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INFINITI of Naperville

Naperville, IL

4.9
3,496 Reviews
INFINITI of Naperville is one of the Nation’s Largest Certified Pre-Owned INFINITI Dealers. Our state of the art luxury car dealership in Naperville, Illinois.
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1550 W. Ogden Ave

Naperville, IL

60540

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Showing 3,496 reviews

November 11, 2022

Excellent experience and service. I will recommend this dealership to all my friends and acquaintances. Thank you so much for everything! More

by dw7364
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Randy Chin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

INFINITI of Naperville responded

Dw7364, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti of Naperville!

November 10, 2022

Had the best experience with Randy and the team at Infiniti Naperville! Randy was incredibly helpful, knowledgeable and genuine. He made the leasing process seamless from start to finish. Highly recom More

by Erin M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Chin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

INFINITI of Naperville responded

Erin M, we are so happy to read such a great review about Randy and the team here ar Infiniti of Naperville!

October 31, 2022

We just purchased our third Infinity from INFINITI of Naperville. It is a 2023 INFINITI QX80 Sensory 4WD. Randy Chin and Joseph R. Limjuco were very friendly and professional and made my experience an A+ More

by Bill Radostits
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Chin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Limjuco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

INFINITI of Naperville responded

Bill Radostits, we're happy you found our Randy C and Joe L to be so supportive during your experience here at Infiniti Of Naperville. We hope you have many trouble-free miles with your new QX80.

October 31, 2022

Mark was a phenomenal help with the purchase of my new QX50. He was very friendly, knowledgeable and easy to work with. He provided great customer service while making the car buying experience very smoot More

by Araceli Lee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Limjuco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Roncone
Nov 02, 2022 -

INFINITI of Naperville responded

Araceli Lee, your wonderful feedback and rating mean a lot to us. We are happy to have provided you with such a phenomenal experience.

October 24, 2022

Great service, everyone was great made the purchase very smooth and enjoyable. Mark was amazing. Really apreciate his patience with us. More

by Velibor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Limjuco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Roncone
Oct 30, 2022 -

INFINITI of Naperville responded

Velibor, thank you for your kind review; we are happy to pass along your comments to Mark R and the team here at Infiniti Of Naperville!

October 24, 2022

I bought my car from this dealership and always had wonderful service until lately. For my last 2 oil changes, my car was not washed and this time I was charged for something that I should not have bee More

by Sonja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Cameron
Oct 30, 2022 -

INFINITI of Naperville responded

Hello Sonja, Thank you for taking the time to share your recent experience on multiple online review sites. We apologize for missing the car washes. The diagnostic fee is collected when a client declines the work needed to remedy the issue. Unfortunately, the issue was from improper repairs from another repair facility. We hope for another opportunity in the future to regain your trust.

October 16, 2022

Beautiful showroom, friendly staff , honest prices. Mark was easy to work with and I would buy another vehicle there with him. More

by Jeffreybwild
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Roncone
Oct 19, 2022 -

INFINITI of Naperville responded

Jeffreybwild, your wonderful feedback and rating mean a lot to us. Thank you!

October 14, 2022

Adam was a great salesman and knew a great deal about the vehicle. He was informative and thorough. More

by llrentas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Murczek
Oct 17, 2022 -

INFINITI of Naperville responded

Llrentas, we are so happy to read such a great review about your experience with Adam M.

October 12, 2022

I wanted to share with everyone about the phenomenal experience. I recently had with Infiniti of Naperville. I have purchased probably 50 cars in my adult lifetime and this is absolutely the best experi More

by pauleanderson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett, Mark Roncone
Oct 15, 2022 -

INFINITI of Naperville responded

Pauleanderson, we're so happy you found Mark R and Garrett to be so supportive during your experience here at Infiniti of Naperville.

October 11, 2022

Very awesome and love my new car. It was a great experience and happy. Thank you. More

by E
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Chin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Morrone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Korallus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Limjuco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Cameron, Adam Murczek, Mark Roncone, Brad Broughton, Kaitlyn Kessler, Joseph F.L. Wood
Oct 15, 2022 -

INFINITI of Naperville responded

E, we are so happy to read such a great review about your recent experience here at Infiniti of Naperville!

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