INFINITI of Nashua

Very poor customer service I went to the dealership after finding they had good prices. But that was the only good thing about them everything else was bad.Their customer servic I went to the dealership after finding they had good prices. But that was the only good thing about them everything else was bad.Their customer service is not good. I found a car I liked and put a deposit on it and after looking at it closer I decided to put the deposit on a different car and which point the salesman gave me an attitude for wanting to switch cars. The car I switched to they didn't have the title yet as they just got it in and I was fine with waiting a couple days until they got it. The salesman called me and said they got the title and the car was ready to pickup. I went in on the agreed upon day and time only to find out I was lied to and they still didn't have the title. I was told they would call me and bring it to me. I waited a couple days and no phone call or title. Now I am unable to register the car without it. I have made several calls to the dealership to get an update of when I will get it and nobody has returned my calls. Don't buy from them go spend a little more at another dealership and get good customer service. More

Great and Easy Experience I have nothing to complain about. Going in was quick, easy, and painless. The staff knows what they're doing and wants to help! I am not afraid to wal I have nothing to complain about. Going in was quick, easy, and painless. The staff knows what they're doing and wants to help! I am not afraid to walk in the building because I know I will be taken care of! Plus they have great prices! More

Easy used car purchase Stopped by to check out a used car I saw online...no pressure from sales people; everyone that I spoke to was friendly and genuine. Very easy and laid Stopped by to check out a used car I saw online...no pressure from sales people; everyone that I spoke to was friendly and genuine. Very easy and laid back experience. Nate was awesome and Scott in finance was a pleasure. Both really seemed to want to make sure I left a happy customer. And I did! More

Buyer BEWARE of contract switches and terrible customer serv BEWARE of the shady finance manager! He verbally agreed to a 60 month term with my husband and then quite literally gave him a wink and said he would BEWARE of the shady finance manager! He verbally agreed to a 60 month term with my husband and then quite literally gave him a wink and said he would take care of it when my husband decided to add a warranty. He pretended to make adjustments to trade in values and car prices but in actuality he added 3 months to the load and never said a word. My husband should have caught it but didn't because he wasn't looking for changes from the agreed upon deal. I called 2 times and requested to speak with someone about this. The assistant finance manager was nice but nobody ever called me back! No manager or general manager! Terrible customer service and very sketchy financing. Be very very very careful not to get ripped off if you go here! All of these reviews I am reading are true and exactly my experience as well! Wish I had seen them before we purchased! More

Nobody cares after you buy a car Took me 3-4 days of phone calls to schedule a state inspection and delivery cleaning they owed me. When I eventually arrived at the scheduled time it Took me 3-4 days of phone calls to schedule a state inspection and delivery cleaning they owed me. When I eventually arrived at the scheduled time it turned out they did not even put anything into the system so they made me wait in the waiting room until they figure everything out and find me a loaner. Additionally I had a pretty noticeable vibration (new car with 200-300 miles on it). Asked them to look at it and mentioned the tires pressure is way to higher then it has to be and different on each wheel. They said they'll take care.. But they did not. The pressure was exactly the same as before and the vibration was still there (even rear view mirrors were vibrating). And the exterior cleaning... rain does better job! I still had the glue from the stickers all over the windows, hood and trunk. I'm still waiting for the deposit (minus first payment) to be returned to my credit card. Have been calling them for like 2 weeks on this issue and spoke to 3 different people. Everybody promised to call back but nobody never did. So I just opened a dispute with my bank. Staff is friendly, pricing is not bad.. but the service looks like nobody cares More

Issues from the first call Was looking for a used Infiniti QX, saw online that they had one available. Internet sales person emailed us Sat morning and told us to come in. Wel Was looking for a used Infiniti QX, saw online that they had one available. Internet sales person emailed us Sat morning and told us to come in. Well, we decided to go to the dealership only to find out the vehicle was not there, instead it was on vacation with the sales manager for the next week. I have never heard of a manager taking an advertised vehicle on a vacation for over a week. And it was the only one they had. Wasted trip and not even an apology or an excuse....looked around found others. We still wanted to see this vehicle (which was priced higher than any others around). When it came back, we got a call saying if we wanted to we could come by. Again, no apologies for wasting our time and not having the advertised vehicle available. Vehicle was nice, needed brakes. I had a trade in, which I looked up KBB price and the salesperson did also, we came up with around the same figures. Manager low balled and offered thousands less than KBB. Was not interested in any negotiations and let us walk out the door, never heard from them again. Vehicle is still for sale. More

Always pleasant and they go the extra mile. I was in the service center to address some maintenance and repair issues. Christopher Holt has always done an amazing job addressing the issues, keep I was in the service center to address some maintenance and repair issues. Christopher Holt has always done an amazing job addressing the issues, keeping me informed of what I need/want to know (when/why/how) and never ceases to amaze me with his professionalism, attention to detail, and courtesy. I highly recommend working with him and this service center for your needs. I've also worked with Amanda Gray on many occasions and she has always been amazing to deal with, too. More

Worst Service I've Ever Experienced I purchased a used car from them (<20,000 miles), and not only did it take three weeks for them to have my car ready for pickup, when I got it home I I purchased a used car from them (<20,000 miles), and not only did it take three weeks for them to have my car ready for pickup, when I got it home I immediately noticed something wrong. I brought my car to the Subaru dealership up the road from me and they showed me that there were parts missing in the front suspension causing all sorts of unpleasant noise. This is a $500 repair that Infinity refuses to do or pay for. Upon further investigation, it turns out that there were issues with the rear suspension that would make it NOT PASS INSPECTION! This is a $1,200 repair that they only agreed that they would take care of after I threatened to report them to the State Police (for falsifying an inspection). These guys are awful. Take my advice and spend your money elsewhere! More

A truly excellent team to work with! This is my second car purchase at this dealership, and both times it has been an incredible efficient, easy, and transparent process, without the game This is my second car purchase at this dealership, and both times it has been an incredible efficient, easy, and transparent process, without the games, tricks, and shenanigans that I've experienced at other dealerships. The sales team was very knowledgeable about their products, and competitive with their prices from the very beginning. The Internet Sales department (my salesperson was Cara Couture) in particular was able to provide quotes for both lease and purchase options quickly, and spelled out the details in a straightforward manner. After working out the final numbers with the general manager, I was able to work directly with James Hocking who handled the P&S, insurance, registration, and all of the little details over e-mail, saving me time at the dealership. James even offered to deliver the car over 100 miles to my house personally, going well above and beyond the role of a typical sales person. Thanks to the Infiniti of Nashua team for a great car buying experience! I highly recommend visiting this dealership for your future Infiniti purchases. More

Great Expierence I purchased a used WRX here and it was a great experience. The salesperson, Chris C., was extremely helpful and knew an impressive amount about the ca I purchased a used WRX here and it was a great experience. The salesperson, Chris C., was extremely helpful and knew an impressive amount about the car even though this is not a Subaru dealership. The business manager Chris T. made the finance extremely easy and hassle free. While I am not an Infinity guy I would certainly go back for the right car! More