiniti is the service dept. I have been trying to take in my car for service for brakes but was told they don Service is great! The only downfall of infiniti is the service dept. I have been trying to take in my car for service for brakes but was told they don't have any cars available to loan to customers. They're all out because ppl with recall have priority and it's a safety issue. I guess my situation is not a safety issue. Hmmmm...This is not good! If I could take my car in and leave it.... I would of done a few days ago but don't have a car to get around in and no family in my area. 4/15/17 UPDATE. Spoke to General Mgr. He went out of his way to accommodate me with a car....:) told me he will make sure I have a car available. But if not, he will rent one for me. I'm very pleased with the service provided and how much they care about their clients. Oliva service advisor is awesome!! She went out of her way to give me the best price for my brakes.They're definitely the best dealership I ever gone to. Thank you for the great service! More

Impressed, yet again! This place just continues to impress me! When I bought my Infiniti, I was completely impressed with the sales person and the entire experience. I took This place just continues to impress me! When I bought my Infiniti, I was completely impressed with the sales person and the entire experience. I took it to the service center the other day for the first time, and it was another great experience! The employees are so courteous and friendly, going to the dealership for any reason ends up very positive. I wish I would've known about this place a long time ago! More

Great deal great experience Mouris was very helpful and great customer service I would definitely encourage anyone to Infiniti of Montclair help me get what I wanted great car a Mouris was very helpful and great customer service I would definitely encourage anyone to Infiniti of Montclair help me get what I wanted great car all around can't beat it for the price very happy and satisfied thank you More

Service was disappointing. Three weeks ago I brought in my leased car for service. I had been having trouble with the gas tank. The tank will shut off after 3-4$ worth of gas. Three weeks ago I brought in my leased car for service. I had been having trouble with the gas tank. The tank will shut off after 3-4$ worth of gas. I have been driving down the coast and had to stop numerous times to fill the tank to full. The service dept was aware of the problem as it occurs often. So why don't they fix this problem!!! I was told they tried to fill my tank at a gas station and it never happened. I questioned the service rep why this is not being fixed when it is an obvious problem that they are ALL aware of. He shrugged his shoulders and said it was probably the station I go to. Really!!! I travel for my job and use numerous stations. Secondly I have heard a noise in my front end and had brought that to their attention but they claimed they didn't hear that either. Service and the people I dealt with were very disappointing. I was told when I decided to buy the lease out that service dept would contact me to follow. I have left messages and no one has returned my call. I love the infiniti and hope that this gas issue does not become an issue now that I own the car!!! More

Amazing Service The staff are very friendly and attentive. This is the 3rd Infiniti I purchased. I am satisfied and happy with the service I have received. The staff are very friendly and attentive. This is the 3rd Infiniti I purchased. I am satisfied and happy with the service I have received. More

Nice Dealership I purchased by JX35 from this dealership and had an overwhelming experience. The process of buying my car could not have been any better. Manny, t I purchased by JX35 from this dealership and had an overwhelming experience. The process of buying my car could not have been any better. Manny, the finance guy made the process so easy. I would have given 5 stars but I was disappointed with my recent experience at the service department as it took them nearly 2 hours to fix a nail in my tire and wash my car. Hope my next service experience is better. More

The best dealership to purchase your next vehicle The people are professional. I love my Q50 hybrid. The service department has the vehicle ready when they say it will be. I highly recommend them to a The people are professional. I love my Q50 hybrid. The service department has the vehicle ready when they say it will be. I highly recommend them to all my family & friends More

The quality of Service this Dealership has provided me during the time of my four Infiniti Leases has always been outstanding! The manner they function with me as a female is truly remarkeable because the during the time of my four Infiniti Leases has always been outstanding! The manner they function with me as a female is truly remarkeable because they have always treated me with respect and have never been condescending in any transaction. I have reviewed other closer Dealerships and have found them to be not even close to the "class" these employees have in providing customer service. Most importantly, these individuals understand my situation as a Realtor and they work closely with my schedule to accomodate my vehicle service requirements. More

I thank Kirby Jones for her excellence in service and customer follow-up. I am very pleased with the G35 she sold to me; great car! Also, every year, she takes time out of her day to wish me a happy bir customer follow-up. I am very pleased with the G35 she sold to me; great car! Also, every year, she takes time out of her day to wish me a happy birthday. Infiniti of Montclair is blessed to have Kirby Jones as one of their sales professionals! More

I recommend this dealership to everyone because of the dealership's excellent customer service. Staff treats you really nice and staff are very trust worthy. You always feel your getting a good deal in th dealership's excellent customer service. Staff treats you really nice and staff are very trust worthy. You always feel your getting a good deal in this dealership. Infiniti of montclair gives the best customer service from buying the car till maintenace time. More