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INFINITI of Naperville

Naperville, IL

4.9
3,496 Reviews
INFINITI of Naperville is one of the Nation’s Largest Certified Pre-Owned INFINITI Dealers. Our state of the art luxury car dealership in Naperville, Illinois.
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1550 W. Ogden Ave

Naperville, IL

60540

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Showing 3,496 reviews

July 11, 2021

Randy was very helpful and knowledgeable are you still helping me through the decision of what car to purchase. Randy has been very professional in every manner More

by Tony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Chin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2021 -

Tony responded

I look forward to working again with Randy Chin Soon

July 11, 2021

First time meeting Mike Barry, and a definite great addition to the team! Many thanks! Always a delight to visit with Randy Chin. Keep up the good work gentlemen. More

by Sandyonwexford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Chin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Barry
Jul 13, 2021 -

INFINITI of Naperville responded

Sandyonwexford, we're happy to hear you had such a positive experience with Mike B and Randy Cwith our team!

July 10, 2021

Great customer service..Mark did a great job in coordinating the sales process. He explained the car features well and had my car prepped nicely and the lease signing was efficient and well done. I More

by rontuite
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Rebus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Korallus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antwan Hicks, Mark Roncone, Mariama Kollie, Jasmine Johnson
Jul 13, 2021 -

INFINITI of Naperville responded

Hi Rontuite! We're so happy we were able to help you out with the Lease of your New INFINITI!

July 09, 2021

Adam is the guy you want to buy a car from - up front and very helpful, knowledgeable and friendly - they work for you. Garrett took time to visit w/ us and gave us more info then we have ever gotten when bu More

by sheritamb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett, Adam Murczek
Jul 16, 2021 -

INFINITI of Naperville responded

Sheritamb, Thank you so much for taking the time to share your experience with Adam M, Garrett S. we really appreciate your feedback!

July 08, 2021

Great service. Very knowledgeable. I feel like I am in good hands. I wish we had some additional perks that came with the car like weather mats and free wifi service for the initial months. Having said th More

by namrataba
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Limjuco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph F.L. Wood
Jul 13, 2021 -

INFINITI of Naperville responded

Namrataba, we are so happy to read such a great review about Joey and Infiniti Of Naperville! The in-car Wifi has a complimentary 30 day trial period.

July 07, 2021

My experience with Infiniti of Naperville was one to remember. The level of professionalism displayed by Joey, Garrett, and the Infiniti team was spot on. The time it took and the level of attentiveness More

by thompsonbernard735
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Morrone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett 5 stars, Joseph F.L. Wood
Jul 13, 2021 -

INFINITI of Naperville responded

Thompsonbernard735, we really appreciate your feedback! We are so happy to be able to help you out. We know you will really enjoy your new vehicle. Thank you!

July 07, 2021

Honest upfront and no hidden fees. Went for a test drive, and Mark was able to answer all my questions. He did not try to sell "features" that were included in the car and he showed me options I could add if More

by valeria
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Limjuco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Roncone
Jul 13, 2021 -

INFINITI of Naperville responded

Valeria, we're happy you found Mark R to be so supportive during your experience here at Infiniti Of Naperville.

July 07, 2021

Would have been an excellent 5 star but had a windshield that needed replacing and I was told truck had a puck system for towing which it did not. Staff however had limited time to educate themselves on thi More

by nulink5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Limjuco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph F.L. Wood
Jul 13, 2021 -

INFINITI of Naperville responded

Hello Nulink5, we appreciate you taking the time to leave us this feedback.

July 05, 2021

Fair prices, no hidden fees, friendly team. They are also taking care of windshield damage we noticed right after driving away from the dealership without any hassle. More

by Jessica.cook
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Chin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

INFINITI of Naperville responded

We appreciate your positive review about your recent experience with Randy and the Team here! We are very happy we could provide you with a positive experience.

July 04, 2021

As an apprehensive first time buyer, plus being a woman, I was admittedly very nervous about just going to see the car I wanted to look at. Adam M made me feel SO at ease from the get go, and never once mad More

by tyra214
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Murczek
Jul 08, 2021 -

INFINITI of Naperville responded

Tyra214, your wonderful feedback and rating mean a lot to us. We are so happy to hear that Adam took great care of you during your visit

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