INFINITI of Norwood

Arrogant sales and manager I have to admit the price is not bad, they can match the best quote I have. At one point, I decided to buy, but the arrogant attitude really make me f I have to admit the price is not bad, they can match the best quote I have. At one point, I decided to buy, but the arrogant attitude really make me feel uncomfortable. I don't only buy the car, also the service. As a buyer, I always want to get the best price. If you cannot, you can give me a polite explanation. So I walk away. More

Overall excellent service I went into Infiniti with the intention of possible leasing a vehicle. As I am very new to the whole car buying and leasing experience, I had tons of I went into Infiniti with the intention of possible leasing a vehicle. As I am very new to the whole car buying and leasing experience, I had tons of questions I needed answered and process iwanted to be walked through. Eric did an excellent job answering all my questions, followed through when I was confused, researched questions that he did not know the answer to ( which I was very grateful for since it shows that he wasn't all about just telling me anything for the sale). I left there with still a few questions and over the course of the next few days he emailed me with the answers and suggestions to the rest of my questions. As far as the prices!!!! He was able to get it down to a comfortable monthly payment level for me. Really went above and beyond. It was greatly appreciated. Thank you. More

Beware of service department I've been bringing my car here for 5 years, I'm a 6'3" guy. The one time my wife brought the car in by herself we had a very different experience. The I've been bringing my car here for 5 years, I'm a 6'3" guy. The one time my wife brought the car in by herself we had a very different experience. The car was in fine working order but after an oil change we were told the car could not get a safety inspection service due to faulty front end parts. The car had 60,000 miles but has never had any issues. We declined the work and as soon as we leave the shop the car is now making obvious noises in the front end. I firmly believe these people damaged the bearings in the front end so that they could get the repair job. Further they said the car could not be inspected due to an airbag sensor. It took me 30 seconds to google airbag sensor and reset it myself. The dealer wanted 45 minutes diagnostic time just to figure if there was a problem. Stay clear of this dealer!!! I did send the GM a letter to tell them of my experience and recieved no response. More

"Great buying experience!" I recently purchased my leased SUV from Michael at Inifinti of Norwood --Love the brand but love the staff even more. Michael was professional, knowle I recently purchased my leased SUV from Michael at Inifinti of Norwood --Love the brand but love the staff even more. Michael was professional, knowledgeable, and attentive as always...no hassle no pressure. My transaction was completed quickly, Michael handled everything. As promised I received an email within 2 weeks --title transferred, updated insurance, new plates, and registration done--ready to go! I think I was there for 40 minutes tops. Just great customer service every time. I would highly recommend Michael and the folks at Infiniti of Norwood. Thanks for yet another positive experience. More

An experience I'm comfortable sharing You know, I love to read Yelp reviews and do all kinds of homework before I go anywhere. And quite frankly, Infiniti of Norwood had some negative revi You know, I love to read Yelp reviews and do all kinds of homework before I go anywhere. And quite frankly, Infiniti of Norwood had some negative reviews which made me a bit apprehensive but hey, everyone deserves a second chance...I guess. So I went in and met with Eric. Glad I came here despite the negative reviews. Eric made the car buying process a bit less stressful and was very patient and accommodating. Rare, especially from car salesmen who are sorta sleeze buckets anyway. Took some time to get the right deal but Eric was there making sure I got what I wanted at numbers I was somewhat comfortable with. I'll continue to recommend anyone in the market for a new car to come see Eric at Infiniti of Norwood before looking elsewhere. More

The best dealership I've seen I bought CPO Infinity Ex35 in that dealership. It was really good experience. I'm not easy buyer, so conversation was pretty long. Jon is very patient I bought CPO Infinity Ex35 in that dealership. It was really good experience. I'm not easy buyer, so conversation was pretty long. Jon is very patient person and good salesman. I didn't experience any pushing how it usually happens when you dealing with most salesmen. And the car price also was good the same as my trade-in vehicle price. More

Very impressive experience Just got a pre-own certified ex35 from Norwood Infiniti. John is very nice and patient. I'm living in Hartford, CT and John delivered the car from Nor Just got a pre-own certified ex35 from Norwood Infiniti. John is very nice and patient. I'm living in Hartford, CT and John delivered the car from Norwood to Hartford. It was very impressive. More

