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INFINITI of Northern Kentucky

Fort Wright, KY

4.8
351 Reviews

1945 Dixie Hwy

Fort Wright, KY

41011

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351 Reviews of INFINITI of Northern Kentucky

July 19, 2021

Great experience. Service was fast and everything was done at a satisfactory level. Lounge are was nice and the coffee was great as well. Excellent. More

by Stephen23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wilson, Daryle Morris
July 15, 2021

The staff are always friendly, efficient and timely. They are very knowledgeable and inform customers of every detail and seem to work hard to explain everything. More

by CHRYSTAL_OSBORNE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
July 12, 2021

Overall a very good experience. Lesile Sauls from Sales was great. I found exactly the Jeep I was looking for at Infiniti. Professional friendly service. More

by MARY.PFEFFER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Head, Leslie Sauls
July 12, 2021

Service was excellent. Brian Class went out of his way to provide a professional experience with the repair and communication. He also provided a loaner vehicle to accommodate us while our vehicle was in More

by KING4ROCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Class, Mike Wilson
July 05, 2021

Professional nice good conversation fast service wasn’t Professional nice good conversation fast service wasn’t there long More

by ROBDOYLE664
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
July 01, 2021

We did the credit application online so when we arrived at the dealership everything was ready to go and all we had to do was sign the paperwork. It was fast and easy. More

by MICHELLE.BAUER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jorge, Casey Head, Mike Wilson, Marcus Powell, Andrew Jones
June 29, 2021

I advised Service Advisor re Synthetic Oil Change Special $69.95 (now is $59.95) plus tire rotation but was given bill for $158.07 See below Thank you for taking care of this issue. You are certainl More

by GNORDMEYER2039
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wilson, Marcus Powell, Daryle Morris
Jul 27, 2021 -

INFINITI of Northern Kentucky responded

Thank you for taking the time to bring this to our attention. As we spoke on the phone this has been rectified and reimbursement was sent for difference. Oil Change at 59.95 and tire rotation performed at 29.95. The op code in the computer has also been corrected so this does not happen going forward. Thank you and have a great day . Daryle - Service Manager

June 29, 2021

Car was nice and in good shape. Staff was friendly, not too pushy, and gave a fair price. More

by BRMERK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Head, Sam cottongim
June 28, 2021

Impressive customer service! Extremely Happy and I’ll be telling others! More

by DRROBERTHERBST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
June 23, 2021

Everything was ok just took about 1 hour and 45 minutes because didn’t have the correct oil More

by CARLH1971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
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