INFINITI of Ontario - Service Center

Olivia was great help! She kept me updated on my service, as well as checked on me while we waited. That was very greatly appreciated! as well as checked on me while we waited. That was very greatly appreciated! More

On 05/25/21 I took my Q50 for routine maintenance. I was greeted and assisted by Mr. Jerome Porter. He’s a 5 start advisor. He was personable, attentive and keep me updated on the status of my car. Overall greeted and assisted by Mr. Jerome Porter. He’s a 5 start advisor. He was personable, attentive and keep me updated on the status of my car. Overall was pleased by his outstanding customer service and the service department. More

Kevin Gonzalez was super helpful did everything I expected and more really happy he helped us excellent service and attentive and real informative happy customer expected and more really happy he helped us excellent service and attentive and real informative happy customer More

Jerome did an excellent job getting my car serviced. He was professional and thorough, and everything was taken care of perfectly. This was one of the best service experiences for me, great work! was professional and thorough, and everything was taken care of perfectly. This was one of the best service experiences for me, great work! More

First bad experience, dropped car off on Friday night for starter issue. Was never called on status, only to call and find out they needed to keep car over weekend. Luckily had a second car, then had to call starter issue. Was never called on status, only to call and find out they needed to keep car over weekend. Luckily had a second car, then had to call and okras to get car done by 1pm on Monday More

Making an appointment online was easy. Kevin assisted me on the day of the appointment and was able to complete the service by the time I needed to pick up my vehicle. I also liked the text for additional s on the day of the appointment and was able to complete the service by the time I needed to pick up my vehicle. I also liked the text for additional services needed. More

Easy to make appointment. Met by Mike when I arrived. Discussed what I needed done. Nice waiting area. Mike brought issues to my attention and gave me the cost impact. Made decisions as to what we'd do n Discussed what I needed done. Nice waiting area. Mike brought issues to my attention and gave me the cost impact. Made decisions as to what we'd do now and what we'd wait on. Work done and I was on my way. More

Jerome went above and beyond to get my car serviced. Fast service as well. Customer service was exceptional would definitely recommend this dealer for all vehicle service needs. service as well. Customer service was exceptional would definitely recommend this dealer for all vehicle service needs. More

Scheduled an appointment for 10:30, and was told that there was a 90 minute wait for an oil change. At the 2 hour mark, I asked how much longer and was told everyone was at lunch. After lunch I was told there was a 90 minute wait for an oil change. At the 2 hour mark, I asked how much longer and was told everyone was at lunch. After lunch I was told it wouldn't be too much longer. My actual wait time was about 4 hours for an oil change and was told several times it was "almost" done. More

Kevin’s the goat , got me in and out really quick with no appointment for my oil change. Great customer service! Anyone that needs help ask for Kevin Gonzales appointment for my oil change. Great customer service! Anyone that needs help ask for Kevin Gonzales More