INFINITI of Nashua

This is the first car I've purchased in 9 years, so I had plenty of time to think about what my next car would be. I went to several dealerships and test drove many cars over a 10 month period ... Working wi plenty of time to think about what my next car would be. I went to several dealerships and test drove many cars over a 10 month period ... Working with Joe at Infiniti made the process fun and enjoyable. Infiniti is fortunate to have him on staff - He has extensive knowledge of the cars he sells, as well as competitors' models, so he was very informative as we talked about the benefits and drawbacks of cars I was considering. Joe is also patient and guided me through the selection process while giving me the time I needed to make a decision that I will be happy with long term. I also appreciate that he recommended a car that suited my particular needs (G25x) instead of steering me towards more expensive models. I'm very impressed with the level of professionalism and expertise at this dealership and with Joe in particular. He's great to work with and I've already recommended him to other people. More

11/23 Update: Ronnie and Barry made good on their promise to rectify the situation noted below. I had to drive all the way back to Nashua to leave the car for the day, but they did a great job on the detail to rectify the situation noted below. I had to drive all the way back to Nashua to leave the car for the day, but they did a great job on the detailing this time. The interior smelled much better and the few exterior areas that needed a little more attention received the cleaning they needed. They also gave me a loaner for the day so I only lost a few hours of driving time from my day. I will go back to Inifiniti of Nashua the next time I shop for an Infiniti. Ronnie, Barry and Dave were great to deal with and took care of the situation immediately. I can't ask for anything more. 11/19: The folks at Infiniti of Nashua were very nice to work with, not pushy, but also lacking on the customer service/quality of work side of things. Specifically, after test driving a sweet 2009 G37x, I took it a step further to purchase the vehicle even though the Sales Manager had been using the vehicle resulting in a dirty vehicle. The interior smelled of smoke but I was promised it would be good as new after detailing. Went to pick it up Friday and found that the exterior and trunk cleaning was generally okay. The interior was not good at all. Windows weren't even opened to clean them so every one has a ring of smudge and grime when you open them. The interior smelled smoky when I test drove it, and didn't get any better after detailing. A professional detailing shop would absolutely get rid of that odor. Disappointing to say the least given the Infiniti reputation. Now I need to deal with addressing this situation by either driving all the way back to Nashua (over an hour drive/gas/time) or I need to get someone locally to do the job right ($$$). Either way this goes, I'm not too happy about the lack of attention to detail on the detailing. More

I arrived at Infinity of Nashua on Sunday afternoon, November the 6th, 2011. It was going to be my last test drive of a thorough vetting of several high performance luxury sedans. I really did not kno November the 6th, 2011. It was going to be my last test drive of a thorough vetting of several high performance luxury sedans. I really did not know much about Infinity, but enjoyed the commercials on tv and liked the looks of the cars on the road. I really had no intention of buying an Infinity, until Joe Gindi, Sales Consultant explained the benefits of the brand as compared to the other brands I drove, such as BMW 335 x drive, Audi A4, Mercedes 300C and the Subaru Impreza WRX STI. Joe carefully explained that the purchase experience and service experience would be superior to any other brand as well. Joe said that not only did the Infinity G37x possess more performance for the money, but also had more technological features that I enjoy such as navigation, back-up camera, voice command, iPod integration, premium sound and more. After raising my curiosity, Joe brought me out on a vehicle walk around and test drive. I was thoroughly impressed with Joe's knowledge and passion for the brand. After driving the car, I knew I was in trouble. This car absolutely outperformed all the other models mentioned here in performance and comfort. There was now way of talking myself into going back to any of the other cars in the price range ($37,500 to $45,000) that I was in. I was hooked. When Joe and I got back to the dealership, I spoke a bit with Michael Rice, Internet Sales Manager. Mike was great. He assured me that everything Joe said, and everything I felt about this car was real. A few days later, I took deliver of the car. My only dilemma, was which model to buy; was it the 2011 G37x with beautiful wood trim, or was it the G37xS sport model with more aggressive looks and larger wheels and tires? The Sport it was! Geoff Garden, General Sales Manager was very reassuring on delivery day. He had excellent insight on the brand and this particular car. Geoff assured me that the service after the sale would be top notch. Jonathan Kent, Business Manager was very courteous and knowledgeable. Jon helped me chose a service plan that saved me over 40% on the dealer service package. We also chose an extended warranty and wheel and tire warranty as well. When the car was ready to be picked up, Joe Gindi went through all the features again, so that I would have confidence in the utility of the car. Joe's lessons came in handy the first few days of driving the car. I felt like somewhat of an expert already! Almost forgot; I got to meet Andy, the owner of the dealership. He was humble and grateful for my purchase. He treated me with great respect and congratulated me as I was about to drive away with my new purchase. Oh, did I mention the Infinity, Personal Assistant? 24 hours a day there is someone to make travel arrangements, book restaurant reservations or just answer trivia questions for me! I have impressed my friends with calls to the Personal Assistant already. They can not believe there is such a service, and frankly, neither can I! This is an A rate dealership and an A car automobile. I can't wait to bring the car to Infinity of Nashua’s service department for my first service. My guess…it will be a terrific experience too. The sales team at Infinity of Nashua are top notch. They all possess passion, enthusiasm, class and knowledge of the brand and the auto industry. Bravo, Infinity of Nashua, keep up the great work! More

