INFINITI of Nashua

I bought my suv from them an I bring my suv for service. They are truly a five star service. They always alert to my every need. Never had to bring my suv back after service. They are truly a five star service. They always alert to my every need. Never had to bring my suv back after service. More

Very professional and friendly service. Easy write up and acceptance of my issue, good acceptable suggestion about the repair. Also very flexible as far as completion of the service - I am a happy customer. acceptance of my issue, good acceptable suggestion about the repair. Also very flexible as far as completion of the service - I am a happy customer. More

Honestly impressed with how quick the service was along with Great customer service! Everyone was friendly and I definitely will recommend this dealership to people! Thanks Again! with Great customer service! Everyone was friendly and I definitely will recommend this dealership to people! Thanks Again! More

Don't buy their extended policy I paid for the Ultimate Platinum Protection Plan for five years or 60 months. The financial manager at the time assured my wife and I that we would re I paid for the Ultimate Platinum Protection Plan for five years or 60 months. The financial manager at the time assured my wife and I that we would receive a refund for the prorated duration at the time I decided to turn in the lease or I would be able to keep the vehicle and the policy for the full five years. My lease was for 39 months and I decided to return my vehicle. That financial manager does not appear to be working at Infiniti of Nashua anymore, but the new financial manager initially told me he would help me get my refund once I turned in my vehicle. After I turned in my vehicle, he said he could no longer help me because I had used the policy a little over a year ago. He claimed that the claim deduction for the policy was more than my prorated amount, so they refuse to refund me; however, the previous financial manager had assured my wife and I at time of sale that we would be prorated based on the 21 months that we would no longer have the plan after we turned in the vehicle. He never stipulated to my wife and I if we used the policy, then we would not get a refund. If we had known that, then we would never have purchased the policy. Also, we could have purchased the policy for only 3 years, instead of 5. Three years would have been cheaper, and you could use the policy without losing the difference afterward. I had selected 5 years because the financial manager at the time had told me I would get a refund for the difference in duration if I turned it in or I could decide at the time the lease ended to keep the vehicle and the policy for the full five years. More

My new QX50 purchasing experience was awesome!! I truly enjoyed purchasing my new QX50 Infiniti from Brendon McGuire. He was extremely professional, courteous, patient, and knowledgeable! He did a g I truly enjoyed purchasing my new QX50 Infiniti from Brendon McGuire. He was extremely professional, courteous, patient, and knowledgeable! He did a great job securing for me everything I wanted in my new 39 month lease. He is extremely helpful and took the necessary time to explain and to answer all of my questions. I even had my friend from South Hadley, MA drive 2 hours to buy her new vehicle from Brendon-as he really is an honest and exceptional salesman. I also enjoyed working with Mike-in the Finance Dept.-as he also was very quite helpful and knowledgeable Cara Couture was also great!!. I would absolutely recommend Infiniti of Nashua to anyone looking to purchase a new Infiniti. Carol Catalano More

Excellent overall experience with the service department. Dennis was great to work with. Very courteous and professional. Wait was a little longer than expected. But there is a nice lobby where I was able Dennis was great to work with. Very courteous and professional. Wait was a little longer than expected. But there is a nice lobby where I was able to get some work done. More

Great Service Experience..... Again ! We have been customers of IoN for several years. Since our new purchase, we have returned time and again for service appointments and continue to be We have been customers of IoN for several years. Since our new purchase, we have returned time and again for service appointments and continue to be pleased with how we are treated by the service team, and particularly Dennis Matteau. Thank you Again ! :) More

Hard to get a hold of I need to return my car as my lease expires next month and I've already purchase a car from another dealer. The General Manager Dave Gerardi won't tak I need to return my car as my lease expires next month and I've already purchase a car from another dealer. The General Manager Dave Gerardi won't take my phone call and won't respond to my messages. The lease on this car expires in two weeks and this dealer won't reach back to me. More

Excellent overall experience with the Service dept. The teamwork was evident amongst employees and they were professional and efficient. Communication on the status of my car was timely. teamwork was evident amongst employees and they were professional and efficient. Communication on the status of my car was timely. More

Kristin has been a great help with all my service needs. She was flexible with what I needed and the times that worked. She did a great job matching tires with my budget. She was flexible with what I needed and the times that worked. She did a great job matching tires with my budget. More