INFINITI of ONTARIO

What Should Have a Been a Better Experience Jesus O. was very nice as was Eric initially. I drove my car out around 8:30 at night. I was very tired but noticed that there was a warning light aft Jesus O. was very nice as was Eric initially. I drove my car out around 8:30 at night. I was very tired but noticed that there was a warning light after I left. I was surprised it wasn't noticed when they gave me the car. I I called the next day, asked if I could bring it in and get a loaner. Eric said "yes" and I stressed that I needed the loaner to plz be ready when I got there because I was bringing it by on way to a meeting. Eric said it would be. As it turns out, it wasn't. I had to wait 15 minutes but I still didn't get upset (they kept telling me it was almost ready) until after the 15 minutes a young lady came up to me with paperwork in her hand saying she needed to get my insurance information. I could no longer contain my frustration. First, I was taking my time to bring the car back the first day of owning it. Second, I explicitly said I needed the loaner ready when I got there - it was important for my work. Third, and most frustrating, was I was standing there for 15 minutes not doing anything. I know the insurance was important but I didn't understand why it wasn't taken care of during those 15 minutes. Eric assured me it would be all lined up but it clearly wasn't. I also met Tony when I got there. The one who was there for me the most was actually Mouris who wasn't even my sales person. I was unnecessarily late to my appointment but what I found surprising the most was that when I brought the car back, neither Eric nor Anthony said a word to me. I I used to manage branches of Wells Fargo and if I had a customer that left my branch upset and came back in again, I would have been gone up to me to smooth things over. Despite their saying how I would be taken care of going forward, I felt they both dropped the ball. And once again, only Mouris was there for me. I thought he was a real pro. I'm not complaining. I'm just saying what happened since you asked and how I felt about it. Manny at Finance was very nice/efficient and the girls who greet the customers are also very nice. And I really like the car I bought. Thanks for asking. More

Definitely coming back. Mouris thank you for taking the time to not blow us off the way others did and for the update an the arrival. Wish you the best Mouris thank you for taking the time to not blow us off the way others did and for the update an the arrival. Wish you the best More

Thanks Mariza Aguilar Miriza is super nice excelente customer service mekeyou fell as a family excellent job i recomen Mariza Aguilar to all my family and friends Thanks Miriza is super nice excelente customer service mekeyou fell as a family excellent job i recomen Mariza Aguilar to all my family and friends Thanks More

Amazing! Kevin, my salesman, was very helpful and attentive. I also dealt with Manager Eric and Finance Manager Manny. Everyone was very professional and consi Kevin, my salesman, was very helpful and attentive. I also dealt with Manager Eric and Finance Manager Manny. Everyone was very professional and considerate of my time spent at the dealership. Infiniti of Montclair gave me world class service, and I would recommend them to anyone that is looking for a great deal! More

we were treated with respect and not to pressured to buy. We were very pleased with the knowledge Saul Lopez knew about the Vehicle that we purchased. It was has free and no hidden agenda. There was know O le We were very pleased with the knowledge Saul Lopez knew about the Vehicle that we purchased. It was has free and no hidden agenda. There was know O let me check with my sales manger to see if we can make that deal happen. We told Saul Lopez what we wanted to pay for the vehicle he work the numbers and made it happen. More

Professional Service Maritza was very pleasant, helpful and professional, from beginning to end I was pleased with the service and the attention. I would definitely recomm Maritza was very pleasant, helpful and professional, from beginning to end I was pleased with the service and the attention. I would definitely recommend you and will be back to service my vehicle. More

Happy Customer Both Cordy and Olivia have always gone above my expections to make things easy for me Cordy with my purchases and Olivia in service. Two great people Both Cordy and Olivia have always gone above my expections to make things easy for me Cordy with my purchases and Olivia in service. Two great people in your organization! More

Customer service Saul was responsive and honest and made the process of buying my Q60s very smooth and hassle free even delivered the vehicle to my home Saul was responsive and honest and made the process of buying my Q60s very smooth and hassle free even delivered the vehicle to my home More

Great price and service Kevin provided me the best price among all the dealers within a couple of hours. This is the second car i got from this dealer and i will use them aga Kevin provided me the best price among all the dealers within a couple of hours. This is the second car i got from this dealer and i will use them again. More

Great customer service I always wait for them to service my car and Maritza always updates me and checks on me well done! I always get my car repaired here I always wait for them to service my car and Maritza always updates me and checks on me well done! I always get my car repaired here More