INFINITI of Norwood

My Infiniti experience. Hadn't planned on buying an Infiniti. But when I left knowing I had just purchased one, I knew it was the right choice. All thanks to these guys. So i Hadn't planned on buying an Infiniti. But when I left knowing I had just purchased one, I knew it was the right choice. All thanks to these guys. So informative & patient! They made me feel better about making such a big purchase(suv). Everyone we met here were a pleasure. Will most definitely refer family & friends here. I took forever with my decision to purchase an Infiniti but they never once made me feel like I wasn't welcomed or that I was just wasting their time. Everyone took care of you. From sales person, to finance, to service. & even the receptionist. I walked out of there with what felt like a deal of a lifetime too! Thanks! Will definitely make future purchases here! More

Great service and friendly . The staff is very helpful, explaining everything in detail. You never feel like you are getting taken. Recommend Infiniti of N service and friendly . The staff is very helpful, explaining everything in detail. You never feel like you are getting taken. Recommend Infiniti of Norwood to everyone . More

Love the servise Very professional I love it very friendly I love the service I don’t need to eat so long very good service I can drink coffe etc Very professional I love it very friendly I love the service I don’t need to eat so long very good service I can drink coffe etc More

This time the service was excellent I had a very good experience this time. I say "this time" because I've had some issues in the past - but this time, under the supervision of Brandon D I had a very good experience this time. I say "this time" because I've had some issues in the past - but this time, under the supervision of Brandon Dailey things went perfectly. He listened carefully to my concerns about the car, explained in detail what needed fixing, and was happy to show me what the technicians had accomplished. My son pointed out that on a previous visit, retaining clips were not replaced and several were missing. Although I believe the people working on my car should have noticed this, Brandon called someone over immediately and had the clips replaced. My car is running beautifully now! Thank you, Brandon. More

Looking at the Bigger Picture I brought my car in for an oil change, a quick overview/ check and a slow leak in one tire. I was told the tire sensor would have to be replaced at a I brought my car in for an oil change, a quick overview/ check and a slow leak in one tire. I was told the tire sensor would have to be replaced at a cost of $250. I thought it was very shortsighted to give such an outrageous estimate to a customer with a car approaching 100k miles — and someone in all likelihood preparing to buy a new vehicle in the next 6-12 months. Such an outrageous cost for a minor item is a real disincentive for someone who otherwise would seriously think of getting another Infiniti. In such instances, the dealership should look at the bigger picture — perhaps providing a significant price reduction to encourage a customer who has a car that presumably will be replaced in a reasonable time going forward. This suggests there is no “big picture” culture of customer service here. Perhaps they should look less at their service area as its own profit center, and more as a critical component in an overall “repeat customer” culture. Following my protest, the service manager did provide a significant discount on that service but I would feel much better about the dealership — and Infiniti overall — had it done so without my protest. Customer care must be the paramount goal for car dealers these days. More

Excellent service done in a timely manner. I had received a recall letter. The dealership quickly replaced the part for me. The appointment lasted almost two hours. My car was returned toe wash I had received a recall letter. The dealership quickly replaced the part for me. The appointment lasted almost two hours. My car was returned toe washed and vaccumed. More

Service I had a great experience with the whole team, which is very professional and courteous. The quote price is accurate. The loaner is brand new, which I had a great experience with the whole team, which is very professional and courteous. The quote price is accurate. The loaner is brand new, which is a plus. More

Top Notch Service! Super fast and friendly service. Brandon even noticed a rattle that I didn’t...and fixed it! He kept me updated on issues he found and any associate Super fast and friendly service. Brandon even noticed a rattle that I didn’t...and fixed it! He kept me updated on issues he found and any associated costs there may be. I will surely feel confident in the competence of the infiniti staff the next time around. More