INFINITI of Naperville

Randy is fantastic at what he does. Working with him is more like working with a personal consultant as opposed to a salesman. There was no pressure at all and all conversations was all about possibilities more like working with a personal consultant as opposed to a salesman. There was no pressure at all and all conversations was all about possibilities rather than limitations. We looked at several vehicles, and found the exact one I was looking for. I was originally leaning toward a G37 coupe but found that the FX35 actually fitted my needs and style at the time. Most dealerships would tried to have sold me the G37 and got me out the door where as Randy worked with me to really look at all of my vehicle interests and even came in on his day off for the vehicle delivery. On top of everything, the pricing on my choices were all exceptional. No haggling or negotiating, just a great buying experience. On top of that, there was no negotiating needed. I know that I’m buying a truly exceptional vehicle, that’s why I chose Infiniti. Even still, Randy Chin still brought the vehicle price in under my expectations, which is always fantastic. On top of that, Terry, the finance manager, was very knowledgeable and efficient with what he does. He’s actually the one who got my interests revved up in a new vehicle. I had brought in my G35 coupe for some maintenance and asked for a quote on the vehicle, just to know what it was worth at the time. He blew my socks off with the current value (especially since all my previous Chevys we always worth less than I owed on them) and that actually prompted me to talk to Randy regarding a new vehicle. Then at the time of purchase, Terry got me thru the paperwork in no time flat, explaining things as we went along. Every Infiniti vehicle I’ve ever purchased has been exceptional. Most the time, when you go to buy a new vehicle at say a Chevy or a Ford dealership, you look forward to test driving different vehicles but dread all the paperwork and negotiating. With Infiniti of Lisle, that’s not the case. The buying experience is fantastic and the vehicles available for selection are all top notch, high quality and a fantastic value. I don’t have to worry about watching my new car breakdown or degrade because someone on some assembly line cut corners doing their job nor do I have to worry that the dealership will do the same. My experience with Infiniti really has been more akin to working with a personal vehicle concierge service, it has been all about getting me into what I want and will enjoy driving and keeping me happy. That’s just awesome! More

Overall a great experience. No pressure whatsoever which I truly appreciated. Everyone was friendly, smiling, and knowledgeable. Well worth the trip from Michigan. Vast selection of vehicles with good pri I truly appreciated. Everyone was friendly, smiling, and knowledgeable. Well worth the trip from Michigan. Vast selection of vehicles with good prices and warranty. I will recommend and be back in the future. Thank you all! Jerry Leonard More

Overall, my experience was excellent. I originally came in looking for a used Infiniti G37x. Joe explained the current lease deals and answered all my questions regarding lease versus buy. I ended up decid in looking for a used Infiniti G37x. Joe explained the current lease deals and answered all my questions regarding lease versus buy. I ended up deciding to lease. Joe was very friendly and helpful throughout. My only reason for lowering my rating is the time it took to get to financing. All told, I was there for 3 hours and was waiting for over half of that time. Once I was finished with financing, Ryan did a good job explaining the car to me. More

Joe is very helpful and he explains the features of the vehicle very politely. He is very friendly and guides me very well in Service/other body part options. Working with Joe is great! I would rate him as vehicle very politely. He is very friendly and guides me very well in Service/other body part options. Working with Joe is great! I would rate him as one of the great Sales person. More

I negotiated trade in and new purchase over the phone - my preference. Joe Tiberi was professional and very responsive. Even more impressive he was willing to look for the car I wanted at other dealers, wh my preference. Joe Tiberi was professional and very responsive. Even more impressive he was willing to look for the car I wanted at other dealers, when there were none available at this dealership. Joe Peters worked with me when I picked up and paid for the car - a pleasure to work with. Ryan demonstrated all my "new toys" to perfection. He really knows these cars and is very patient with the explanation. Overall very good experience. More

Sean was very friendly and knowledgeable. It was a pleasant and moderately quick experience. Ryan was very knowledgeable, patient, and helpful with the delivery of the car. pleasant and moderately quick experience. Ryan was very knowledgeable, patient, and helpful with the delivery of the car. More

employees friendly, personable, and responsive. all questions answered. only reason service not rated 'great' is that it took longer than expected to complete transaction, but it was a busy day for th questions answered. only reason service not rated 'great' is that it took longer than expected to complete transaction, but it was a busy day for the dealership. More

Great service! This is my third Infiniti and two of them came from Steve Johnson. He is a great sales rep. He always goes the extra mile to advocate for a good customer deal. Ryan Indelicato did a great job came from Steve Johnson. He is a great sales rep. He always goes the extra mile to advocate for a good customer deal. Ryan Indelicato did a great job showing me the features that are different from my prior Infiniti. Overall very positive experience. More

The professionalism of both Sean Pelkey and Ryan Indelicato was very impressive. Sean allowed me to drive the questions/conversation from my first visit to the showroom, and was quick respond to my Indelicato was very impressive. Sean allowed me to drive the questions/conversation from my first visit to the showroom, and was quick respond to my inquiries and options on my lease. Ryan took a significant period of time to ensure that I was completely familiar with my new vehicle and comfortable with many options that were new for me to use. I visited and test drove a number of luxury sedans, and came back to Infiniti of Lisle/Naperville for the customer-centric attitude of the entire staff. I will be encouraging others to take their business to Infiniti of Lisle/Naperville, as they have gained a loyal customer! More

I was browsing the internet aimlessly looking for car deals, as I do every night (or DID). I came upon Infiniti Naperville-Lisle and looked at the specials. I briefly spoke with internet director, Micah, deals, as I do every night (or DID). I came upon Infiniti Naperville-Lisle and looked at the specials. I briefly spoke with internet director, Micah, and arranged to come in at 8 and meet with salesman, Rich Ligeza, to look at the G25x. Upon meeting with Rich, I was pleasantly surprised by his kindness and professionalism..( I had went to a Volkswagon dealer over the weekend and was disappointed in the service, loved the car but could not see myself buying from that guy!). Rich was informative, patient, and most importantly- NOT PUSHY. After deciding to go with the car, the process was quick with no problems. It was past nine, but the consultants stayed and waited for us to finish up. Lastly, I was taken step by step with instructions of navigating the car with delivery specialist Ryan Indelicato. He was upbeat, very helpful, and was in no rush to explain the details of the car with me (and it was almost 10 p.m.!) The little things like these are what has made me very happy and satisfied with my decision to chose Naperville-Lisle Infiniti. I love the car and look forward to working with this company again in the future, and refer it to friends and family. More