INFINITI of Naperville

I purchased my QX60 on July 3rd and I am very grateful for the service I received from all of the staff, beginning with Christian Lynch the Internet Sales Manager who kept me engaged and answered all of m for the service I received from all of the staff, beginning with Christian Lynch the Internet Sales Manager who kept me engaged and answered all of my questions prior to visiting the dealership. While at the dealership I received great customer service from Mark Roncone, who had a great sense of humor and was very attentive to the additional questions I had about the vehicle. And last, working with Joseph Limjuco, was very easy and he explained in detail everything I was signing and answered my questions. My entire experience was wonderful!!!! More

Overall a good experience. My sales guy Brad was awesome no pressure no hidden car sales tactics I felt really comfortable buying from this dealership & sales man. no pressure no hidden car sales tactics I felt really comfortable buying from this dealership & sales man. More

We are a repeat customer of Randy Chin and Naperville Infiniti. Always a great experience with wonderful service. We are happy to keep going back. Infiniti. Always a great experience with wonderful service. We are happy to keep going back. More

This is a truthful honest review from someone that just bought a used vehicle from them. I don't know what to say guys... when I buy a vehicle from someone, I expect them to be as honest as can be. When I bought a used vehicle from them. I don't know what to say guys... when I buy a vehicle from someone, I expect them to be as honest as can be. When I had the Toyota dealership check out the truck I bought from you, they were amazed by how you guys covered up the issues with the truck. You guys positioned the rear bumper so I could not see it was falling off, you positioned the back rear window so that I could not see that it was not completely broken and you did not mention anything about the right side mirror being completely broken as well. Now, what I will admit is that I knew there was something wrong with the back rear window but I was not sure exactly what it was (neither were they) but it came to a $1600.00 fix...no biggie...this is the only thing they were somewhat open about (saying somewhat is giving them more credit than they deserve). But they flat out hid everything else just to make a sale. I would never purchase from this dealership again. Just thinking about buying from them makes me sick to my stomach. Avoid at all cost. Make sure if you ever purchase a used vehicle from them, take a mechanic or demand that they allow you to take the vehicle for a used car inspection at a different dealership since you cannot trust them at all to be transparent about their used vehicles. Avoid this place; You've been warned. More

Mark Roncone and the team at Naperville Infiniti were a pleasure to work with. You could te they care about their customers and making sure you get a car that fits your needs and budget. pleasure to work with. You could te they care about their customers and making sure you get a car that fits your needs and budget. More

This was a quick buying process with no pressure at all. I worked with Brad Broughton and he answered the questions I had. I took a day to think about my decision and he didn’t act any different. I brought I worked with Brad Broughton and he answered the questions I had. I took a day to think about my decision and he didn’t act any different. I brought my past vehicle here for routine oil changes and don’t have any complaints on the service side either. If you are in the market and see a vehicle at the Infiniti of Naperville you want you should proceed without any hesitation as it relates to the dealership and I would work with Brad. More

I was fortunate to deal with Adam, a total team player who is both extremely professional and knowledgeable. He was very easy to talk to and worked hard to meet my needs. Our test ride was outstanding all who is both extremely professional and knowledgeable. He was very easy to talk to and worked hard to meet my needs. Our test ride was outstanding allowing me to get the full effect of the QX55 features and performance. I would highly recommend dealing with Adam because he's honest and cares about getting you the best deal possible with absolutely no high pressure. My trade-in value also exceeded my expectations and Joe Limjuco, Business Manager, was extremely effective in getting the final details and paperwork completed without any additional high pressure in a very reasonable time frame. Best car buying experience you could ask for. More

Best experience in buying a car. Professional, efficient, no haggling. Adam was so honest and knowledgeable! If he didn’t know the answer to a question, he went out of his way to get the right a efficient, no haggling. Adam was so honest and knowledgeable! If he didn’t know the answer to a question, he went out of his way to get the right answer ....promptly. Highly recommend buying a car from him. They were, also, respectful of our time. More

Great dealership! They truly made the process of buying a car enjoyable! Professional and knowledgeable staff. I would buy from them again in the future. car enjoyable! Professional and knowledgeable staff. I would buy from them again in the future. More

I bought a used Toyota through Brad. They had the car ready and waiting when I arrived as they said they would. It was clean and in tip top shape. I mentioned I was in a time crunch and after the test dr ready and waiting when I arrived as they said they would. It was clean and in tip top shape. I mentioned I was in a time crunch and after the test drive Brad got things moving. There was no sales pitch or pressure to buy. I wanted the car so it was an easy decision. Once I got to the finance office Joe got us through the loan process quickly, the deal was done and I drove it home! Once I got home and was reading through all the papers I found a major issue. I contacted them and they quickly came up with a solution to resolve it fairly. You have to appreciate when a dealer acknowledges an honest mistake and takes responsibility. I would recommend purchasing a vehicle from this dealer. More