INFINITI of Nashua

We found that our salesman, Joe Gindi, was knowledgeable about all Infinity models and features, and provided detailed explanations of each. He was patient, informative and helpful in every way. At no tim about all Infinity models and features, and provided detailed explanations of each. He was patient, informative and helpful in every way. At no time did we feel pressured to purchase, or that we were taking too much of his time. We honestly believe that Joe will be available to answer any questions we have about the car we bought from him, as we try and figure out how to use all of the features and options. I would not only recommend Nashua Infinity to friends, but also Joe specifically More

My first experience was with Mark from Internet sales as I inquired via overstock.com on a fair EX 35 price. He was excellent in providing prices on inventory that he felt I would be interested in, which he I inquired via overstock.com on a fair EX 35 price. He was excellent in providing prices on inventory that he felt I would be interested in, which he intrigued me with the Journey AWD instead of the basic model. He got me in touch with David when I went to the dealership to test drive and look at the cars. I had a very good experience dealing with David Smith in coming to a price for the new EX 35 Journey AWD. He showed me all the bells and whistles and took the time to make sure I felt comfortable with the vehicle. Ronnie dealt with me to finalize my trade in price , which was more haggling than I had anticipated, but we settled on a fair price. I was deeply disappointed in the next day, as we had a 7:15pm appt to sign papers and p/u the car. We waited 2 hours to finally get into Geoff's office to finalize the deal. I felt this was rude and disrespectful to a new Infinity customer. There was an apology, but then more haggling over the price of extended warrantee. I was disappointed that this continued. Either include it in the price, or have a reasonable set rate.... Enough with the need for haggling down from REDICULOUS prices! Other friends who bought high end cars had maintenance covered for free for 4-5 years, Infinity should think about that. It was too bad that our experience ended on a long exhausting evening due to the business manager's poor signing schedule. We had family waiting to see the new car, but because we were so late coming home, they went home without seeing it! It was after 10 pm! I would have loved to show the car off! Thank you to Dave for the sale of my beautiful car. MaryJane More

I walked onto the Infiniti lot to "look" at possibilities. Dave came out with a friendly "hi" and some small talk. (I am so used to car salesmen breathing down my neck; it was refreshing to hav possibilities. Dave came out with a friendly "hi" and some small talk. (I am so used to car salesmen breathing down my neck; it was refreshing to have someone just give a hello and be there in the event I had any questions.) I originally was interested in the EX35; sadly it was sold. But Dave (in his wisdom) pointed me in the direction of a G35xS. Needless to say, it piqued my interest. Because it was the end of the month, Dave had an appointment to make a delivery, so I was "handed-off" to Hugh. Hugh was just as friendly and informative as Dave. There was absolutely no pressure, no "BS". We drove the car around; he answered my questions and when we returned, promptly started paperwork as I fell in love with this car. I was under a time constraint and was told to come back when it was convenient for me and anyone of them would assist me. In the end, I worked with Ronnie and he too, was friendly and helpful. All in all, I had a very positive experience with Infiniti of Nashua. I will update my review after picking up my car! More

I came to Infiniti of Nashua looking for a "newer" car. I was looking to trade a SUV that I still owed a considerable amount of money on. The previous dealership I had used had helped to creat "newer" car. I was looking to trade a SUV that I still owed a considerable amount of money on. The previous dealership I had used had helped to create a situation that was not fixable, at least that is what I thought. On top of that, we are going through a major illness and our stress levels were already at an alltime high. Unfortunately even though the timing couldn't be worse, we needed to find a "newer" car because the expenses we were incurring for gas were becoming problematic. I contacted Mark Pournaras and set up an appointment. He introduced me to Mike Pepper. The minute I met Mike, I could see I had a salesperson that truly cared. He was not concerned with making a sale but with what had happened to us previously and about what we were going through. He was amazing. I have never been so impressed with a salesman. He was not pushy or persistant. He let me lead and tell him what we wanted. Along the way, we ran into several obstacles, but each and every time, Mike was determined to make our deal work. He made a difficult and nearly impossible situation much easier just by being a human being and not a salesman. I felt like I was talking to someone I had known for years! As Mike worked with Ronnie Ghannem, Geoff Garden and Mark, it became apparent that they were trying to do whatever they could to help us attain our new vehicle. Not with words but with actions! They went above and beyond our expectations. I have been to many dealerships in the past. I will not go to another one again. Thank you Mike! You and the other staff memebers we had the pleasure of doing business with were amazing. Ronnie, Mark and Geoff thank you as well! More

