INFINITI of Ontario - Service Center

Great service From the moment I arrived to the time I drove off, everything went very well. The service attendant was courteous, the one who wrote up the invoice wa From the moment I arrived to the time I drove off, everything went very well. The service attendant was courteous, the one who wrote up the invoice was very clear, and told me the amount of time I'd be waiting and was accurate. More

Great experience Was greeted with a friendly face from the service team. Everything went smooth and my car was done in the amount of time that I was told. Every person Was greeted with a friendly face from the service team. Everything went smooth and my car was done in the amount of time that I was told. Every person I encountered was friendly and nice. More

Job well done Facility is cozy and staff are friendly. The wait is reasonable. The person I talked to is really helpful and easy to talk to. The most important thi Facility is cozy and staff are friendly. The wait is reasonable. The person I talked to is really helpful and easy to talk to. The most important thing is my engine light problem is fixed. Thanks to Mr. Del Rosario. More

hmmm ?? This time around for simple oil change and filters to be checked, amount came out to be double of what I am used to paying at this dealership. I have This time around for simple oil change and filters to be checked, amount came out to be double of what I am used to paying at this dealership. I have a feeling it has something to do with the fact that, Riverside location close down, so now it's more of monopoly situation. Also after the service was done, it's only the 3rd day, and when I hit my breaks it's still makes sound, like it might not have enough break fluid or something (which was part of the service, and before I made payment, advisor went over saying everything has been checked and filled as needed). Not sure if my car was actually serviced or not. Not sure if I would be revisiting this location. I am out in search for garage that can do the job right, at right price. More

Great dealership but Service department needs improvement Loved leasing our 2 Infiniti's from this dealership. We worked with Saul Lopez and he did everything he could to get us the cars that my husband and I Loved leasing our 2 Infiniti's from this dealership. We worked with Saul Lopez and he did everything he could to get us the cars that my husband and I both wanted at what we could afford. His follow up was exceptional and for the first time I didn't cringe dealing with a car salesman as I have in the past. I would definitely recommend my friends and family to purchase here. The only reason why I did not give them 5 stars is because their Service department needs a lot of improvement. I hate bringing my car for service. We never know how long it will take our car to get serviced and we never get updates. After bringing our cars here for the past 2 years my husband and I already know that we have to plan on leaving the car there for the entire day AND we have to call every hour to get an update because no one calls us back. I would rather take my car to Sears to get fixed but since it's a lease we are obligated to come here. More

Thanks This is a great service department and Maritza is great. I never have a bad experience and can’t wait for the new facility to open This is a great service department and Maritza is great. I never have a bad experience and can’t wait for the new facility to open More

Replace radiator Excellent response to our problem. Problem repaired in two days and received a loaner car to make the problem acceptable. Maritza was very professio Excellent response to our problem. Problem repaired in two days and received a loaner car to make the problem acceptable. Maritza was very professional and made the experience pleasant. More

Impressive Experience My experience at Infiniti of Montclair was excellent.Kevin was very friendly, helpful, and honest! He worked with us on my trade and gave us a great d My experience at Infiniti of Montclair was excellent.Kevin was very friendly, helpful, and honest! He worked with us on my trade and gave us a great deal on my "new" car. We were still finishing up after closing hours and I did not feel rushed at all!! I'm so happy with my purchase! Thank you Kevin for the wonderful help in buying our dream car in no time. More

Always great customer service from Olivia! I've been bring my auto fro my services and Olivia is always great in handling my needs and being attentive to what I am explaining. She has great peo I've been bring my auto fro my services and Olivia is always great in handling my needs and being attentive to what I am explaining. She has great people skills. She always has a smile on her face that goes a long ways! We love Olivia! More

First time inspection Customer service personnel are warm and friendly. Technician’s job is fast and well done. I especially like personnel’s good attitude and good manner Customer service personnel are warm and friendly. Technician’s job is fast and well done. I especially like personnel’s good attitude and good manner . More