INFINITI of Nashua

I lease cars every 3 years or so, and I had 6 months to look around before my Lexus GS lease matured in 2006. I drove every contender in the Luxo-Sport sedan class: Audi, BMW, Lexus, Mercedes, and final look around before my Lexus GS lease matured in 2006. I drove every contender in the Luxo-Sport sedan class: Audi, BMW, Lexus, Mercedes, and finally the Infiniti M, which had just been introduced. My Inifiti of Nashua salesman, Sean Nicholson, was the first salesman I'd encountered who really knew both his own product and those of the competitors. He had all the facts at his fingertips, and he had pointers to all the objective comparative reviews by the auto mags (Road and Track, Car and Driver, etc.). It didn't escape my attention that Sean was interested in and knew something about good wine (a passion of mine). How often do you find that kind of cultural sophistication while shopping for cars? I later discovered that Inifiniti is one of the sponsors of the Boston Wine Expo - surprise! Sean and I went for a couple test drives in the M35x - once on treacherous country roads the day after a blizzard. He clearly knew the vehicle's capabilities, which were most impressive. I still had a couple months left on my Lexus lease, so I drove all the cars again, but this time, I asked Sean to let me drive the M45 Sport; I wanted to experience the top performance model and wanted to see whether the many control buttons would be distracting during night driving. Sean arranged to let me take the car overnight. SOLD! I never looked back. This is the best vehicle I've ever driven; handling and overall responsiveness really outclass the competition, even the BMW 550i, which costs 13G more. As for service, I had been spoiled by Lexus of Manchester (before they were bought by IRA). The Inifiti service department was even better: thorough, totally professional, but at the same time friendly and conversational, all the service people have great sense of humour. Some of them know and appreciate good wine (like my salesman Sean). However, they do have a strict rule about no imbibing during the business day ;>) To summarize: I have recommended Infiniti of Nashua to all my friends and colleagues as the best dealership in my experience. More

Like one of the other reviewers, I too do a lot of research prior to making a purchase. I also dealt with other Infiniti dealers, and can honestly say that Infiniti of Nashua is head-and-shoulders ab research prior to making a purchase. I also dealt with other Infiniti dealers, and can honestly say that Infiniti of Nashua is head-and-shoulders above the rest. There was no high pressure, nor the usual delay tactics. The team there was respectful of my time, extremely friendly and courteous, and a wealth of information. The salesperson (Sean) even came in to work on his off-day to complete the sales transaction! Although I was initially disappointed with the offer on my trade, I again did some more research, and infiniti ultimately met my revised price AND met my price on the new vehicle. The negotiation was painless, and I believe they were reasonably forthcoming with their price discussions. I was surprised and pleased with the 'reconnection' service - especially given the advanced technology in the vehicle I chose. The reconnection manager (Claire) is very knowledgeable, and was willing to meet at the location of my choosing to provide training on the DVD, Navigation, hard drive, etc. She was willing to spend as much time as was required, and she answered all of my questions - while offering another session if needed. Given the vehicle is new, I cannot comment on the service, but am looking forward to a positive experience there as well, based on some of the other reviews. More

I was generally pleased with my experience with Infiniti of Nashua. I recently bought a used G35 from this dealership, a dealer with whom I have had no experience in the past. Salesman Sean Nicholson wa of Nashua. I recently bought a used G35 from this dealership, a dealer with whom I have had no experience in the past. Salesman Sean Nicholson was very patient with me, even though I wasn't buying one of the new or top-of-the-line models. I really appreciated that. I needed a vehicle right away, but wasn't going to be rushed into a deal. Sean showed very little evidence of using high pressure sales techniques, although he understandably wanted me to buy. He reduced the car’s price a couple thousand dollars almost immediately, illustrating the need to haggle with any car dealer, because there’s a lot of “padding” in that price just for that purpose. We discussed terms, and I made it clear that I wanted to pay less than a certain amount in monthly payments. He plugged the numbers into the computer, and came up with a figure I could live with. The following day, I called back and gave the go-ahead. Sean was very accommodating and friendly, and even gave me his cell phone to call him at home if necessary, and it was, since I decided to buy on the day he was not working. I called in anyway and spoke with the finance manager, who was pleasant, and he approved me, calling back later that afternoon. The following day I went to the dealership and the only fly in the ointment was that the price on the final purchase and sales agreement was about six percent higher than my stated ceiling, but that was a minor annoyance and, in truth, was still within my spending limit. Still, it was unexpected. However, the interest rate, 8.9%, was abominable, and I will be forced to refinance in a year or two. The car was in the shape I expected it to be in, other than the radio, which needs an antenna of some sort because it gets no AM stations and only three local ones (something I didn't notice on the test drive, and Sean didn't volunteer this information.) Overall, I was pleased with the experience I had at this luxury dealership. I will recommend them to others, with the caveat that if the terms are not exactly as promised, they should walk away. But that's true of ANY deal, anywhere. I would definitely consider buying a new vehicle from them in a few years’ time. More