Matt Burroughs was an excellent salesman. He helped us with every detail to make our decision and was an expert in the various features and performance issues. He was always professional, friendly and li with every detail to make our decision and was an expert in the various features and performance issues. He was always professional, friendly and likable, making our decision to switch to Infinity even easier. He had a knack for keeping every question positive in nature and treated us like we were the experts, making sure that whatever we liked was supported with information and everything we thought we did not like was explained to our satisfaction leading us to turn the question into a positive experience. Also, I would like to note that the Finance rep, Geoff Garden was also wonderful to work with and extended every courtesy to to us. Very nice buying experience overall. More

My 3 visits to Infiniti of Nashua to obtain information and finally to purchase a new vehicle were among the best dealer experiences I have had in 45 years of car ownership. I enjoyed working with Hugh McQ and finally to purchase a new vehicle were among the best dealer experiences I have had in 45 years of car ownership. I enjoyed working with Hugh McQueen. He is pleasant to deal with, very informed of the details of the products he sells and willing to take the time More

After browsing for a new car at several dealership and then seeing the commercial for the new 2013 Infiniti JX35, we decided to stop in at Infiniti of Nashua. Geoff Garden let us know when the JX would b then seeing the commercial for the new 2013 Infiniti JX35, we decided to stop in at Infiniti of Nashua. Geoff Garden let us know when the JX would be in and available for a test drive. He was very professional, friendly and helpful. When we returned to test drive the JX, Sean Nicholson helped us from start to finish. He was extremely knowledgeable in all of the details of the car, (and there are many!)... He was super friendly and took the time to answer all of our questions without making us feel pressured or rushed in any way. Not only was the car impressive but the ease and simplicity of working with the professionals at Infiniti of Nashua was doubly impressive. We would recommend Geoff and Sean at Infiniti of Nashua to anyone looking for a great car and excellent service with no pressure and no hassles. More

The reason I gave these ratings to this dealership is this is the first independent car purchase I negotiated. Every time I walked in the front door or called on the phone I was greeted personally and wi this is the first independent car purchase I negotiated. Every time I walked in the front door or called on the phone I was greeted personally and with professionalism from every employee. In trying to determine if I should purchase verses leasing, Sean was extremely helpful in educating me on leasing process that I determined in my circumstance it was better to purchase. In his absence I worked with Ronnie who was equally helpful and patience with me and all of my questions. They worked tirelessly with me in my purchase and the dedication from the top down at this dealership is by far the best experience I have ever had. Again, in the past I was never a negotiator that was handled by my husband, so I have witness some real bad behavior at other dealerships. Thanks again for the easy process and the new relationship I have established with your dealership. More

Joe was very knowledgeable about every feature of the QX which we were evaluating and eventually purchased. He was truly enthusiastic about his product and clearly proud to be selling Infiniti. When it came which we were evaluating and eventually purchased. He was truly enthusiastic about his product and clearly proud to be selling Infiniti. When it came time to talk price, both Joe and Ronnie were very responsive and straight forward with their offer. They were able to locate a vehicle which fit our color combination and feature list, and deliver in short order. Geoff made the final paperwork available to us quickly and walked us through the details, including additional offers. The value was simply conveyed without pressure to purchase. A truly positive SUV buying experience from the entire team! More

My experience with Mark and Infiniti of Nashua was overall, excellent. I expressed interest in a used Infiniti via Vehix.com and set up a time to look at the vehicle. Upon arrival i was greeted by Mar overall, excellent. I expressed interest in a used Infiniti via Vehix.com and set up a time to look at the vehicle. Upon arrival i was greeted by Mark. Not sure if he was expecting me since the person i set up the meeting with was a different person but later found out that there is a separate "Internet Team" that passes along the information. Mark was an absolute professional and did not make any assumptions when walking in with my torn up Celtics hat and Chuck Taylors. Before asking any factfinding questions he went through the most complete run down of features and specs of the vehicle, that i have ever experienced, which was great. From there he asked if i wanted to take the car for a test drive and we did. The car was in the showroom at the time, but no problem. They opened up the doors and we went for a drive. He encouraged me to drive as if i was driving it by myself which i appreciated. When we returned, we sat down and he asked me my thoughts and asked how far along the decision making process i was at.Also asked me about other vehicles i was looking at etc. He showed me the maintenance records and car fax. I knew i wasn't going to make a decision that day and he respected that. At no point was there any pressure what so ever. A few days later i had made my decision, put my deposit down over the phone. The next day i was back at the dealership, got my financing and paperwork squared away in less than two hours and drove home in my new (to me) G37 feeling like a million bucks. I look forward to dealing with Infiniti of Nashua in the future as well as referring any friends, family, or clients over to Mark. I felt he was very genuine and treated me with respect and sometimes those two things are hard to find at an Auto dealership, but not here. et More