INFINITI of Norwood

Good service The guys in the service Dept were very professional and customer focused. When I came to pick up the car Jeff immediately approached me and started a The guys in the service Dept were very professional and customer focused. When I came to pick up the car Jeff immediately approached me and started a conversation. More

Routine Service I stopped in to get routine service for my vehicle. They took me right away and were quite fast in getting done. No problems at all. I stopped in to get routine service for my vehicle. They took me right away and were quite fast in getting done. No problems at all. More

Car was repaired Service dept stated my car would take about an hour to fix. I was suprised to see that they were on time as most car places greatly underestimate this Service dept stated my car would take about an hour to fix. I was suprised to see that they were on time as most car places greatly underestimate this. More

always very good experience in Infinity Norwood It is easy to setup appointment, pleasant and convenient facility, not waiting too much, car was ready as promised, car washed , vacuumed inside, ever It is easy to setup appointment, pleasant and convenient facility, not waiting too much, car was ready as promised, car washed , vacuumed inside, everything was done what I requested. More

Excellent service Very nice. I did a walk-in and just showed up. They took my car instantly for service. Got tire rotation and oil change done. They detected a transmis Very nice. I did a walk-in and just showed up. They took my car instantly for service. Got tire rotation and oil change done. They detected a transmission valve leak which they repaired immediately. Thanks for excellent and timely service! More

Great experience Very friendly and do great work. I will recommend Infiniti of Norwood to anyone looking for a great car with excellent service options. Service staff Very friendly and do great work. I will recommend Infiniti of Norwood to anyone looking for a great car with excellent service options. Service staff is honest and upfront and will be going back for years to come. More

After the sale they disappeared!! This is the most bipolar dealership I have ever done business with. The first 75% of the total experience (before signing a contract) was the best. No This is the most bipolar dealership I have ever done business with. The first 75% of the total experience (before signing a contract) was the best. No pressure--excellent attitude. The switch flipped the moment we were done with the paperwork. We test drove 3 cars, all QX60s and all with similar miles and features. 2 of the 3 had legitimate mechanical issues. Easily repairable but I didn't want to have to deal with it. The 3rd, the one we ended up purchasing, had an issue with a loose glove compartment latch. I mentioned this to Harshene and he said he would have a tech look at it. We are from NH so it wasn't possible for us to leave with the car that day. We set up delivery for Monday. We were to go to the DMV and get a temp plate. We would drive down to get the car that evening. A runner would meet us up in NH later in the week to get the vehicle registered. We had to pay a $250 fee for this, which we did. I communicated with Harshene throughout the day to update him on our ETA. The last thing I wanted to have to do was wait a long time for the vehicle once we arrived. Of course we ended up having to wait almost an hour after we arrived as the car had not gone through detail yet. Extremely annoying!! The car was brought around and I immediately noticed several stone chips on the hood and a ding on the drivers-side door. I brought this concern up to Harshene and his response was that it's used and they are easily fixed with touch-up. It was now almost 90 minutes after we had arrived. I did not want to have to drive all the way back down there. The stone chips were most likely there the whole time but we test drove the car on an intermittently rainy day so they didn't jump out at me. He said they would fix it if we couldn't deal with it after a few days. The glove compartment was never touched--the latch made a noise on every bump. Additionally, they were going to Fed Ex the title for me to go to the town hall and register the vehicle. I had no problem doing this but I had already paid $250 for a runner to meet me at the town hall so I asked when I would receive a refund. He told me to email a copy of the completed registration and they would send a check out. I followed my wife Home and about 15 minutes after we left she called to tell me that the car needed gas. So we bought a $40,000 car, it was delivered with stone chips that probably could have been professionally repaired for less than $200, and they didn't top off the gas. I reached out to the Sales Dept the next day to let them know I wasn't satisfied with the stone chips or the empty gas tank and they said to bring the car back and they would take care of the stone chips and fill up the gas tank. After a few attempts to get it scheduled the issue was escalated (not on purpose--a manager named Adam was monitoring emails and saw mine over the 4th of July week.) He explained that the schedule over the holiday was split and they dropped the ball on following up. Ok. I can buy that. He offered to send me some touch up paint and the $250.00 they owed me plus they would reimburse me for a tank of gas. This was on July 9th. On July 13th I checked back in with him and he said it was sent out on the 12th. I'm not sure what service was used to send it but it has been 5 days and I haven't received anything from Norwood Infiniti. This is the first "luxury" car I have purchased and I have to say that the Albrecht Motor Group misses the mark completely. It's the weirdest thing ever. I have purchased cars from other dealerships and none fell apart like this one. More

Total satisfaction This is the best place to get your car service. I am being having services at Infiniti of Norwood for 5 years now. To be honest this place is getting This is the best place to get your car service. I am being having services at Infiniti of Norwood for 5 years now. To be honest this place is getting better and better everyday. I like the guys!! they are professional and respectful. I will not go somewhere else. Mispa More

Excellent service Very good experience buying a used vehicle. Jon had excellent knowledge of the vehicle and its features and came with us for the test drive to explain Very good experience buying a used vehicle. Jon had excellent knowledge of the vehicle and its features and came with us for the test drive to explain it all. Price negotiations are always tricky, but we had a good experience. They were upfront and honest. Finance manager Mike was very professional in dealing with us. When my wife went a couple of days later to transfer the title from our trade-in, Jon and Mike went out of their way to help her. We will be going back for services and hope to see them both then. More