INFINITI of Ontario - Service Center

Marissa was great! Thank you! The cost for checking the rear speakers and headphones was too expensive. The mechanism for the front seat was also inspected and removed d Thank you! The cost for checking the rear speakers and headphones was too expensive. The mechanism for the front seat was also inspected and removed debris from under the seat. I felt embarrassed by the reason for the problem and i appreciate that it was not a big issue, 135.00 was alot to clean. More

The best personal on service Infiniti is the best place to feel secure when it comes to your car service, very knowledgeable And well trained team to provide the best for their Infiniti is the best place to feel secure when it comes to your car service, very knowledgeable And well trained team to provide the best for their costumers. More

Service Experience Great job Jerome in the service dept got me checked in and had my car done and washed in less than 2 hours. I would definitely recommend this dealersh Great job Jerome in the service dept got me checked in and had my car done and washed in less than 2 hours. I would definitely recommend this dealership. More

Quality services I was able to receive quality services on my car for maintenance needed. I am thankful that the staff accommodated with my available times for the day I was able to receive quality services on my car for maintenance needed. I am thankful that the staff accommodated with my available times for the day. More

New visit I an new to this dealership. I have been going to Riverside Infiniti prior to this visit. Olivia was very friendly. She explained the process and gave I an new to this dealership. I have been going to Riverside Infiniti prior to this visit. Olivia was very friendly. She explained the process and gave me a tour. She made my experience enjoyable. Thank you Olivia! More

Always treated well by the service department I have been coming to Infiniti of Montclair for regular service for over 10 years. The service department has always been cordial and professional. D I have been coming to Infiniti of Montclair for regular service for over 10 years. The service department has always been cordial and professional. Dealership service pricing is often more expensive, but I am generally pleased when I compare against other mechanics that have serviced my vehicle, who don't always use OEM parts, and who aren't totally familiar with my vehicle. I like that the service department offers quick shuttle service to my work and courtesy loaner vehicle at the major service intervals. Oil change pricing is fair and includes a car wash, which adds value. More

EXCELLENT CUSTOMER SERVICE EVERYONE SEEMS TO WORK AS A TEAM. GREAT FRIENDLY CUSTOMER SERVICE. I RECOMMEND THIS DEALERSHIP FOR SERVICE. SHUTTLE SERVICE IS SO CONVENIENT - DROP EVERYONE SEEMS TO WORK AS A TEAM. GREAT FRIENDLY CUSTOMER SERVICE. I RECOMMEND THIS DEALERSHIP FOR SERVICE. SHUTTLE SERVICE IS SO CONVENIENT - DROP OFF AND PICK UP IS PRETTY QUICK. More

Oil change and Tire Rotation First of all, I rarely give fives, but this would be a 4.5. Love the manager and his memory. Felt confident with the work. First of all, I rarely give fives, but this would be a 4.5. Love the manager and his memory. Felt confident with the work. More

Average service This was my first time getting my Q50 serviced and I wasn't impressed with the customer service ond bit. I've got a Ford Escape and I feel like a valu This was my first time getting my Q50 serviced and I wasn't impressed with the customer service ond bit. I've got a Ford Escape and I feel like a valued customer each time I go to the Ford dealer for service or concerns regarding my vehicle. I suppose I expected adequate or superb customer service seeing that I was at a luxury dealership, however the service felt a lot like McDonalds. The low end of the totem pole; no one I worked with introduced themselves or showed interest in any questions I might of had. More

Oil change and tire rotation This was 1st time using Montclair dealership. My previous dealership Riverside closed down. Montclair Service rep Jerome was nice and helpful, from p This was 1st time using Montclair dealership. My previous dealership Riverside closed down. Montclair Service rep Jerome was nice and helpful, from phone call to meeting him. More