INFINITI of Ontario - Service Center

Worth the drive out from Orange County. My visits to Infiniti of Ontario have always been positive and with people I trust. The service manager, Jeremy S. has always been friendly and professional. Th Infiniti of Ontario have always been positive and with people I trust. The service manager, Jeremy S. has always been friendly and professional. They have earned top ratings. More

The service was quick and easy. More importantly, the customer service was superb! Chris was very thorough on what would be done with the car. customer service was superb! Chris was very thorough on what would be done with the car. More

The entire experience from walking in the door, waiting 3 hours. and getting into my fully washed and serviced car was outstanding. Jerome Porter was professional and knowledgeable of the services and issues hours. and getting into my fully washed and serviced car was outstanding. Jerome Porter was professional and knowledgeable of the services and issues needing attention of my car, great customer service by the whole team! More

It was indeed a pleasure having Michael Longridge as my service attendant. He was courteous, professional and made the wait easier to bear. The waiting area was COVID-SAFE and all but one customer follow service attendant. He was courteous, professional and made the wait easier to bear. The waiting area was COVID-SAFE and all but one customer followed the mask wearing requirement. More

Stay away from the service department at Ontario Infiniti!!! I took my QX80 in for an issue with my vehicle turning off on the freeway in the middle of driving 60mph and they were awful in servicing Infiniti!!! I took my QX80 in for an issue with my vehicle turning off on the freeway in the middle of driving 60mph and they were awful in servicing the vehicle. They took my vehicle and promised to call and let me know what was wrong with it, however didn’t call for 7 days. On the 7th day they finally returned my calls. They were dismissive, and unprofessional to say the least. They found that I needed a part replaced, and stated they would order the part and call me when it arrived. They never called, so finally, I called them 4 weeks later and they stated to bring the vehicle in and they would replace the part. I brought it in, and called everyday for 6 days, with no update or return call. On the 6th day I called Again, and received a text message in response to my call. They said they never informed me that they would Replace the part. So I picked up my vehicle and it was not repaired. It is still under warranty and they refused to repair the vehicle. Kevin Gonzales my service rep was unprofessional and lacks greatly in communication. AVOID THIS DEALERSHIP AT ALL COSTS!!!! More

The worst service experience in my life. Took way to long for an oil change. I bought the service package deal when I bought my car, worst Decision ever for an oil change. I bought the service package deal when I bought my car, worst Decision ever More

We went for my QX60 routine maintenance and they just do it better than anybody else. Staff are super accommodating and was always ready to answer my questions. The whole thing was a smooth transaction from it better than anybody else. Staff are super accommodating and was always ready to answer my questions. The whole thing was a smooth transaction from setting up the service appointment to them handing me over my car key. The car felt brand new again if i must say. Thank you Jocelyn, Olivia, and Manuel for assisting us. You guys are the best. Kudos to the entire Infiniti of Ontario! More

Always know and honest about what it is I needed, straight to the point, didn't make me fix stuff I don't have to do. Thank you. straight to the point, didn't make me fix stuff I don't have to do. Thank you. More

Outstanding, trustworthy service from Jerome Porter and Infiniti of Ontario. I’m always happy with the results of my service and continue to look forward to doing future business. Infiniti of Ontario. I’m always happy with the results of my service and continue to look forward to doing future business. More

Words cannot express my gratitude and appreciation for everyone at Infiniti of Ontario. I can honestly say the people working there will go above and beyond to make sure you are satisfied with every aspec everyone at Infiniti of Ontario. I can honestly say the people working there will go above and beyond to make sure you are satisfied with every aspect of the purchase including servicing the vehicle. If you are looking for a real genuine dealership, please give Infiniti of Ontario an opportunity to prove why they have been serving individuals like me for 10 years. Cordy the owner and Andrew the manager at service department will make sure you leave happy. Its more than a dealership to me know, they are family. You won't find a better and cleaner Infiniti dealer than the one in Ontario. They are the definition of true customer service experience. Thank you to everyone at Infiniti of Ontario, you have earned not 5 but 10 stars from me. More