INFINITI of Norwood

no complaintsmet by a polite nice person who took care of us Couldn't have been treated better. Asked about turning in my leased Infinity . Got both satisfactory work done and answers to my leasing questions. Couldn't have been treated better. Asked about turning in my leased Infinity . Got both satisfactory work done and answers to my leasing questions. Got my car back, all washed and possibly detailed-it looked that good. More

Excellent Service I came in needing an oil change and filter replacement as well as having a bubble in one tire wall. My expectations were far exceeded by the excellent I came in needing an oil change and filter replacement as well as having a bubble in one tire wall. My expectations were far exceeded by the excellent quick service and fair pricing. More

Service visit first time, Infiniti Q50 5500 miles, purchase vehicle new. First time in for service, Nigel was excellent and answered all my questions. Service was excellent and Infiniti Q50 5500 miles, purchase vehicle new. First time in for service, Nigel was excellent and answered all my questions. Service was excellent and fast More

Friendly Service Anthony was friendly and kept me updated on when I could expect the car to be done. The waiting area was very comfy. Thanks s Anthony was friendly and kept me updated on when I could expect the car to be done. The waiting area was very comfy. Thanks s More

Very professional very Pleasant Well I come in I am greeted right Way they said they will take care of it right away there is a waiting room and they were TV and refreshments help Well I come in I am greeted right Way they said they will take care of it right away there is a waiting room and they were TV and refreshments help yourself or get right back to you More

Best Service Ever! I’ve owned Infiniti’s for 18 years now. The cars are great but the real reason behind my purchases is the service department. Nigel, the service manag I’ve owned Infiniti’s for 18 years now. The cars are great but the real reason behind my purchases is the service department. Nigel, the service manager has transformed the service department from good to great! One of my cars has been out of warranty for 5 years now but I continue to service it at the dealer because I know that no other place can provide the same service. More

smooth and pressure free my wife and I had a great experience at infiniti of Norwood. Vitor, Adam and Michael were professional, knowledgeable and most importantly to me, we w my wife and I had a great experience at infiniti of Norwood. Vitor, Adam and Michael were professional, knowledgeable and most importantly to me, we were assisted in purchasing a vehicle, we were not SOLD one thank you More

Q50S brakes Another great experience. Clear explanation of the work being done. An issue arose during the work being done to my vehicle and they were great about Another great experience. Clear explanation of the work being done. An issue arose during the work being done to my vehicle and they were great about communicating the process and had a loaner vehicle ready for me if the work took longer than expected. More

A frustrating start with a great finish! Following unreturned phone calls and inability to talk to service department due to nobody answering and leaving unreturned voicemails, I finally spo Following unreturned phone calls and inability to talk to service department due to nobody answering and leaving unreturned voicemails, I finally spoke with another department who helped to schedule me for a “service engine soon” light that had came on following an incident with my fuel reading. Following bringing my vehicle in, i had an appointment for 1:30 to have a diagnostics test run and come 4:00 still no response. I went back to the dealership to find out what had been the outcome and my car was being pulled out of the bay. Due to having read codes from the cars fuel system but not showing any active codes once cleared, I was quite relieved as this issue could have ranged from the $160.00 diagnostics test to a $2,000 fuel system issue. As I went to pay, I was even more impressed and reminded why it is that I got an Infiniti, why I service my vehicles with them, and why I will only ever visit that service station. I was not even charged the diagnostics fee due to their being nothing done but clearing of the code and taking the vehicle for a drive to ensure the code did not re-indicate. It was truly such a nice thing to be able to walk in and walk out without having paid anything due to the honest and loyal Infiniti way! I am so thankful for their honesty as well hard work that they continue to perform! You guys rock and I will be sure to tell EVERYONE that Anthony Chirico is an honest and great service member to come to if and when they need work completed on their vehicles! More

Terrific experience Adam and Michael were terrific to work with as I tried to decide on my new lease. They were knowledgeable about the options and helped me weigh pros a Adam and Michael were terrific to work with as I tried to decide on my new lease. They were knowledgeable about the options and helped me weigh pros and cons of both. I never felt pressured or rushed. They worked around our schedules and made the process very easy. More