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INFINITI of Naperville

Naperville, IL

4.9
3,496 Reviews
INFINITI of Naperville is one of the Nation’s Largest Certified Pre-Owned INFINITI Dealers. Our state of the art luxury car dealership in Naperville, Illinois.
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1550 W. Ogden Ave

Naperville, IL

60540

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Showing 3,496 reviews

May 10, 2021

Absolutely a great saleman. Thank you for taking the time with me. Made the process very easy! I am very happy with my vehicle! Keep up the greatness! More

by Kara.malatia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Limjuco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Murczek
May 15, 2021 -

INFINITI of Naperville responded

Kara.malatia, we are very happy Adam provided you with a great experience! Congratulations.

May 06, 2021

I worked with Dale Marrone and Mark Roncone. They were both knowledgeable and helpful and made the purchase relatively painless. However, I was a very good customer also. More

by pellegrino.joan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Morrone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Roncone
May 07, 2021 -

INFINITI of Naperville responded

We appreciate your positive review about your recent experience with us! We appreciate your business

May 06, 2021

Absolutely horrendous customer service. At least going through sales person Kaitlin and Sales manager Dale. Poor lack of communication and no respect what do ever. More

by Pilotvanquish3
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dale Morrone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Korallus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Kessler
May 20, 2021 -

INFINITI of Naperville responded

Pilotvanquish3, we regret to hear that you had a negative experience with us. We have discussed your interaction in length and have taken steps to ensure our out-of-state clients get better communication experience.

May 05, 2021

Service Advisors are knowledgeable and pretty helpful. They offer a superb customer service. I would definitely recommend Infiniti of Naperville, and come back when my car needs service. ☺️ More

by marians
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Barry, Doug Cameron
May 07, 2021 -

INFINITI of Naperville responded

Hi Marians, we are very happy to have provided you with such a positive experience!

May 05, 2021

Infiniti of Naperville has excellent customer service and very welcoming. I had the pleasure of buying my dream car (Jeep Wrangler Sport Unlimited) and traded in my mini-van (Honda Odyssey) with the help of More

by GenGen Koteski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Limjuco
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

INFINITI of Naperville responded

Gengen Koteski, we're happy to hear you had such a positive experience Joe Limjuco. He is a master at his craft and goes the extra mile for his clients. Congratulations on your Wrangler purchase!

May 04, 2021

Infinity of Naperville is a great dealership to buy your first car! Randy was very professional and transparent about the prices. Took me on a test drive and answered all my questions. More

by alberto92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Chin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Limjuco
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

INFINITI of Naperville responded

Alberto92, thank you for your kind review; we are happy to pass along your comments to Randy and the team here at Infiniti Of Naperville! We hope you have many trouble-free miles with your new car

May 01, 2021

Brad was very professional and walked us through learning all the bells and whistle‘s of our new car. Definitely will recommend the dealership and salesman to my friends. More

by HappyBuyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Broughton
May 03, 2021 -

INFINITI of Naperville responded

Hi Happybuyer, thank you so much for your positive comments about Brad. We appreciate the business and happy to provide the same experience to any friends you can recommend

May 01, 2021

Infiniti of Naperville was very welcoming. Our salesman Brad helped us make this an enjoyable experience. We will definitely refer this dealership to all our friends! More

by Turnberry777
Recommend Dealer
Yes
Employees Worked With
Brad Broughton
May 03, 2021 -

INFINITI of Naperville responded

Thank you again for taking the time to let us know how Brad. We are happy to hear that you were welcomed and had an enjoyable experience!

April 30, 2021

Mark Roncone and the team were great to work with from start to finish on the purchase of my new car. I recommend Infiniti of Naperville to future car buyers. More

by michael
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Roncone
May 01, 2021 -

INFINITI of Naperville responded

Hi Michael, thank you so much for your positive comments about Mark R. and INFINITI Of Naperville!

April 30, 2021

I dealt with Adam Murczek and was very satisfied. He was knowledgeable about the autos and listened when I told him what I wanted. He did not try to get me to upgrade. He was helpful in setting up my phon More

by lbell4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Murczek
May 04, 2021 -

INFINITI of Naperville responded

Lbell4, your wonderful feedback, and rating mean a lot to us. Thank you for sharing!

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