INFINITI of ONTARIO

Awesome service from Mitch Franklin. He gave me a great deal, delivered as promised and I had a truly exceptional experience dealing with him and Infiniti of Montclair. deal, delivered as promised and I had a truly exceptional experience dealing with him and Infiniti of Montclair. More

Mitch Franklin was a pleasure to work with. I was relocating from San Francisco to Orange County and made plans to purchase the G37 Infiniti when I moved back. It took me practically a month to actua relocating from San Francisco to Orange County and made plans to purchase the G37 Infiniti when I moved back. It took me practically a month to actually make the purchase and Mitch was very patient while he was following up with me and responding to any questions I may have had. When I finally decided to make the purchase the process was done without a hitch. All the paperwork was completed at his office and was hand delivered along with my new car to my residence and all I had to do was sign on the dotted line. Thanks Mitch for such great customer service. Vivian Ruiz More

First contact with this dealership was in May of this year. Writer met Kirby Jones while looking to see what was available in new or used cars. My current car was 17 year old Honda Accord EX. Kirby wa year. Writer met Kirby Jones while looking to see what was available in new or used cars. My current car was 17 year old Honda Accord EX. Kirby was very good at sharing all the new and unfamiliar features on the various vehicles. She did not pressure me to by that day,she built a relationship that ultimately brought me back to this dealership. On Sat 10/1/11, I stopped in to see Kirby for a possible "Test Drive", she was not in. Sonia assisted, there was a "Stunning" 2009 Garnet hard top convertable with light interior that caught my eye, she accompanied me on the drive, explaining all the remarkable features. While I was signing the papers to purchase the car, I was asked for proof of insurance. As I walked to my Honda, I saw my Garnet G37 go by with another salesman for a Test Drive in "My Car"! :) I discussed this with Manuel Fuentes, who appologetic and assured me the car would be mine. He more than made up for the little mishap. I was extremely happy with the deal that was struck. I feel the price was more than reasonable for all the things that were included. Did I say the car only had 10,774 miles on it! Wow! I was able to add, Lojack, and finish protections along with a great warranty, If the Customer Service & Service Depts. workmanship and attention to detail is as at the level of your Sales Dept. you will have a customer for a long time who will be happy to make referrals. It is the best car buying experience I have ever had, I have now purchased 5 cars in by 62 years. No buyers remorse! Veronica A. Jones More

The quality of Service this Dealership has provided me during the time of my four Infiniti Leases has always been outstanding! The manner they function with me as a female is truly remarkeable because the during the time of my four Infiniti Leases has always been outstanding! The manner they function with me as a female is truly remarkeable because they have always treated me with respect and have never been condescending in any transaction. I have reviewed other closer Dealerships and have found them to be not even close to the "class" these employees have in providing customer service. Most importantly, these individuals understand my situation as a Realtor and they work closely with my schedule to accomodate my vehicle service requirements. More

Purchased 2011 M37 vehicle in Mar 2011...still waiting for my permanent roadside assistance card. a. received 2012 owner manual and booklets on delivery of my vehicle. After many phone calls and email for my permanent roadside assistance card. a. received 2012 owner manual and booklets on delivery of my vehicle. After many phone calls and emails finally was sent (months later) 2011 manual and booklets. Dealership sent me a gift card of $50. to appease me. b. vehicle prepped for inspection had grease spots on headliner above rear seats. Had somebody's cd in player. c. checked vehicle again at home and discovered more grease spots above driver's side window. Rear license bracket with Infiniti of Montclair on it was chewed up..like a dog was chewing on it. d. tried XM radio once and could not receive any stations. Did not receive any phone calls from XM to subscribe. Do not believe XM was ever activated. e. concerned now whether this vehicle was used as a demo and represented as new. After several weeks of ownership, I checked the #2 trip indicator and it reflected approximately 650 miles. Nav system also showed trips to San Francisco and Las Vegas. Odometer on delivery of vehicle had 214 miles on it. f. on delivery of vehicle, received only (1) key ring for (2) intelligent keys. Requested and received an additional key ring weeks later. More

I went to Inifinti of Montclair interested in the G37 sedan. I was immediately greeted with a smiling and friendly woman named Miss Kirby Jones. I told her I wanted to purchase, but was not immediately i sedan. I was immediately greeted with a smiling and friendly woman named Miss Kirby Jones. I told her I wanted to purchase, but was not immediately in the market for a new car. She sent me catalogs to my house, and followed up with phone calls. She always respected me and called when I asked her to, when I told her I needed more time she left me alone. She was great to buy a car from. She is very open and honest with her sales approach. Kirby has a great sense of humor and she made the car buying experience very enjoyable. I would buy another car from her in a heartbeat. She worked very patiently with me for over a year before I ultimately purchased. More

I thank Kirby Jones for her excellence in service and customer follow-up. I am very pleased with the G35 she sold to me; great car! Also, every year, she takes time out of her day to wish me a happy bir customer follow-up. I am very pleased with the G35 she sold to me; great car! Also, every year, she takes time out of her day to wish me a happy birthday. Infiniti of Montclair is blessed to have Kirby Jones as one of their sales professionals! More

These are the most helpful honest people that I have have purchase from. This is the third car I have bought and I would do it again. purchase from. This is the third car I have bought and I would do it again. More

We went looking for a car over the weekend. by chance, we checked out the infinity of Montclair dealership. Kirby Jones, a terrific sales consultant took great care of my needs and I ended up buying a ca we checked out the infinity of Montclair dealership. Kirby Jones, a terrific sales consultant took great care of my needs and I ended up buying a car from her. her professionalism and wonderful customer care sold me on the dealership. I am looking forward to my future relationship with Infiniti of Montclair More

Our sales consultant, Kirby Jones, was incredibly attentive to our needs. Our family had bought an Infiniti from Kirby a year earlier, and had a very good experience. She came through once again, an attentive to our needs. Our family had bought an Infiniti from Kirby a year earlier, and had a very good experience. She came through once again, and she will clearly be responsive and helpful for the entire life of the lease term. Great salesperson. More