INFINITI of Nashua - Service Center

Always well taken care of! I am always treated respectfully, promptly and well. I love the new facility and Dennis always takes the time to answer my questions. Thank yo I am always treated respectfully, promptly and well. I love the new facility and Dennis always takes the time to answer my questions. Thank you. More

One of a kind The customer service I received from the service department was like no other. Victor kept me informed on the status of my vehicle, how long it would The customer service I received from the service department was like no other. Victor kept me informed on the status of my vehicle, how long it would take to finish the work and costs. We had t vehicle back in no time and the issue was addressed. I highly recommend Infiniti of Nashua. The staff is attentive and professional. More

Tired of Waiting and Poor Service We Bought our QX30 18 months ago and my wife was ecstatic about the purchase. She absolutely loves the car. Now 18 months later, she still loves the c We Bought our QX30 18 months ago and my wife was ecstatic about the purchase. She absolutely loves the car. Now 18 months later, she still loves the car but to try and get quality service, well let's just say it's been a Nightmare and I would prefer a Root Canal over having to go there. Our experience: 1. September 2017....we have the movers at our place to move into a new house. Get a flat tire, call Roadside assistance to come and Help. After waiting an hour and a half. They call and say they are really busy and it's going to take longer. I said never mind. I get the tire filled and Drive to Infiniti. This is my very first visit for Service. They tell me they are busy, I ask for a loaner for which the Sales department promised me when I bought the car. No loaner, you will have to wait. Furious, I wait 2 1/2 hours and I can't get to our new home to watch the move! Total Frustration. They repair the tire and I drive away only to have to go back because they did not check all the tire pressures and the TPMS light was still on and not reset. 2. We bring our car in for an Air Bag recall. Get the car back and the steering wheel is crooked, they lane departure system is not working. Bring it back, they keep the car for a few days and day it's all fixed. Lane departure still not working properly and the steering wheel is better, but still not straight. 3. 6 weeks ago, the coolant light keeps coming on. My wife brings it to them and they say, that's a quick fix. Give the car back to my wife and guess what, the coolant light comes on again the next day. Make another appointment to get it fixed. After a week they say they had to order a new Reservoir because the sensor was bad. I tell them I want the vehicles diagnostics run because we have also had an issue with the active headlights. Get the car back. My wife gives me the paper work and I notice that when they ran the Diagnostics, there was an issue with the front camera. They never mentioned it and did not fix it. 4. I have called the Service advisor left a message for him to call me. After 1 week , no call so I send an EMail to Diana to explain my disgust with the Service department. No answer back. I send a follow up email to see if she received my first EMail, no answer back. I connected to the Dealership by text and asked for Diana and was told she was not in and that they would tell her that I was trying to contact her. Here it is another week later and no call back. I wonder what it takes for them to contact me. We live in Hooksett so it's not easy to get there. I travel Mon-Fri so it's next to impossible for me to get there. And by the way, I worked in an AutoDealership for 32 years as a Service and Parts Director and would never in a Million years treat customers like this. Not sure if another Infiniti is in our future purchases! More

Superb! My experience always goes well. The staff there are very attentive, patient and respectable. I am pleased and grateful for making the choice of leasin My experience always goes well. The staff there are very attentive, patient and respectable. I am pleased and grateful for making the choice of leasing with an outstanding dealer. More

Honest and highly skilled I brought my high mileage Infiniti in for a vibration and general look over. The staff quickly identified the problem and found a few other areas of c I brought my high mileage Infiniti in for a vibration and general look over. The staff quickly identified the problem and found a few other areas of concern. Everything was laid out to me in an honest assessment of things that could wait versus things I should take care of soon. I was very impressed with all the staff. The facility is beautiful. More

Great service from Victor Pena. Excellent service. Went on the Internet and chatted to schedule my service. Very user-friendly, extremely responsive, immediately set up my appoint Excellent service. Went on the Internet and chatted to schedule my service. Very user-friendly, extremely responsive, immediately set up my appointment for the following day. More

Service Advisor Went Above and Beyond Victor was very helpful in getting the issues with my vehicle repaired. He also helped with an u related issue that he did not need to do. Victor was very helpful in getting the issues with my vehicle repaired. He also helped with an u related issue that he did not need to do. More

Great experience Just a very easy experience. Victor explained to me were the gas leak was how it was repaired,they showed maybe the hole in the gas line. Just a very easy experience. Victor explained to me were the gas leak was how it was repaired,they showed maybe the hole in the gas line. More

Qx60 certified new purchase Purchased a certified used 2015 qx60. Picked it up at night, next morning noticed 2 dents and a paint chip in door. Called my salesman and arranged fo Purchased a certified used 2015 qx60. Picked it up at night, next morning noticed 2 dents and a paint chip in door. Called my salesman and arranged for repair, aside from those repairs there were other small issues, blown bulbs in headlights (both sides), stain above visor, and a broken driver side visor. All was fixed except paint chip. Had to play phone tag with several departments to find out why paint chip was not fixed. Had to arrange yet another time to have car serviced again. Was not too pleased with how this was dealt with until Victor from service department got involved. He got the job done, looks great. Got back to us as expected and was personable throughout. Thank you Victor! Very much appreciated. It was just unfortunate we had to go through any of this with a “certified used” purchase. Also, just received our owners manual three weeks later, as one did not come with vehicle as expected. More

Amazing service experience From the moment we pulled into the facility we were treated with respect and kindness. You got the impression from the start that Victor and the enti From the moment we pulled into the facility we were treated with respect and kindness. You got the impression from the start that Victor and the entire staff at Infiniti were there to give you the best experience possible. Victor communicated with us throughout the entire process. Victor acted as our advocate to help us ensure we received as much warranty coverage as possible. I trust Victor explicitly and would send everyone I know to Infinity because of Victor. More