I live in the North Shore of Massachuttes and I travel an hour up to Nashua, NH to purchase my vehicles from Infiniti of Nashua because I feel totally comfortable with them and trust them, which is big when hour up to Nashua, NH to purchase my vehicles from Infiniti of Nashua because I feel totally comfortable with them and trust them, which is big when you purchasing a new vehicle. I have also recommened Infiniti of Nashua to friends, who have now become new customers for the same reasons that I have been a customer. The whole experience of buying a car and having it serviced use to be a pain in the neck. Nashua makes it painless. They know I can't stay and wait all day for my car, so there is no problem getting a loaner vehicle and coming back when it is a good time for me. More

First of all, I buy cars very infrequently (every 7-10 years), so I do tons of research, visit dealerships and take many test drives, discuss experiences with friends and colleagues and then finally, take years), so I do tons of research, visit dealerships and take many test drives, discuss experiences with friends and colleagues and then finally, take the plunge. My experience with Infiniti of Nashua, when all factors were considered was a positive as it gets. Each of my visits there could have been filmed for training purposes. I was afforded the time to ask questions about the differences in models, various options and pricing in a non-pressured, professional environment. I was able to engage the Sales Manager (Ron Poirier) and Sales Consultant (Sean Nicholson) relative to any topic in person or via phone/email virtually 24/7. Their attention to me did not end with the purchase. Post-purchase, I was visited by Infiniti of Nashua's in-house electronics guru, Claire Nicholson, who in one hour, demystifyed the nav system along with the voice-activated functionality. In addition, a follow-up call to Claire relative to a Bluetooth issue was a "snap" for her and an "answered prayer" for me. I understand it's a business but there is no business unless there are customers and in that spirit, Infiniti of Nashua made me feel like I am the most important customer they ever had. More

As a 2-time customer (FX35, G37)of Infiniti of Nashua, I can't say enough about their overall professionalism. Unlike most dealerships, they bring a down-to-earth approach, tons of experise...but zero press can't say enough about their overall professionalism. Unlike most dealerships, they bring a down-to-earth approach, tons of experise...but zero pressure. The staff answered all of my questions (however annoying haha), and you could immediately sense that they were there to help, not to push me into a vehicle. It took me literally 2 days to become a happy customer driving off the lot! The particular vehicle I was interested in, with my laundry list of specific options, was a rare find, and I was a bit skeptical that it could be located in such a short period (I was nearing the end of my former lease). Low and behold, after letting them know what I was looking for, I was called back within hours! Almost too good to be true, Infiniti of Nashua let me know that not only had they gotten their hands on that particular vehicle, but it would ready even earlier than expected! And if you're worried about the drive from Boston..don't be- as a Boston resident, I can assure you it's worth the short trip! I would highly recommend Infiniti of Nashua as my experience was pleasant and hassle-free. More

My last three vehicles have been purchased here and this is, without a doubt, the finest and most professional dealer that I have ever worked with. Sean Nicholson is the sales representative that I dealt w is, without a doubt, the finest and most professional dealer that I have ever worked with. Sean Nicholson is the sales representative that I dealt with on all three vehicles. His extensive knowledge of Infiniti vehicles as well as competitive vehicles is extremely useful. His attention to detail and follow-through have allowed all of my purchases to go smoothly. In addition to the sales, the service department at Infiniti of Nashua is outstanding. I have dealt with Gus Wallace since my first vehicle purchase and he as well as all of the staff are extremely courteous. It's because of Gus and the outstanding service that I drive an hour each way for all of my service needs. I am looking forward to purchasing many more vehicles at Infiniti of Nashua in the years to come. More

- extremely easy buying experience; no hassles, no gimmicks, very straightforward. - competent sales force who are very knowledgeable - friendly and effective service organization As an aside gimmicks, very straightforward. - competent sales force who are very knowledgeable - friendly and effective service organization As an aside, there are a few infiniti dealers closer to me and I continue to prefer to do business @ Infiniti of Nashua. More