INFINITI of ONTARIO

Great people skills, questionable initial offers Their initial offer, with my trade-in, was insulting. I was ready to leave and would have left but they still had my own car keys to look over my tra Their initial offer, with my trade-in, was insulting. I was ready to leave and would have left but they still had my own car keys to look over my trade-in. I gave them my non-negotiable numbers and they were able to meet them. Despite lots of haggling and getting through some laughable offers, the overall experience was not bad. I was working with Saul and his courtesy and professionalism was apparent. The contract/loan guy, Manuel, was a personable and he did a good job of breaking everything down. Andrew (used car manager) ensured that we were happy with the formalities and congratulated us. Nice touch from the management. The evening ended with Saul giving my wife and I a comprehensive breakdown of all the fancy bells and whistles. It was a good overall experience but not flawless. More

Helpful, courteous, fast Usually I make an appointment but this time I just stopped by with a problem and was taken care of immediately. I have owned my Infiniti since January Usually I make an appointment but this time I just stopped by with a problem and was taken care of immediately. I have owned my Infiniti since January of 2010 and have never been disappointed with the service provided. More

Great service experience! I bought my SUV used at a different dealership but go to Montclair for service. Not buying it there hasn’t affected my treatment! I’m greeted warmly I bought my SUV used at a different dealership but go to Montclair for service. Not buying it there hasn’t affected my treatment! I’m greeted warmly, asked if I have any concerns, walked to the waiting area, my service agent comes to tell me when my car is ready. The last time I was there my car wasn’t washed because it was a rainy day but I was told to stop by another day when I’m in the area and they will wash it for me. More

Exceptional service! Exceptional service and friendly staff. Always listens to your needs and makes you feel welcome and never rushed into a decision. I have gotten two ca Exceptional service and friendly staff. Always listens to your needs and makes you feel welcome and never rushed into a decision. I have gotten two cars here in 2 years and have always left happy! More

Spare of the moment. I went in the Saturday1/6/18 night around 8:30 pm I wanted to trade in my 2015 Q50 for 2018 I was greeted by Miguel. I told him what I was looking fo I went in the Saturday1/6/18 night around 8:30 pm I wanted to trade in my 2015 Q50 for 2018 I was greeted by Miguel. I told him what I was looking for my issue with my car trading in. He showed me the cars I was looking for. I ended finding the one. Dealt with Eric sales manager between both of them I got a great deal. This is my 3rd car buying from Infiniti of Montclair. Great services. More

Visited dealership to recharge car battery I visited the dealership because my Inifiniti M56 had to be towed the day before because of a dead battery. The battery in the car had been installed I visited the dealership because my Inifiniti M56 had to be towed the day before because of a dead battery. The battery in the car had been installed just 9 months prior to this visit. They informed that if the battery tested recharge, then they would only recharge it and not replace it. They can only replace it if it tests very low. My battery only tested recharge. During this visit, the service manager informed me that I need to start my car at least every two days. If I don't use my car within 3 or more days, my battery will die. How can this be possible. How can a battery in a luxury car die after 3 days of not using the car. If I go away on a vacation for a week, my car battery will die and will not be able to start my car. More

Great expericence, smooth transaction. Felt very comfortable during the whole process. Mouris was well informed and worked diligently to get me the price and payment I was comfortable with. Felt very comfortable during the whole process. Mouris was well informed and worked diligently to get me the price and payment I was comfortable with. More

Highly recommended !! I have very happy to buy my QX60 at Infiniti Montclair. Excellent customer service and so comfy to look for new cars!! Saul Lopez is very easy and nic I have very happy to buy my QX60 at Infiniti Montclair. Excellent customer service and so comfy to look for new cars!! Saul Lopez is very easy and nice to deal with. More

Both employees very knowledgeable and pleasant to deal with. Correctly analyzed oil leak problem at prior service, 5/7/17. At this service, 1/4/18 replaced oil seal and solved problem. Jerome and Maritza are v Correctly analyzed oil leak problem at prior service, 5/7/17. At this service, 1/4/18 replaced oil seal and solved problem. Jerome and Maritza are very easy and nice to deal with. More

Excellent!! I have very happy to lease a car at Infiniti Montclair. Excellent customer service and so comfy to look for new cars!! I fall in love with my new c I have very happy to lease a car at Infiniti Montclair. Excellent customer service and so comfy to look for new cars!! I fall in love with my new car!!! More