INFINITI of Norwood

Simple Oil Change It took almost 3 hours for an oil change and cost $45 with a coupon. Also, they never vacuumed inside the vehicle. I have gone to this dealer many tim It took almost 3 hours for an oil change and cost $45 with a coupon. Also, they never vacuumed inside the vehicle. I have gone to this dealer many times over the years and the service experience has go way down hill over the past year. I get the oil changer much quicker and cheaper at Herb Chambers. More

Excellent Im beyond thankful for Fernando Díaz and Nigel Desilva always taking an extra time to explain me everything. I’ve been having services with y’all fo Im beyond thankful for Fernando Díaz and Nigel Desilva always taking an extra time to explain me everything. I’ve been having services with y’all for over 3 years now and I’d definitely recommend to everyone. Thanks once again. More

Accommodation for windshield replacement The dealership assisted with locating a third party to replace a windshield and the service was performed onsite. Everyone from the initial phone con The dealership assisted with locating a third party to replace a windshield and the service was performed onsite. Everyone from the initial phone contact to the valet and service managers were pleasant and helpful. More

Oil Change/tire rotation/scratches out Everyone was very professional and extra helpful!! Will def go back!! They went above and beyond the oil change and tire rotation taking care of a fe Everyone was very professional and extra helpful!! Will def go back!! They went above and beyond the oil change and tire rotation taking care of a few scratches that were on my new car:) More

Live an hour away and always make a point to come to the dealership even for simple oil and tire rotation. Professional and polite service , would recommend to anyone dealership even for simple oil and tire rotation. Professional and polite service , would recommend to anyone More

Recall Service I was notified of a recall on my M37. I brought my car in and was immediately serviced. I was in and out within a half hour. I highly recommend this d I was notified of a recall on my M37. I brought my car in and was immediately serviced. I was in and out within a half hour. I highly recommend this dealer. More

very good but was disappointed that the brakes were less then 50% on a certified vehicle with 18000 miles one would think that they would of been replaced bef but was disappointed that the brakes were less then 50% on a certified vehicle with 18000 miles one would think that they would of been replaced before selling it at other car dealerships I have read that the brakes have been replaced Thank You Glenn Roy More

Excellent!! I visited the dealer shop to make a final decision. After a friendly explanation, I tried to drive a car I had in mind. After making the purchase deci I visited the dealer shop to make a final decision. After a friendly explanation, I tried to drive a car I had in mind. After making the purchase decision, all the purchasing procedures were handled quickly. I'm satisfied with both the car and the dealership. More

Very professional and excellent customer service Anthony was very accommodating and Brian was extremely nice. Very quick service and the car was very clean inside and out. Anthony was very accommodating and Brian was extremely nice. Very quick service and the car was very clean inside and out. More

The usual great service Every time I go to Infiniti, they are always so nice and they keep me updated. they check on me and apologize for the wait (if there is on). I feel li Every time I go to Infiniti, they are always so nice and they keep me updated. they check on me and apologize for the wait (if there is on). I feel like they are truly interested in the well. being of my car. More