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INFINITI of Naperville

Naperville, IL

4.9
3,498 Reviews
INFINITI of Naperville is one of the Nation’s Largest Certified Pre-Owned INFINITI Dealers. Our state of the art luxury car dealership in Naperville, Illinois.
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1550 W. Ogden Ave

Naperville, IL

60540

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Showing 3,498 reviews

October 20, 2021

Clean, employees are very friendly and respectful, they make you feel very comfortable and assist you in anyway they can More

by Betty Rupert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Cameron
Oct 25, 2021 -

INFINITI of Naperville responded

Hello Betty Rupert, we appreciate you taking the time to leave us this feedback.

Oct 28, 2021 -

Betty Rupert responded

The answers that I gave on the survey was misunderstood my technical advisor was excellent he (Doug Cameron) received all fives, the problem with the transmission was 3 and 4 but that wasn’t a reflection on my Infiniti of Naperville that was toward the manufacturer of the transmission, Doug and Infinity always give me excellent service, conversation respect

Oct 28, 2021 -

Betty Rupert responded

Infinity of Naperville and Doug Cameron are excellent, I always receive excellent service and he is always on point, he takes good care of me and my vehicle and I appreciate that, he has been my technical advisor for fourteen years and I’ve never had a problem with him or the service. Thank you

October 18, 2021

So I just bought the most gorgeous car! I started out working with Randy who is wonderful but when we went in today we didn’t realize it was his day off. Heidi greeted us and did an amazing job getting u More

by mdsstanton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Chin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Limjuco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi Guttman, Heidi Guttman
Oct 25, 2021 -

INFINITI of Naperville responded

Mdsstanton, your wonderful feedback, and rating mean a lot to us. We are so glad to hear how Heidi and the rest of the team were able to create such a wonderful purchase experience for you.

October 17, 2021

Bought an an Infinity SUV from Mark Roncone. Mark was extremely helpful, friendly and not pushy. He took the time to answer all of our questions and go above and beyond to ensure we had a wonderful expe More

by gz
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Roncone
Oct 25, 2021 -

INFINITI of Naperville responded

Gz, we strive for 100% satisfaction, and it is great to see you had such a positive experience Mark R. We hope you have many trouble-free miles with your new at Infiniti.

October 17, 2021

Our sales person was great. He was professional, and very responsive to our calls and emails. I would definitely work with him again in the future. More

by kkdombrowski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Roncone
Oct 25, 2021 -

INFINITI of Naperville responded

Kkdombrowski, thank you for your kind review; we are happy to pass along your comments to Mark R and the team here at Infiniti Of Naperville!

October 16, 2021

Working with Heidi Guttman on the purchase of our new Infiniti QX50 was a very positive experience. She was a pleasure to work with and was very receptive to our needs and requirements in looking for a More

by Dale Samuelson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi Guttman, Heidi Guttman
Oct 25, 2021 -

INFINITI of Naperville responded

Dale Samuelson, thank you for your kind words about Heidi, and this wonderful review!

October 16, 2021

My license plates were put on wrong and they gouge the price on tint windows More

by colemancarol71
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kaitlyn Kessler
Nov 02, 2021 -

INFINITI of Naperville responded

Hi Carol, we apologize for the plate being reversed. We use a local shop for tints and they have increased their prices recently.

Nov 02, 2021 -

colemancarol71 responded

600 dolars as ridiculous this eas a crappy snswer because i used the same people you guys use..he made up a price period even financing said they would of never said no xxxx 600..realy i will never do business wkth your dealership have a nice day

October 08, 2021

Bought a used SUV from Joey. The process was very smooth and painless. I would recommend giving Infinity of Naperville a shot next time you are in the market for a new or used car. More

by jacktully869
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Limjuco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph F.L. Wood
Oct 09, 2021 -

INFINITI of Naperville responded

Jacktully869, we're so glad that Joey was able to go above and beyond your expectations! Thank you for your business.

October 06, 2021

Dealing with Infiniti of Naperville was an absolute pleasure, and Mark Roncone was the primary driver of us having such an outstanding experience. From the first outreach we made to him, to every subse More

by SDLG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Limjuco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Roncone
Oct 08, 2021 -

INFINITI of Naperville responded

Hello Sdlg, we appreciate you taking the time to leave us this feedback. I look forward to sharing your wonderful review about Mark R. Thank you!

October 04, 2021

Infiniti of Naperville, and the customer service in general was great. Mark was very respectful, and wanted me to find the right car as well as being happy with my purchase. He is a great car salesman, More

by Adam S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Limjuco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Roncone
Oct 05, 2021 -

INFINITI of Naperville responded

Adam S, we're happy to hear you had such a positive experience with Mark R! We really appreciate that you took the time to share how smoothly your purchase experience was with Mark

September 29, 2021

Mark Roncone was a pleasure to work with. Knowledgeable about SUV we purchased. More importantly, accommodating to our busy schedule to come together on a purchase. Highly recommend Mark. More

by willytgs2018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Roncone
Oct 05, 2021 -

INFINITI of Naperville responded

Willytgs2018, we're happy you found Mark R to be so supportive during your experience here at Infiniti Of Naperville. Mark continues to go above and beyond for his clients

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