INFINITI of Norwood

The negative part of this review is mostly based on my experience with Kenneth Hubbell, one of the Sales Managers. I was treated extremely disrespectfully by Mr. Hubbell, to the point that I assumed he ha experience with Kenneth Hubbell, one of the Sales Managers. I was treated extremely disrespectfully by Mr. Hubbell, to the point that I assumed he had another buyer, and/or wanted out of our preliminary deal so that he could get a higher price elsewhere. I could not imagine any other rational explanation for such horrible behavior. A day prior, Adam, the other Sales manager, admittedly would not go down a penny on the internet price of this pre-owned car, after learning I might have a trade in. I came back three times in good faith, ready to close the deal, without any movement whatsoever, or any direct explanation from the manager. Michael Howard, and Eric in sales were both friendly, courteous and helpful. My only complaint with Michael, my main sales contact, was the complete and quite atypical rigidity in the negotiation process, over which he may or may not have had control--it was quite frankly, hard to really know his part in that. In spite of the situation, because I knew this was an especially hard to find color with the specific options I wanted, I accepted the deal. There was not even as much as an agreement to swap one new tire, given it is an AWD car with one mismatch. I was told by both Sales reps that if/when I'd come down with a deposit of $500 on the car, it would be "held" for me, while I took it to my mechanic to be checked out. When I arrived ready to buy the car, sign an agreement, hand over a deposit, so that I could take the car to my mechanic early the next day, Ken Hubbell, the Sales Manager, looked me straight in the eye, and rudely told me he would not hold the car under any circumstances...that it was not his policy, and that he "might be able to sell it tonight," and why should he hold it? He further went on to proudly say "that was the way I do business." Clearly not the way most customers want to be treated, especially after quite an unfavorable negotiation process. I would think that placing some value on quality customer service would matter in this day and market, but not so at Infiniti Norwood. After this experience, I would have to rate Infiniti of Norwood on my top 5 worst customer service experiences, ever. If I could have found the same car elsewhere that evening, or even a private buyer for my trade in who would have paid the same money the next day, I would have happily walked away. Instead, I purchased the car, because I wanted it, and was made to feel that my ability to purchase was at risk if I didn't do it immediately. I would NEVER recommend this dealership, as long as they, or their employees are forced to stand behind or comply with a Sales Manager like Mr. Hubbell's hostile behaviors. Mike in Finance was, on the contrary, quite honest, personable, straightforward, and worked hard to get me out of the office as quickly as I requested. I also thought he appropriately responded to my disgruntled feelings, as did Adam. It's a shame when good people have to bear the brunt of their superiors' limitations. I still have yet to have the car checked out by my mechanic, and do sincerely hope that when I do, I will find everything I was told about the car to be safe and true. More

Fantastic dealer Service is absolutely the best. I have Fantastic dealer Service is absolutely the best. I have never experienced such commitment to customer care! Kerry service manager and Chris from se Fantastic dealer Service is absolutely the best. I have never experienced such commitment to customer care! Kerry service manager and Chris from service are absolutely amazing Mike from sales also terrific More

We had been looking for used FX 35 in a particular color, Infiniti Norwood had it. Our 1st attempt to inquire about it, it was Sunday at 3pm. The salesman was not really interested in getting the sale, but Infiniti Norwood had it. Our 1st attempt to inquire about it, it was Sunday at 3pm. The salesman was not really interested in getting the sale, but we saw online there were 2 available. The following week, we saw the car was still available online and called again. This time was connected to Mike Sweeney. Limited for time due to vacation the following week, Mike went over and above the call of duty. We live about an hour away, Mike met us with the car to a location closer to us. We took the car out for a test drive, and was very pleased with the car. We went to Infiniti of Norwood the following day and purchased it. Mike was very professional, made sure the car was clean, took the time to explain details of the car. At the time we took the car (Saturday), there was a problem with the keyfob and windshield needed repairing, and couldn't be done then. Mike came to our house to get the car the following week to make sure the work was done. We don't know of any salesman or dealership, who brings the car to show you, then comes to get the car to get these repairs done. Mike is a very conscientious, straight forward, knowledgeable salesman. He really is very familiar with the cars and Infiniti. We think he is a "valued" employee. Thanks again for a very pleasant experience. More

Very Good experience with this dealership. They treated us very good answered all of our questions and it was a very seamless process. I would definitely go back there again and recommend anyone in the mar us very good answered all of our questions and it was a very seamless process. I would definitely go back there again and recommend anyone in the market for a new or used Infiniti to take your business there. The Sales guy was very friendly and quick to respond and have the car ready. Everything was just a joy. I guess you really do get what you pay for. Thanks again guys. More

The experience was perfect! Not only Arthur, but everyone I met who assisted in my new buy transaction were professional, friendly,accessible, and not overbearing. (one of my pet peeves with retail car sales I met who assisted in my new buy transaction were professional, friendly,accessible, and not overbearing. (one of my pet peeves with retail car sales). I was also introduced to the Service people who will be servicing me and my car. More

I entered the showroom not expecting to walk out with a new car. Jay and Adam were great. With the level of service, professionalism and price, it was a no-brainer. See you in 4 years guys! new car. Jay and Adam were great. With the level of service, professionalism and price, it was a no-brainer. See you in 4 years guys! More

My husband and I went in just to test drive a car. We loved the way it drove and everyone we worked with was so amazing that we ended up leaving with the car an hour later. They were great to work with loved the way it drove and everyone we worked with was so amazing that we ended up leaving with the car an hour later. They were great to work with for the purchase of a new vehicle and I would highly reccomend them and look forward to continuing to be a customer of theirs! More

This was my fourth Infiniti from Norwood. The sales staff has always been very easy to deal with, even allowing me to handle most parts of the deals by phone or email. I have always been very happy wit staff has always been very easy to deal with, even allowing me to handle most parts of the deals by phone or email. I have always been very happy with the service. They go over and above to help even if there are small annoyances I need help with. The price has always been excellent. I never leave with buyer's remorse, because I have gotten a great deal on a great vehicle, with a pleasant experience. More

All associates were Very personable, process was quick. Associates were flexible as most of the work was completed via phone and txt. I just needed to come down to fill out paperwork. Consider me a repeat Associates were flexible as most of the work was completed via phone and txt. I just needed to come down to fill out paperwork. Consider me a repeat customer. More

3rd vehicle leased from this dealership. They are professional and courteous. Exceptional dealership. Would highly recommend to anyone looking for a a new or used Infiniti. professional and courteous. Exceptional dealership. Would highly recommend to anyone looking for a a new or used Infiniti. More