INFINITI of ONTARIO

When I purchased my 2009 Infiniti G37 sedan, I had previously visited another dealer, a well as called 3 others STRIVING for a specific price that I wanted. Upon entering Infiniti of Montclair (IOM) previously visited another dealer, a well as called 3 others STRIVING for a specific price that I wanted. Upon entering Infiniti of Montclair (IOM) Kirby Jones greeted me with a warm smile and guarantee that I would leave them a happy customer. After dealing with numerous other dealerships, I was not so confident about her assurance. But, after spending 3 hours choose MY car, with MY options, at MY price, I can honestly say that IOM is the best Infiniti dealership in Los Angeles. Kirby Jones, as well as the rest of the IOM staff, went up and beyond what I expected any dealership to do. More recently, I have gone there for my scheduled maintenance services, as well as an unscheduled tire problem. I can now say that ALL of IOM's staff is extremely courteous and professional. If I were to buy another Infiniti, I would most definitely go to Infiniti of Montclair. More

I haven't usually enjoyed the experiences I have had with car dealers but Kirby Jones is an exception to the rule. She helped me select my Nissan Maxima that has been very reliable and I continue to receive car dealers but Kirby Jones is an exception to the rule. She helped me select my Nissan Maxima that has been very reliable and I continue to receive complements all the time. She was very helpful and made me feel at ease at buying a car from this dealership. She made sure the items that needed attention on the car before I picked it up were taken care of as she promised. The whole experience was so delightful that I plan on buying my next vehicle from her also as I have referred my friends to her to do the same. Thank you for having such a dedicated employee that cares for her customers. And Thank You Ms. Jones for being who you are. More

When I discussed with Kirby the car that I was looking for and the timeframe, she was very consistent and efficient with her follow through. Kirby was so intent on satisfying every detail, to complete thi for and the timeframe, she was very consistent and efficient with her follow through. Kirby was so intent on satisfying every detail, to complete this transaction, that she even called to keep me posted on my request, on her days off. I will definitely recommend her to friends and business associates who are considering an Infiniti for their next car lease or purchase More

Great time buying a car. Easiest experience I've ever had. Thank You! Steve was very professional and helpful in with my purchase. Above and beyond...Frank gave me everything I needed know about my new c had. Thank You! Steve was very professional and helpful in with my purchase. Above and beyond...Frank gave me everything I needed know about my new car. Will refer family and friends for sure. Thanks again... More

My mother and I have bought three infiniti's from this dealership, two of them being mine. Each time we have been provided with above expectation service from Kirby Jones and Oliva. Their knowledge of in dealership, two of them being mine. Each time we have been provided with above expectation service from Kirby Jones and Oliva. Their knowledge of infiniti product played an important role in my decision to stay with infiniti. However, it was their commitment to providing excellent customer service that kept my business. Kirby has been professionally patient with me, willing to make sure that I received the best deal possible while at the same time sacrificing a higher commission. Kirby has also been honest in her dealings with me which speaks volumes about her integrity as a person and has created in me a confidence in working with this dealership. As a result I have been converted into a loyal infiniti of Montclair customer. Miss Oliva in the customer service/parts department has also exhibited the same professionalism and commitment to excellent customer service. Whenever I have needed an oil change, loaner car, or part for my car, Oliva has been prompt and organized making the service easy and pleasant. More

Sean Peters, and the rest of the staff at the Infiniti of Montclair were extremely helpful,friendly, and knowledgeable. Sean went above and beyond the normal customer service range to help my husband and I Montclair were extremely helpful,friendly, and knowledgeable. Sean went above and beyond the normal customer service range to help my husband and I pick the right car for our up-coming family. Sean took the time to compare and contrast the EX35 and the FX35 to help us make the right choice, got to know and understand our needs and personalities to make us feel at home at the dealership. Needless to stay, we got the family car of our dreams and we couldn't be more happier with the service from Sean and the rest of the Infiniti of Montclair team and our new FX35. Within two days we received a Thank You letter from Sean in the mail. Once again, Thank You Sean and the Infiniti of Montclair team for providing us with excellent customer service that was above and beyond our expectations. More

Had a wonderful experience with the whole staff. We drove 150 miles for a car, that I had seen on the internet. Gabe, stuck to his word and made the purchase possible and very hassle free. My husband and I w 150 miles for a car, that I had seen on the internet. Gabe, stuck to his word and made the purchase possible and very hassle free. My husband and I will return for our next purchase.I have already recomended your dealership to a couple of friends. Overall we are very pleased and thank the men that helped us very much, couldn't have been a more pleasant and hassle free experience.Thanks again. Sincerly, Robin Eller More

These two gentleman showed me a level of customer service that could only be compared to Nordstrom. Upon my lease turn-in I was a bit nervous since I had recently lost my job and was not able to purchace my that could only be compared to Nordstrom. Upon my lease turn-in I was a bit nervous since I had recently lost my job and was not able to purchace my beautiful G35 and I was expecting to get the cold shoulder since I was not a potential buyer, but that could'nt have been further from the truth! Gabe and Jorge gratiously walked me through the process and saved me a substantial amount on wear and tear fee's. I would recomend this dealership to anyone within a 100 mile radious! Trust me, it would be well worth the drive! More

I have been a customer of Infiniti of Montclair for several years now. I have never had a bad experience there. The salespeople, as well as the service people, are very friendly and helpful. They go several years now. I have never had a bad experience there. The salespeople, as well as the service people, are very friendly and helpful. They go the extra mile to make their customers happy. In fact, my husband and I went in to buy a new vehicle on a Friday night. It was late and we were talking about where we would go for food on the way home. The sales manager heard us talking and sent an employee to get food for us while we were in the finance office. And the dealership paid for it. I don't recall any other dealer doing that for their customers. That's top-notch service. More

I came to Infiniti of Montclair to just "look" at a G37 Coupe. After 2 test drives with Jodie and her detailed presentation, I knew I had to buy this car. When it was time to make the actual sale, George Coupe. After 2 test drives with Jodie and her detailed presentation, I knew I had to buy this car. When it was time to make the actual sale, George was extremely helpful and we made the deal. (Jodie had the day off). I usually dread the never-ending contract signing in finance however, Shawn did a nice job of moving things along while being very informative. I appreciated the extra mile that George took in following me home (long after the end of his shift)so that he could bring paperwork to my husband which needed his signature. I feel that I received a very good deal and exceptional service from these 3 team members. I will proudly recommend your dealership to my friends. Love the car and thank you all again! Anne Marie Brusca More