INFINITI of Norwood

Took in a Used INFINITI M35X for an outstanding recall, and they brought me up to speed on the dymamics of the car and items for future attention. Very friendly folksm and had readied the car for me valete and they brought me up to speed on the dymamics of the car and items for future attention. Very friendly folksm and had readied the car for me valeted inside and out at no charge wow! More

Have been here previously quite a few times for service and well handled and positive experiences. Today brought my car in for service and Fernando Diaz was the person that handled my service. Extremely p and well handled and positive experiences. Today brought my car in for service and Fernando Diaz was the person that handled my service. Extremely professional friendly and accurate. Went above what I was entitled to with my service and since I was spending a bit of money for car repairs and he added a few extra procedures that he could have charged me for. Very appreciative and a great experience and a wonderful employee should always be recognized. Thanks Fernando ! More

\I went to a local Nissan dealer to have my winter wheels/tires swapped, but they had problems with the TPMS. I then went to Infiniti of Norwood to have them do the TPMS, whereupon they said they wer wheels/tires swapped, but they had problems with the TPMS. I then went to Infiniti of Norwood to have them do the TPMS, whereupon they said they were going to charge me $125 to do just the TPMS...ironic, since I paid $60 to do the entire wheel/TPMS swap just the prior season at Infiniti of Norwood!!! When confronted, the service person I dealt with said it was the Service Manager's decision, not his -- and they eventually relented and agreed to do it for the low, low price of $60. Yeah, right. I also find it ironic that, for some reason, they didn't tell me that Infiniti USA would be contacting me about my service experience, like they did every other time I had my vehicle serviced. Maybe it's because they tried to rip me off, I called them on the carpet, and was quite candid about my displeasure at their trying to fleece me?!? Absolutely disgusting. How many other poor suckers have they gouged? I don't know, and I don't care. See ya, Infiniti of Norwood. More

Went out looking at multiple vehicles recently... Infiniti G37x, mercedes C300, BMW 328 xdrive, and the Lexus IS350.. All of the vehicles had things that I liked and also disliked. It was pretty much Infiniti G37x, mercedes C300, BMW 328 xdrive, and the Lexus IS350.. All of the vehicles had things that I liked and also disliked. It was pretty much a toss up. Pricing was pretty much all in the same ballpark. Gabriel from Infiniti of Norwood was the deciding factor.. From the second I met him to the time I found myself driving off with my new G37x not once did I feel like I was being sold something. He did not apply large amounts of pressure but rather showed me another side of sales which i have never been accustomed to. He truly believed in his product and got me to do the same through his passion for the vehicle. Infiniti of Norwood you have a great salesman in Gabriel. Make sure that you are able to retain him or you will be losing a great asset to your dealership... More

This first experience at Infiniti of Norwood purchasing This first experience at Infiniti of Norwood purchasing our 2012 QX56 was outstanding!!! Arthur Kloack and his team truly know how to treat customer This first experience at Infiniti of Norwood purchasing our 2012 QX56 was outstanding!!! Arthur Kloack and his team truly know how to treat customers and make them feel comfortable! They created an atmosphere in which we wanted to buy a vehicle from them as much as they wanted to sell one to us. I have purchased numerous cars over a span of nearly 50 years, but Arthur Kloack stands out as one of the most professional salespeople we have had the pleasure to deal with. Being in sales myself, I truly appreciated his style and excellent follow-up. I had the opportunity to meet other Infiniti associates during this process, including Teresa, Kevin, Adam, Mike, etc. They all made this a very pleasant experience. I look forward to receiving the Infiniti survey. It's important that this dealership gets all the accolades they rightfully deserve!!! More

I live in New Jersey, but had to go all the way to Infiniti of Norwood in Massachusetts as they were one of the few dealerships in the Northeast that had a G37 coupe with a manual transmission. I was Infiniti of Norwood in Massachusetts as they were one of the few dealerships in the Northeast that had a G37 coupe with a manual transmission. I was a little hesitant to drive for 4 hours, but I did it anyway. I made an appointment using their online chat system. When I arrived at the dealership, they had the car I was interested ready for me. We took a test drive right away, went inside, and did the negotiations. I walked out in less than an hour being the happy owner of a 2010 G37 coupe. Paul Aoun was a great person do deal with and was very friendly. We negotiated based on the final price of the vehicle - they did not try to play the "how much can you afford to pay a month" card. I usually don't leave reviews, but what really motivated me to leave one was this. When I came home later that night, I realized that I had left my laptop in the car that I traded in. Needless to say, I did not want to take an 8 hour round trip the next day to pick it up. I called up Paul and he said he would ship it out that day, at no cost to me. The laptop arrived the very next day. This kind of customer service is what would make me come back to Infiniti of Norwood and recommend it to others. More

Unbelievable experience. Michael got to know me and what I was looking for, instead of focusing on the numbers. This was the most simple transaction I have ever done. Very professional, friendly, and knowle I was looking for, instead of focusing on the numbers. This was the most simple transaction I have ever done. Very professional, friendly, and knowledgable. Would highly recommend. More

Signed a lease and picked up my new infiniti this weekend. Initially contacted an online sales consultant who quickly answered my first email and invited me down to visit. Upon my arrival, the onlin weekend. Initially contacted an online sales consultant who quickly answered my first email and invited me down to visit. Upon my arrival, the online rep. (Teresa) came out and talked to me for 10 minutes or so and introduced me to the salesman, Jason C. As we waited for the test car to come back, they were both very friendly and offered me some beverages from the lounge. The lounge has snacks, sodas, juices, water, etc...leather seats and a big tv. It was a hot day and the AC was already on when I got into the automobile. Jason let me experience the car for myself. One suggestion I have, is to perhaps demonstrate some of the less obvious features of the car during the test drive. For example, I didn't know about the lumbar support on the car seat until I went to pick it up. Just small things like that, especially if you're new to the brand and may be easily impressed by the little things. Also, a potential buyer may become more pumped about an automobile if he/she sees the enthusiasm of the product in the salespeople. When I got back from the test drive, he did not pressure me at all to go back inside and talk numbers. In fact, I was the one to suggest we do. When it came down to talk numbers, again it was a pretty comfortable atmosphere and not much pressure at all. He was respectful to the idea that I was considering another brand and not once did he try to talk me out of it. Jason and his team accepted my counteroffer to get me where I felt was fair based on my research and a payment I was comfortable paying. I suggest everyone to utilize their online resources... truecar, edmunds, and a leasing calculator to get comfortable with some numbers before walking in the door. Most of the time, the numbers shown in the negotiation process are not very transparent. When I came to pick up my car, Jason showed me around the dealership, the lounge, and the service area and made me feel comfortable for my future service visits. He even showed me a youtube video around Infiniti Personal Assistant. After that, he spent a good 15 minutes walking me through the features of my new car and answering my questions before I drove away. Overall, it was pleasant experience. More

I drove 4.5 hours round trip to Infiniti of Norwood to shop for a car. I was treated great by the salesman and the entire dealership. I came there to buy a used Infiniti G37xs and I left with a GREAT de shop for a car. I was treated great by the salesman and the entire dealership. I came there to buy a used Infiniti G37xs and I left with a GREAT deal on a new 2012 G37xs...I am very happy and reccommend Infiniti of Norwood to anyone looking for a new or used car. A++++++++ Dealership. Best car buying experience I ever had! More

This was buy far the best car buying experience I have ever had. No high pressure sales, great customer service and a very knowledgeable staff. I would recommend this dealership to anyone! ever had. No high pressure sales, great customer service and a very knowledgeable staff. I would recommend this dealership to anyone! More