INFINITI of Naperville

Bob is great to work with. He is very fair and made the whole process of buying a used car with a trade in effortless. I also appreciate that he wanted to make sure the car was in the best shape possible whole process of buying a used car with a trade in effortless. I also appreciate that he wanted to make sure the car was in the best shape possible inside and out. He was also excellent at keeping me informed on the car's status and was very quick to respond to an email or phone call. Edie assisted when I picked up my car, and she was very helpful and moved the process along quickly. Overall, it was a great experience. More

Randy is fantastic at what he does. Working with him is more like working with a personal consultant as opposed to a salesman. There was no pressure at all and all conversations was all about possibilities more like working with a personal consultant as opposed to a salesman. There was no pressure at all and all conversations was all about possibilities rather than limitations. We looked at several vehicles, and found the exact one I was looking for. I was originally leaning toward a G37 coupe but found that the FX35 actually fitted my needs and style at the time. Most dealerships would tried to have sold me the G37 and got me out the door where as Randy worked with me to really look at all of my vehicle interests and even came in on his day off for the vehicle delivery. On top of everything, the pricing on my choices were all exceptional. No haggling or negotiating, just a great buying experience. On top of that, there was no negotiating needed. I know that I’m buying a truly exceptional vehicle, that’s why I chose Infiniti. Even still, Randy Chin still brought the vehicle price in under my expectations, which is always fantastic. On top of that, Terry, the finance manager, was very knowledgeable and efficient with what he does. He’s actually the one who got my interests revved up in a new vehicle. I had brought in my G35 coupe for some maintenance and asked for a quote on the vehicle, just to know what it was worth at the time. He blew my socks off with the current value (especially since all my previous Chevys we always worth less than I owed on them) and that actually prompted me to talk to Randy regarding a new vehicle. Then at the time of purchase, Terry got me thru the paperwork in no time flat, explaining things as we went along. Every Infiniti vehicle I’ve ever purchased has been exceptional. Most the time, when you go to buy a new vehicle at say a Chevy or a Ford dealership, you look forward to test driving different vehicles but dread all the paperwork and negotiating. With Infiniti of Lisle, that’s not the case. The buying experience is fantastic and the vehicles available for selection are all top notch, high quality and a fantastic value. I don’t have to worry about watching my new car breakdown or degrade because someone on some assembly line cut corners doing their job nor do I have to worry that the dealership will do the same. My experience with Infiniti really has been more akin to working with a personal vehicle concierge service, it has been all about getting me into what I want and will enjoy driving and keeping me happy. That’s just awesome! More

I CAN'T SAY ENOUGHT ABOUT THE DEALERSHIP AND EMPLOYEES. I WORKED WITH TONY AND RAY. I FOUND A CAR ON THERE WEBSITE AND CALLED. THEY GAVE ME ACCURATE INFORMATION ON THE CAR I WAS INTERESTED IN AND ANSWERS ALL WORKED WITH TONY AND RAY. I FOUND A CAR ON THERE WEBSITE AND CALLED. THEY GAVE ME ACCURATE INFORMATION ON THE CAR I WAS INTERESTED IN AND ANSWERS ALL THE INFO I NEEDED. IT WAS GREAT WAY TO DO BUSINESS.I FLEW IN FROM OUT OF TOWN AND PURCHASED THE CAR. EVERYTHING WAS READY TO GO. I WOULD HIGHLY RECOMEND DOING BUSINESS WITH THESE GUYS. THANKS JACK HOWARD ST. LOUIS MO More

Overall a great experience. No pressure whatsoever which I truly appreciated. Everyone was friendly, smiling, and knowledgeable. Well worth the trip from Michigan. Vast selection of vehicles with good pri I truly appreciated. Everyone was friendly, smiling, and knowledgeable. Well worth the trip from Michigan. Vast selection of vehicles with good prices and warranty. I will recommend and be back in the future. Thank you all! Jerry Leonard More

Overall, my experience was excellent. I originally came in looking for a used Infiniti G37x. Joe explained the current lease deals and answered all my questions regarding lease versus buy. I ended up decid in looking for a used Infiniti G37x. Joe explained the current lease deals and answered all my questions regarding lease versus buy. I ended up deciding to lease. Joe was very friendly and helpful throughout. My only reason for lowering my rating is the time it took to get to financing. All told, I was there for 3 hours and was waiting for over half of that time. Once I was finished with financing, Ryan did a good job explaining the car to me. More

Joe is very helpful and he explains the features of the vehicle very politely. He is very friendly and guides me very well in Service/other body part options. Working with Joe is great! I would rate him as vehicle very politely. He is very friendly and guides me very well in Service/other body part options. Working with Joe is great! I would rate him as one of the great Sales person. More

I negotiated trade in and new purchase over the phone - my preference. Joe Tiberi was professional and very responsive. Even more impressive he was willing to look for the car I wanted at other dealers, wh my preference. Joe Tiberi was professional and very responsive. Even more impressive he was willing to look for the car I wanted at other dealers, when there were none available at this dealership. Joe Peters worked with me when I picked up and paid for the car - a pleasure to work with. Ryan demonstrated all my "new toys" to perfection. He really knows these cars and is very patient with the explanation. Overall very good experience. More

Sean was very friendly and knowledgeable. It was a pleasant and moderately quick experience. Ryan was very knowledgeable, patient, and helpful with the delivery of the car. pleasant and moderately quick experience. Ryan was very knowledgeable, patient, and helpful with the delivery of the car. More

employees friendly, personable, and responsive. all questions answered. only reason service not rated 'great' is that it took longer than expected to complete transaction, but it was a busy day for th questions answered. only reason service not rated 'great' is that it took longer than expected to complete transaction, but it was a busy day for the dealership. More

Great service! This is my third Infiniti and two of them came from Steve Johnson. He is a great sales rep. He always goes the extra mile to advocate for a good customer deal. Ryan Indelicato did a great job came from Steve Johnson. He is a great sales rep. He always goes the extra mile to advocate for a good customer deal. Ryan Indelicato did a great job showing me the features that are different from my prior Infiniti. Overall very positive experience. More