Good experience with Gabriel I was in the market for a CPO vehicle and met with Gabriel. He was extremely pleasant to deal with, not pushy, and was very responsive in answering a I was in the market for a CPO vehicle and met with Gabriel. He was extremely pleasant to deal with, not pushy, and was very responsive in answering all my questions/emails/phone calls. I ultimately bought my vehicle elsewhere, but that's because they had the car I was looking for. Gabriel is great to deal with, no worries here! More

Worth the drive from NH We weren't looking to necessarily buy a newer vehicle right now, but the lowest price on a very-low mileage 2011 Nissan Murano SL (by almost $5k!!!) w We weren't looking to necessarily buy a newer vehicle right now, but the lowest price on a very-low mileage 2011 Nissan Murano SL (by almost $5k!!!) within 50 miles of our home got us in the dealership all the way from New Hampshire. We were immediately approached by Yaro, who understood and respected that we weren't buyers right now but that we did see the value of this vehicle compared to every other used 2011 fully-loaded Murano in the area. Really no pressure at all, no sales gimmicks, no "I can only get you that low price with x-numbers down, if you buy today" nothing. We did decide to take it for a test drive, as even though we were interested in buying closer to 90-120 days from now, it had everything we were looking for (including the color that my wife loved). We both loved the test drive and decided that we would at least get an idea as to the trade-in value of our vehicle and a ballpark on the monthly payments. Yaro was quick to introduce us to the Sales Manager, Adam Goldstein, who looked over our older Murano with high mileage and gave us a quote on our vehicle for trade that was a lot higher than what we expected. Given that the numbers looked good on the trade and the already unbelievably low price on the '11 Murano, we decided to take the next step and be a bit more serious about moving up our purchase timeframe. Again, no real sales pitch from Yaro; he listened to what we were comfortable with, we knew the value of the vehicle we wanted to buy and how aggressively priced it was, as well as the add-ons we were interested in. We definitely wanted to see the final price with those extras, the monthly breakdown, etc. before committing. Yaro had us meet with Mike Sweeney, the business manager, who again was laid back and completely respectful of where we wanted to be on a monthly payment. My wife and I went back and forth about an extended service contract, but Mike never pressured us or gave us an aggressive pitch for that contract or any other add-on. Once we saw the breakdown, it really became a no-brainer. But we still weren't sure about moving up our timeframe to purchase even though everything was falling in place. We asked for a little time to go across the street to the deli just to get out of the dealership and really have a chance to talk things over privately. Mike gave us some menu recommendations there and the next thing we knew, Adam had come over and offered to buy us lunch. Maybe it was just a good sales hook to make sure we came back across the street, but he really didn't have to do that and the fact that he did, really helped cement for us that this was a different car buying experience. Needless to say, we just picked up our new-to-us Murano and couldn't be more happy with the entire process. We didn't have to haggle, the staff were all professional and really seemed to go out of their way to make this a transaction we were comfortable with, and I still can't get over the price of our new car, as well as the value they gave us for our trade-in! In fact, the biggest barrier in this transaction was really us being more comfortable with moving up our purchase timeframe. After having passed on the service contract initially and researching the cost of repairs on this newer Murano, we did contact Mike prior to the vehicle being delivered to see if it was too late to reconsider that add-on. The price was really good (they offered both a program through Infiniti as well as through CNA) and we didn't like the prospect of repair charges for our vehicle. Even though all of the paperwork had been completed two days prior, Mike contacted the bank to hold the financing so that we could make our final decision. We're both very happy to now have our new Murano warrantied through 125,000 miles! If you made it all the way through this lengthy review, I think you probably realize that we would highly recommend Infiniti of Norwood. I really can't say enough about how they treated us. The bottom-line is that our purchase was price-driven, we knew this was a good deal; to have the benefit of working with such great professionals was the icing on the cake. Thank you guys! ***UPDATE*** As far as the extended service plan is concerned, we were told that the 90,000 mile policy we purchased would extend the coverage for 90,000 from the mileage we purchased the vehicle at. WRONG! The policy covers up to 90,000 miles total. I feel misled and no longer have the same enthusiasm about this dealership for future purchases. More