INFINITI of Norwood

Very Poor Service I dread having to go in for service because every single time my experience is awful. These people don't have any idea what quality customer service i I dread having to go in for service because every single time my experience is awful. These people don't have any idea what quality customer service is. Infiniti is a luxury car brand, the way they treat their customers should reflect that but, it most certainly does not. More

Great Job Great Work. I felt very comfortable with the service department. Thank you for the assistance and for fixing the issue with my car. I will definitely Great Work. I felt very comfortable with the service department. Thank you for the assistance and for fixing the issue with my car. I will definitely be coming back for service. Thanks Michael Ryan More

It was a pleasant experience This dealership did not pressure me into buying a vehicle from them. They wanted to make sure it was the right fit for me and my family. The whole exp This dealership did not pressure me into buying a vehicle from them. They wanted to make sure it was the right fit for me and my family. The whole experience so far has been outstanding and they would be very prompt in answering any questions I had. More

Service on my car My wife car was having break problem I contacted the service department. They did amazing work. They give me a loaner when my car done. They contacte My wife car was having break problem I contacted the service department. They did amazing work. They give me a loaner when my car done. They contacted me. Excellent work More

Excellent I was there for my infinity service. Thay are very friendly,excellent customer service, excellent car service,thay apply discount too so good price to I was there for my infinity service. Thay are very friendly,excellent customer service, excellent car service,thay apply discount too so good price too . All over this service center all in one the best . I go there since last 12 year . Keep doing better. Thanks More

Perfect customer care Just perfect customer care from the moment I dropped off my car to the moment I picked it up. Nigel and his team are to be congratulated! Just perfect customer care from the moment I dropped off my car to the moment I picked it up. Nigel and his team are to be congratulated! More

A+ for Service department at Infiniti of Norwood From my previous experiences at other dealerships, they would try their best to convince you to get unnecessary work done on your car. At Infiniti of From my previous experiences at other dealerships, they would try their best to convince you to get unnecessary work done on your car. At Infiniti of Norwood, that's different. They don't force anything on you, but gives you recommendations/warning on what may need to be replaced soon. Nigel has been providing nothing but the best customer service and answered all my questions at a quick and timely manner. I fully trust them with my car. More

Awesome service. As usual. Fernando was amazing as always. Took the car in without an appointment, set up the intake, got me in a loaner and out the door quickly. All service wa Fernando was amazing as always. Took the car in without an appointment, set up the intake, got me in a loaner and out the door quickly. All service was completed above my expectations. More

Overall good I've been going there for service for years since I bought from them in 2009. And generally they do a decent job. The car runs fine. The staff is cour I've been going there for service for years since I bought from them in 2009. And generally they do a decent job. The car runs fine. The staff is courteous. The reason I don't give them an excellent rating is because of the cosmetic things: like when I get a car back and the steering wheel is greasy/oily there are grease stains on the door handle boot scuff marks on the door jamb, dings and scratches on the shifter knob, one time I saw a guy driving my car with a door wide open and stopping an inch short of a wall. scratches on the trunk, possibly when they popped it by mistake, they did buff them out when I asked, but I'd rather they didn't make em in the first place. More

Service Great and modern service dept. Always on point. Vehicle is always worked on by professionals and always given back clean. Advisors are very helpful an Great and modern service dept. Always on point. Vehicle is always worked on by professionals and always given back clean. Advisors are very helpful and courteous. More