789 Reviews of INFINITI of Nashua - Service Center
The easiest service experience ever! Couldn’t be happier with the service in recieved on my g37x. Victor is always great with keeping me in the loop while my car is being serviced. The ne Couldn’t be happier with the service in recieved on my g37x. Victor is always great with keeping me in the loop while my car is being serviced. The new facility has so much to offer and it feels like a drive thru experience! Thanks again everyone for the excellent customer service! I wouldn’t bring my car anywhere else. More
Price was significantly different than quote. After finding out my car was going to need a new power steering rack during a service appointment I was appalled at the price. I said that I would hav After finding out my car was going to need a new power steering rack during a service appointment I was appalled at the price. I said that I would have the work done at any one of number of reputable repair shops in the area instead. They were willing to work with me on the price and we agreed on a price. When I picked up my car the next day I was given a bill higher than I was quoted for the services the previous day. When I was so surprised the guy said no the price I gave you yesterday was for just the steering rack but we also did x,y and z. After asking for a detailed quote from the day before I was only offered the one at the original which is what I was told was the out the door price, but apparently only for the steering rack. The dealership did work with me on the price and came down to about 200 over the previous days price. I was asked if that made things better and I told him we were closer but it is still over what I was expecting so no. This was blamed on a “miss communication.” In what industry is it acceptable to only give a quote for a portion of the work being done? More
State Inspection and alignment Drive in accommodations for service is a plus, and as always service was performed in a timely manner and completed correctly. Far superior to any de Drive in accommodations for service is a plus, and as always service was performed in a timely manner and completed correctly. Far superior to any dealership that I have dealt with. Thank you More
Easy to work with Dennis didn't keep me waiting too long, express service for an oil change came in under an hour. Used a coupon for the oil change, but it was still Dennis didn't keep me waiting too long, express service for an oil change came in under an hour. Used a coupon for the oil change, but it was still a tad high I felt for just an oil change. More
Exceeding the standard They always exeed the above average communication & want only the best for you, family and car preventive maintenance. You can provide the best snacks They always exeed the above average communication & want only the best for you, family and car preventive maintenance. You can provide the best snacks & beverage station at a dealership, but have awful service. Food is not the reason for me, it’s how I’ve been treated before and they maintain the high expectation of service for keeping your car on the road. More
Great Service Everything was great. I enjoy coming there. I have built rapport and a person relationship with Keith. I look forward to returning. I always recommend Everything was great. I enjoy coming there. I have built rapport and a person relationship with Keith. I look forward to returning. I always recommend this dealership to friends and colleagues. More
70,000 Mile Service As always, my experience with the team at Infiniti of Nashua was positive, welcoming, and timely! I am very happy with the work that was completed on As always, my experience with the team at Infiniti of Nashua was positive, welcoming, and timely! I am very happy with the work that was completed on my car, it was done promptly with no issues, and the car is running well! More
Best service ever Best service ever .Dennis was very helpful with my wife car.,explaining everything. About tires, oil,tire wearing, and when the next oil change very Best service ever .Dennis was very helpful with my wife car.,explaining everything. About tires, oil,tire wearing, and when the next oil change very helpful.... More
Professional, timely, accurate and TRUSTWORTHY Infiniti of Nashua removes all of the stigma associated with car dealership maintenance and repair. They professionally complete each required task, Infiniti of Nashua removes all of the stigma associated with car dealership maintenance and repair. They professionally complete each required task, discuss optional services and NEVER try to over sell you into a task not required or desired. They "own" the job. By this I mean there is never a question when a repair does not appear to solve the problem... they will make it right, without the nickel-diming of "covered"/"not covered". You leave feeling they are professional enough to know what the outcome should be, and will ensure the service meets that objective. They are personable and committed to ensuring satisfaction. Follow-up is immediate. Questions are answered. Results are positive. Being dissatisfied with some elements of design and early failure, this service department is THE reason I am considering another Infiniti when it comes time to replace my current vehicle. More
Very positive Always a pleasure dealing with Victor - he’s very friendly and does a good job of explaining what’s happening and any specials that may apply. Always a pleasure dealing with Victor - he’s very friendly and does a good job of explaining what’s happening and any specials that may apply. More