INFINITI of ONTARIO

Outstanding I had a wonderful experience, the staff treated us with respect but with special familiarity, like good friends. INFINITI is a high end brand and I b I had a wonderful experience, the staff treated us with respect but with special familiarity, like good friends. INFINITI is a high end brand and I believe that people that worked with us to purchase our QX80 truly reflect the value and character of the company. More

Nice Dealership I purchased by JX35 from this dealership and had an overwhelming experience. The process of buying my car could not have been any better. Manny, t I purchased by JX35 from this dealership and had an overwhelming experience. The process of buying my car could not have been any better. Manny, the finance guy made the process so easy. I would have given 5 stars but I was disappointed with my recent experience at the service department as it took them nearly 2 hours to fix a nail in my tire and wash my car. Hope my next service experience is better. More

BEST NEW VEHICLE PURCHASE EXPERIENCE AT A DEALERSHIP THE SERVICE PROVIDED WAS OUTSTANDING; SALES CONSULTANT AND FINANCE REPRESENTATIVE WERE VERY PROFESSIONAL, EFFICIENT, AND FRIENDLY. THE NEW QX70 WITH THE SERVICE PROVIDED WAS OUTSTANDING; SALES CONSULTANT AND FINANCE REPRESENTATIVE WERE VERY PROFESSIONAL, EFFICIENT, AND FRIENDLY. THE NEW QX70 WITH ALL OPTIONS I WAS INTERESTED IN WAS NOT IN STOCK BUT QUICKLY LOCATED. A FAIR PRICE WITH VERY GOOD FINANCING TERMS WAS OFFERED. THE VEHICLE WAS DELIVERED AS PROMISED. FIRST DRIVE WITH THOROUGH EXPLANATION OF EQUIPMENT, SYSTEM FEATURES, AND ASSISTANCE WITH MOBILE DEVICE SET-UP WAS PROVIDED.- VERY KNOWLEDGEABLE IN ALL AREAS, More

Liars, amateurs sales people, & the worst management The absolute worst dealership off the 10 freeway. I was so excited about my new Q50 and I hate now because of these buzzoses. I will be doing the main The absolute worst dealership off the 10 freeway. I was so excited about my new Q50 and I hate now because of these buzzoses. I will be doing the maintenance at Pep Boys to avoid dealing with these clowns. I wish I can return the car to go somewhere else. More

The best dealership to purchase your next vehicle The people are professional. I love my Q50 hybrid. The service department has the vehicle ready when they say it will be. I highly recommend them to a The people are professional. I love my Q50 hybrid. The service department has the vehicle ready when they say it will be. I highly recommend them to all my family & friends More

DONT GO THERE!!!! I bought my qx80 and they promised me they are going to take care of my old extra milage on my prior car if i purchased another infiniti. told me i wa I bought my qx80 and they promised me they are going to take care of my old extra milage on my prior car if i purchased another infiniti. told me i was going to recieve letters in the mail to disregard! Next thing i know Im in collection!!! they never took care of it!!! I called to discuss with them and they are totally denying it! ONLY GO HERE IF YOU FEEL LIKE GETTING SCREWED More

worst car buying experience This was the worst car buying experience of my life. The salesmen are liars and thieves. They will renege on their promises after you pay. This was the worst car buying experience of my life. The salesmen are liars and thieves. They will renege on their promises after you pay. More

Tricked me 3 times. We were set on a price on 8/31, the next day when I went in to sign contract they added an extra $550 on top and are basically calling me a liar for saying they gave us the price "they next day when I went in to sign contract they added an extra $550 on top and are basically calling me a liar for saying they gave us the price "they never said they can do." After leaving the dealership got a call from the sales manager Carols saying if I finance the car I can get it for $250 lower. I went in and finance the car. However, there were "errors" so I ended up still paying the $550..called them to confirm the next day and they claimed that they will mail me a check right away. Well, still waiting for the check to come. The car I bought came with, apparently, an upgraded rims and they called every single day asking me to make an appointment with them and "change my wheels back to standard wheels," when I asked Carlos to fax me a proof of me agreeing to do the rims swap he just hung up and called what he called "the real buyer of the car," who is my uncle. Do NOT recommend them, horrible customer service, even after me asking them nicely to fax me a proof. All I was asking was a paper stating I agree to do the wheel swap. The most ridiculous thing is Carols even called me back just to tell me he's not going to talk to me because I'm not the "real buyer." His tone was really offensive and I found this action ridiculously childish. Grow up, sale manager Carols. More

Stay away!!!! I get a call from this dealer asking me Stay away!!!! I get a call from this dealer asking me if I would like to trade my current Infiniti for a new Q50. I told them that i would be inter Stay away!!!! I get a call from this dealer asking me if I would like to trade my current Infiniti for a new Q50. I told them that i would be interested only if they can do it with on upside down. I was told that they would call me back. I got a call for the sales manager his name is Maj telling me that he can do the deal. i told him if he was sure because it was to good to be true. Two times i asked him if the deal that he was giving me was a for sure thing or is it going to change when i get there because its a hour drive for me to get to this dealer. he told me yes we have a deal just bring your car in. So i get to the dealer ask for Maj he comes up telling "I'm going to do this for you" after waiting for 2 hours he brings the paper work over and lo and behold the deal has changed. The price that he had given me and told me that we have a deal has gone up by $240 wow. His telling me that he miscalculated!!! how can some one miscalculate by $240. After three hours at this dealership I left with no new car and a sorry from this guy. Stay away biggest liars I'v ever seen in the car business. More

I requested a quote online for FX 37, AWD with premium package. Jodie, internet sales manager for Infinity of Montclair, called me and I requested to quote me on Infiniti FX 37, AWD with premium package package. Jodie, internet sales manager for Infinity of Montclair, called me and I requested to quote me on Infiniti FX 37, AWD with premium package as well as with the color. She quoted me on 2 wheel drive, which I didn't requested. I sent her a second email, asking for a quote for FX 37, AWD, she replied me back in two days with a quote for JX 35, AWD stating that the price is just a bit more for AWD,MSRP: $44,155 -and my price is $ 39,158. Really? I attempted to contact her for the third time, requesting a quote for FX 37, AWD and she stated " it is just a human error" , but what I like the best at the end she stated" is this what you are looking for?" I wonder now. How is the Infiniti of Montclair is still in business...with such a horrible customer service and do I ever need an Infiniti... and their service. It seems like one customer less, one customer more, Montclair doesn't care. Do not recommend them to anyone! More