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INFINITI of Naperville

Naperville, IL

Overview
Employees
Reviews
Vehicles
4.9
3,496 Reviews
INFINITI of Naperville is one of the Nation’s Largest Certified Pre-Owned INFINITI Dealers. Our state of the art luxury car dealership in Naperville, Illinois.
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1550 W. Ogden Ave

Naperville, IL

60540

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Showing 3,496 reviews

November 01, 2021

Great service advisor (Antwan Hicks). Issue at hand is always handed and he is great at advising long term care. Service is excellent and timely. From start to finish always a positive experience. More

by JOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwan Hicks
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Nov 07, 2021 -

INFINITI of Naperville responded

Hi J. Schroeder, we are very happy that Antwan has again, provided you with such a positive experience!

October 30, 2021

Heidi Guttman was great with customer service and helped with everything we needed. Highly recommend going to see her. More

by Tinkgreinke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi Guttman, Heidi Guttman
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October 28, 2021

Highly recommend this dealership. Kaitlyn was super helpful and knowledgeable. Great team overall. Thank u More

by mhernan05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Limjuco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Kessler
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Oct 30, 2021 -

INFINITI of Naperville responded

Mhernan05, your wonderful feedback about Kaitlyn and the team here means a lot to us! Thank you

October 27, 2021

Infinity of Naperville has been outstanding and effortless to deal with both times I have purchased vehicles from them. Mark was wonderful from start to finish. You never feel beat up when dealing More

by laurie_masco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Limjuco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Roncone
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Oct 30, 2021 -

INFINITI of Naperville responded

Laurie_masco, we strive for 100% satisfaction, and it is great to hear you had such a positive experience with Mark R and Joe L here at Infiniti of Naperville.. for the second purchase too!

October 26, 2021

I had an exceptional experience working with Randy Chin and Infiniti of Naperville! I’ll definitely be a returning customer! More

by blmarks01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Chin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Limjuco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2021 -

INFINITI of Naperville responded

Blmarks01, thank you for your kind review; we are happy to pass along your comments to Randy C and the team here at Infiniti of Naperville!

October 25, 2021

This is the 7th vehicle I have purchased from Infiniti, I cannot tell you how much I enjoy working with Dale and Mark, I wont buy another car from anyone else. More

by Frank Arostegui
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Morrone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Roncone
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Oct 30, 2021 -

INFINITI of Naperville responded

Frank Arostegui, thank you for sharing your positive experience! We truly appreciate your continued loyalty for the 7th time

October 25, 2021

This dealership is the best around always help the customer with any issue and has excellent service and fast wait times. More

by redsvt01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Pagan
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Oct 26, 2021 -

INFINITI of Naperville responded

Redsvt01, we are glad we could help!

October 24, 2021

Mark was exremely helpful and responsive to all my needs and inquiries regarding my vehicle search.. Thank you. More

by insurepro12
Recommend Dealer
Yes
Employees Worked With
Mark Roncone
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Oct 26, 2021 -

INFINITI of Naperville responded

Hi Insurepro12, thank you so much for your positive comments about Mark R and INFINITI of Naperville!

October 20, 2021

Clean, employees are very friendly and respectful, they make you feel very comfortable and assist you in anyway they can More

by Betty Rupert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Cameron
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Oct 25, 2021 -

INFINITI of Naperville responded

Hello Betty Rupert, we appreciate you taking the time to leave us this feedback.

Oct 28, 2021 -

Betty Rupert responded

The answers that I gave on the survey was misunderstood my technical advisor was excellent he (Doug Cameron) received all fives, the problem with the transmission was 3 and 4 but that wasn’t a reflection on my Infiniti of Naperville that was toward the manufacturer of the transmission, Doug and Infinity always give me excellent service, conversation respect

Oct 28, 2021 -

Betty Rupert responded

Infinity of Naperville and Doug Cameron are excellent, I always receive excellent service and he is always on point, he takes good care of me and my vehicle and I appreciate that, he has been my technical advisor for fourteen years and I’ve never had a problem with him or the service. Thank you

October 18, 2021

So I just bought the most gorgeous car! I started out working with Randy who is wonderful but when we went in today we didn’t realize it was his day off. Heidi greeted us and did an amazing job getting u More

by mdsstanton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Chin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Limjuco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi Guttman, Heidi Guttman
Report | Print
Oct 25, 2021 -

INFINITI of Naperville responded

Mdsstanton, your wonderful feedback, and rating mean a lot to us. We are so glad to hear how Heidi and the rest of the team were able to create such a wonderful purchase experience for you.

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