INFINITI of ONTARIO

Horrible service and long waits. Purchased a car in July and am still waiting on my plates 5months later. Car prices are fair but the buying experience was aweful! Waited way to long Purchased a car in July and am still waiting on my plates 5months later. Car prices are fair but the buying experience was aweful! Waited way to long during purchase and waited over an hour the next day just for my navigation SD card. Drove home the first day to find my rear tow hitch cover was broken and dangling also kept hearing rattling from the sunroof (I FIXED IT, FOUND ALL SUNROOF SCREWS LOOSE THAT HOLD THE GLASS IN PLACE)....What happened to CERTIFIED pre-owned!! I could of inspected the vehicle better without eyes!! last I checked the technicians are supposed to look the cars over real good. sunroof made noise as soon as it was opened, shouldn't of been hard to spot.... So, in the end I was told I would get a new hitch cover, that never happened. Sirius radio 3 month trial was never activated (which is supposed to be done by the dealer) and I had to diagnose and repair my own car the day after I got it...... Sure, I could of let the dealer fix my sunroof but I cant be without the only car I have all day and wasn't planning on sitting around at that dealer any longer! and who knows if it would of actually gotten repaired. Kept being told after calling for updates that I will get a call regarding the Sirius and the plates.... no calls on 3 separate occasions. Most of the staff is friendly. I've worked at dealerships for 15yrs this is by far my worst car buying experience and I would be embarrassed if I worked at this dealership. More

Amazing Customer Service!! I'm very happy with my NEW 2018 Q50 Red Sport!!! JORGE ARAGON made it happen. Thank you Jorge, you are the best, I will come back and buy another car I'm very happy with my NEW 2018 Q50 Red Sport!!! JORGE ARAGON made it happen. Thank you Jorge, you are the best, I will come back and buy another car from you. More

The sales person are super nice and experience. The sales person explain very clear and very experience, I did bought and leased 4 Infiniti in past years, wait till you have new Q80 I will coming to The sales person explain very clear and very experience, I did bought and leased 4 Infiniti in past years, wait till you have new Q80 I will coming to buy. More

Best experience ever! Had a quick, hassle free time getting my new car! Felt like a celebrity! Thanks Kevin in sales and Manny in financing for a great experience! Had a quick, hassle free time getting my new car! Felt like a celebrity! Thanks Kevin in sales and Manny in financing for a great experience! More

Wonderful experience I have gave this dealership a 5 star rating because the staff here is just so helpful and my experience here every time I purchase a vehicle from The I have gave this dealership a 5 star rating because the staff here is just so helpful and my experience here every time I purchase a vehicle from Them is just awesome! More

Excellent customer service I’ve been taking my to Infiniti of Montclair for the last 8 years. There are other Infiniti service departments closer, but their Service Department I’ve been taking my to Infiniti of Montclair for the last 8 years. There are other Infiniti service departments closer, but their Service Department is excellent.. More

Vehicle purchase due to the pleasant experience we had with the purchase of our first G37about six years ago and the exceptional service provided by the dealership, we due to the pleasant experience we had with the purchase of our first G37about six years ago and the exceptional service provided by the dealership, we decided to return and purchase our new Q50 from Infinity of Montclair. Our sales person, Kevin Gonzalez was very helpful and informed about the vehicle we eventually purchased. I highly recommend seeking him out if you go to Infinity of Montclair. The facility was spot less and every other employee carried themselves professionally around the showroom and lot. More

Made it easy It was a great experience for once at a dealership we didn't have to haggle at all and got a very low payment for a lease It was a great experience for once at a dealership we didn't have to haggle at all and got a very low payment for a lease More

A pleasurable buying experience, and Great cistomer service This review is for Infiniti of Montclair, I will start off by first saying the days leading up to my purchase at Infiniti of Montclair I was at anothe This review is for Infiniti of Montclair, I will start off by first saying the days leading up to my purchase at Infiniti of Montclair I was at another dealership the night before, Audi of Riverside and I was ready to buy, but let me tell you when I say I am glad I didn't buy from them, Jodie Caccavale of Montclair was way more informative on her vehicles in her fleet, even though I went in looking at a Certified used Q50, she educated me on how leases worked and how it would be more appealing for me to lease since I like getting cars every 2-3 years, will needless to say she worked numbers and was able to get me In to a Brand new 2018 Q50 Sport, I was amazed how she worked and explained the process, there was no games being played like so many of us know what happens during the negotiation process of vehicles, I was straight up with her and the staff and I truly felt she was straight up with me. I have bought 10 cars over the years making this number 11 and I will say, Jodie is in my top 2 Car sales representatives and dealerships, the other being Dutton Cadillac in Riverside. I definitely recommend Jodie Caccavale and Infiniti of Montclair for anyone looking for a pleasurable experience in car buying. Only regrets, is I didn't go with the black on black rims Q50 , but my wife likes the white one I got, but I am hoping Jodie is still there in 3 years, because I am going to get a black on black. LOL More

Servicing our Infiniti Olivia and Jerome in the Infiniti service department are always helpful when our car needs service and the quality of the work is great. Care is also Olivia and Jerome in the Infiniti service department are always helpful when our car needs service and the quality of the work is great. Care is also given to provide timely service. More