INFINITI of Nashua

Ben , the salesperson was very knowledgeable The dealership in very good location ,easy to get to , well-maintained and I won't edd anything to this place , Ben Macieskiare very good , very k The dealership in very good location ,easy to get to , well-maintained and I won't edd anything to this place , Ben Macieskiare very good , very knowledge and experient Thank you Ben macieski for helping me to choose the right car for my wife !!!! More

Awful customer service, stay away Had a horrible experience with this dealer, will not consider doing business again. First of all we saw the car online, and set up an appointment to Had a horrible experience with this dealer, will not consider doing business again. First of all we saw the car online, and set up an appointment to go see it on the upcoming Sunday. The day before we get an email confirming the appointment, yet when we get there we find out the vehicle was sold Friday and is pending financing so we cannot view it. A few days later they call to say the financing fell through, so we put a small deposit to hold the car and go view it the following weekend. We did finally decide to purchase the vehicle on Saturday. Since it was purchased on the weekend it couldn't be registered yet so was told it would be ready Monday or Tuesday. Monday comes and they call to say it won't be ready that day, but should be by end of the day Tuesday. All day Tuesday heard nothing, so we call and leave a message before heading up there. They call back to state that the car is all registered, but due to renovations being performed is covered in construction dust and needs to be detailed again, but the detailers are gone for the day. We tell them that we will pick it up on Thursday as we were busy on Wednesday. We get a call Wednesday saying the vehicle is ready, which we remind them that we couldn't do. On Thursday when we pick up the vehicle, it was not rewashed, just left from the day before. The gas was on empty, but we were so frustrated we left anyway and filled up on our own. Then as we're driving down the highway we check the glove box and there was no owner's manual or registration. We turn around and go back. We get there and cannot find the salesman anywhere, so another associate is able to find the registration in to salesman’s desk. As for the owner’s manual he states that he will look into it and then get back to me. We hear nothing for a week. During this time we notice that it appears the oil was never changed either, so I spend the next month trying to contact both the salesman we dealt with Bill Vickers and Hugh McQueen via phone and email. Finally I call and speak to an available sales manager Dave Girardi. He listens to my concerns and says he’ll look into it and get right back to me. He does call me back and tells me that used cars are supposed to have at least a half tank of gas, so that was wrong. He states that he has located an owner’s manual for me, but he needs to check with the service manager about the oil change, so he’d call me back the next day. That was over 2 weeks ago and I have called nearly every day and cannot get a call back. I would not recommend this dealer to anyone. More

sold me damaged / unsafe vehicle Regarding Infiniti Of Nashua NH - I purchased a car from them for $26,000 in December 2015. It was represented as having no damage and being "like new Regarding Infiniti Of Nashua NH - I purchased a car from them for $26,000 in December 2015. It was represented as having no damage and being "like new". Six months later I find out from another dealer that this car has impact damage and broken welds. I let them know and sent them pictures of the damage. The dealership management never responded. Do yourself a favor and SHOP ELSEWHERE !!!!!!!!!!!! More

Add a lot to the advertised price The dealership's strategy appears to be to advertise very low asking prices on used cars. What isn't made clear from the beginning is that those pric The dealership's strategy appears to be to advertise very low asking prices on used cars. What isn't made clear from the beginning is that those prices do not include ANY warranty, the mandatory fee for interior and exterior protection, etc. We also had problems with paperwork filled out by the dealer which made it more difficult to register the car and resulted in additional fees. More

Great Customer Service Im sorry that I cannot agree with the previous reviews. I am on my second Infiniti since 2003 and have had nothing but GREAT service. I have always Im sorry that I cannot agree with the previous reviews. I am on my second Infiniti since 2003 and have had nothing but GREAT service. I have always had my oil changed there amongst other minor repairs. I always wait for my car in the waiting room and never have I gone past one hour of waiting. Christopher Holt was always very nice and respectable and accommodating. Unless things have changed since my last oil change, 3 months ago, I just can't believe the recent reviews I am reading. More

First oil change My first oil change in my new 2016 infiniti. I arrive, the building is EMPTY. Not a customer in sight. Not a customer in sight for the entire 1 1/2 My first oil change in my new 2016 infiniti. I arrive, the building is EMPTY. Not a customer in sight. Not a customer in sight for the entire 1 1/2 hours it took to change the oil in my car. This morning I actually checked the oil in my new infiniti. I found the oil to be half full and dirty. So I called Christopher Holt and left a message. He returned my call, threatened to hang up on me about 4 times and kept explaining how half full and dirty was normal for a 3 month old infiniti which just had it's oil and filter changed. He finally did hang up on me. Never again Mr. Holt. Infiniti just lost a customer. More

Awful customer service I scheduled a 9:00 appointment for 4 new tires, a fluid flush and alignment. 2.5 hours later I got a call (sitting in the waiting room) suggesting fur I scheduled a 9:00 appointment for 4 new tires, a fluid flush and alignment. 2.5 hours later I got a call (sitting in the waiting room) suggesting further service which I declined. Another 2 hours and 6 cars pass and I'm informed the alignment will take another hour. Never again. More

Customer Loses I purchased an excellent quality 2011 Acura TSX from this dealership in December. I learned yesterday, the first warm day of the year, that the air co I purchased an excellent quality 2011 Acura TSX from this dealership in December. I learned yesterday, the first warm day of the year, that the air conditioner does not work properly. I called the dealership and spoke with Ron Poirier, General Manager to request that the repair be made. He flat out refused to honor the repair and treated me rudely sying I should have purchased an extended warranty. I explained that no one would test air conditioning when the temp was below freezing. I later confirmed with Fenton Family Dealerships in Keene, NH that of course they would honor such a repair. I found Infinity of Nashua to be dishonest and unethical. This customer loses. More

Very poor customer service I went to the dealership after finding they had good prices. But that was the only good thing about them everything else was bad.Their customer servic I went to the dealership after finding they had good prices. But that was the only good thing about them everything else was bad.Their customer service is not good. I found a car I liked and put a deposit on it and after looking at it closer I decided to put the deposit on a different car and which point the salesman gave me an attitude for wanting to switch cars. The car I switched to they didn't have the title yet as they just got it in and I was fine with waiting a couple days until they got it. The salesman called me and said they got the title and the car was ready to pickup. I went in on the agreed upon day and time only to find out I was lied to and they still didn't have the title. I was told they would call me and bring it to me. I waited a couple days and no phone call or title. Now I am unable to register the car without it. I have made several calls to the dealership to get an update of when I will get it and nobody has returned my calls. Don't buy from them go spend a little more at another dealership and get good customer service. More

Great and Easy Experience I have nothing to complain about. Going in was quick, easy, and painless. The staff knows what they're doing and wants to help! I am not afraid to wal I have nothing to complain about. Going in was quick, easy, and painless. The staff knows what they're doing and wants to help! I am not afraid to walk in the building because I know I will be taken care of! Plus they have great prices! More