I called Infiniti and spoke to Jeff Rocheleau he was very helpful I told him that I will meet him after work when I get out. He was already off of work and stayed till I arrived. He was very knowledgeable ab helpful I told him that I will meet him after work when I get out. He was already off of work and stayed till I arrived. He was very knowledgeable about the vehicle. Jeff made the test drive very fun and was able to understand what I was looking for and my budget. Jeff did not pressure me to taking out a big loan or buying the car. Ronny Ghannan was also helpful he step in and gave me a great deal. As a single father I was very grateful that they made buying a car so comfortable and easy. They understood my finance and what I could afford. I went with a few friends and they also had a great experience and would buy a car from Infiniti of Nashua. Thank you again. More

Joe was pleasant and fun. He made the test drive of the G37X quite enjoyable. He was knowledgeable on the product he sold and took the time to demonstrate and teach what we needed to know to purchase and l G37X quite enjoyable. He was knowledgeable on the product he sold and took the time to demonstrate and teach what we needed to know to purchase and love the vehicle. More

Joe did not pressure us into buying a car. When I came in to test drive a car in August I told Joe I would not be purchasing the car until October and that I was undecided between an Infinity and Audi. I in to test drive a car in August I told Joe I would not be purchasing the car until October and that I was undecided between an Infinity and Audi. I told Joe I would contact him when I was ready. I did ask Joe to contact me if a red car came on the lot because I wasn't sure what color I wanted. Joe did call to let me know he had a red car on the lot. Joe was very easy going and personable. I liked both the Infinity and the Audi equally but the deciding factor was the overall experience with Infinity! Excellent!!!!!! More

My experience with Infiniti of Nashua was truly exceptional, due mostly to my sales associate Jeff Rocheleau. HE was very informative and truly exceptional. He made the buying experience low stre exceptional, due mostly to my sales associate Jeff Rocheleau. HE was very informative and truly exceptional. He made the buying experience low stress. I would recommend Infiniti of Nashua and highly recommend using Jeff R as a sales associate. More

It was a great experience. Joe was very knowledgeable and friendly. We will recommend this dealership to family and friends and be back for future purchases. and friendly. We will recommend this dealership to family and friends and be back for future purchases. More

Great experience. Top notch dealership and Joe Gindi was extremely knowledgeable and a pleasure to deal with. Everything about the g37x was explained and demonstrated to me. Recommend them highly. extremely knowledgeable and a pleasure to deal with. Everything about the g37x was explained and demonstrated to me. Recommend them highly. More

I found it to be a great experience from the moment I walked through the door. My salesman was very informative about the vehicle. It was a pleasure to deal with Paul Hayden and would highly recommend th walked through the door. My salesman was very informative about the vehicle. It was a pleasure to deal with Paul Hayden and would highly recommend the dealership and Paul to anyone looking to purchase a vehicle. More