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INFINITI of Norwood
Norwood, MA
680 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 680 reviews
September 24, 2018
Great and quick service The service was great. Very friendly and professional staff. My car got ready before scheduled time. The car was in clean shape inside and outside. The service was great. Very friendly and professional staff. My car got ready before scheduled time. The car was in clean shape inside and outside. Thanks More
by Nasserk
Verified CustomerEmployees Worked With
Danielle Werman
September 24, 2018
Service and light repair Amazing service super fast! Brandon was extremely helpful made our experience very easy thank you for your hard work and for being so kind. Loaner wa Amazing service super fast! Brandon was extremely helpful made our experience very easy thank you for your hard work and for being so kind. Loaner was super clean! More
by DANYGALDA
Employees Worked With
Michael Sweeney, Danielle Werman, Brandon Dailey
September 24, 2018
Ridiculous I dropped my car off because my rear air-conditioner fan was locked in the max ON position. Took almost 10 days to diagnose, fix, and get back? I dropped my car off because my rear air-conditioner fan was locked in the max ON position. Took almost 10 days to diagnose, fix, and get back? Poor communication all around and even poorer service when I pulled in to pick it up. Stood there for 8 min w service people clear in view AND walking by. Not one person asked, "are you being helped?" Finally I had to stop someone waking by More
by MOT2
Employees Worked With
Fernando Diaz, Anthony Chirico
September 24, 2018
Great experience Greatt customer services, very friendly and fast services Fernando was great and attentive keep us informed of the time and told us about services th Greatt customer services, very friendly and fast services Fernando was great and attentive keep us informed of the time and told us about services that he car need it to have More
by YOSM3RI809
Employees Worked With
Fernando Diaz
September 24, 2018
Great Service Great service department, very friendly, efficient. I would recommend this dealer to any of my friends. The service manager Nigel is the best always t Great service department, very friendly, efficient. I would recommend this dealer to any of my friends. The service manager Nigel is the best always take care of my vehicles. More
by Ehernandez617
Employees Worked With
Nigel Desilva
September 23, 2018
Excellent Anthony T is awesome, greeted me upon arrival and took care of all of my needs. This is the only Infiniti dealer I let service my car. Anthony T is awesome, greeted me upon arrival and took care of all of my needs. This is the only Infiniti dealer I let service my car. More
by DENIV
Employees Worked With
Anthony Tippett
September 22, 2018
First Impression When I arrived, I wasn’t explained what was offered or the process. Before arriving, I had personally already vacuumed my car. So it could allow them When I arrived, I wasn’t explained what was offered or the process. Before arriving, I had personally already vacuumed my car. So it could allow them to clean more thoroughly if that’s what they did. Honestly, I feel like the car was not wash and water was just added. The car was returned with oil dripping down from the hood. My car is white so is obvious. The car in general was dirty. They were still stains in dirty marks and the tires were dirty . And honestly the tech got my car dirty then how I returned it. Put marks all on the driver entrance and I had just touched my car myself to give them more time to work on car. I went for an oil change that was going to be $90 and then was charged 113 because of “taxes”. I rather drive to Danvers, the dealership I got my car from. And it’s more welcoming and they make you feel that you walked into a luxury dealership. I personally feel that I was charged for all the inspections that the tech decided to do that I specifically said not to do. I sold the requested and oil change and he went about and did more. So I will not be returning More
by NOVA.STEPHANIE00
Employees Worked With
I do not remember the techs name , Anthony Chirico
September 22, 2018
great 1st visit professional prompt service nice waiting area clean very clean easy to get to. phone call and scheduling made it super easy enjoyed the early time sl professional prompt service nice waiting area clean very clean easy to get to. phone call and scheduling made it super easy enjoyed the early time slo More
by SUE17
Employees Worked With
Fernando Diaz, Anthony Chirico, Brandon Dailey
September 21, 2018
45,000 checkup I had my car in for a checkup and they found several things I was not aware of. They had the parts available and performed the work on the spot. I wa I had my car in for a checkup and they found several things I was not aware of. They had the parts available and performed the work on the spot. I was given a car to use as the work was performed My first service appointment with this dealership and could not be more pleased More
by Sandi
Employees Worked With
Fernando Diaz
September 20, 2018
Fantastic and thorough I went for an issue with my air conditioning and they were very responsive and knowledgeable about the issue. The work was done in a timely manner. I went for an issue with my air conditioning and they were very responsive and knowledgeable about the issue. The work was done in a timely manner. More
by NBEACH777
Employees Worked With
Nigel Desilva
