INFINITI of Naperville

Great experience Bill did a great job. I would buy another car from him any time. He even came in on his day off to help us thru the process. Bill did a great job. I would buy another car from him any time. He even came in on his day off to help us thru the process. More

Impressive. Having to replace a car after a wreck can be stressful. After 2 days of looking at other dealerships and not "feeling" the whole exsperience we went Having to replace a car after a wreck can be stressful. After 2 days of looking at other dealerships and not "feeling" the whole exsperience we went to Infiniti of Naperville and were very happy with the choice. Sarah Jones and Ray Wolski made this our best auto purchase yet! Thanks. More

Wow-Great experience buying a car from Infiniti ofNaperville Wow, what a great experience buying a car from Infiniti of Naperville. Randy Chin was our salesman and was helpful and professional from start to fin Wow, what a great experience buying a car from Infiniti of Naperville. Randy Chin was our salesman and was helpful and professional from start to finish. I had visited "other" dealerships the same week, only to get poor service and high pressure, Randy showed us great cars in our price range and was excellent! Than Ray in the Finance department, made the closing and paperwork simple, smooth and FAST. I usually do not write reviews, but I have to say, this dealership is 5 STAR in customer service. I would highly recommend that if you're shopping for a new or used car - Go to Infiniti of Naperville First! More

I'll be back! I had such a great experience at Infiniti of Naperville. I plan on telling all my friends and Co workers to do business with this dealership! I had such a great experience at Infiniti of Naperville. I plan on telling all my friends and Co workers to do business with this dealership! More

Not good at all! I leased two vehicles from this dealership. I recently had decided to try another car. I always take excellent car of any car I own or lease includi I leased two vehicles from this dealership. I recently had decided to try another car. I always take excellent car of any car I own or lease including hand waxing, detailing the interior and more. I recently came off of a lease and returned my car to the Infiniti dealership. The customer service manager went out and inspected the car and gave it a thumbs up that there was no damage or issues with the car. I signed the papers necessary to complete the transaction and went on my way. A month later, I receive a letter from Nissan-Infiniti saying I owe $1,245 more on the vehicle for disposition fee and damage and wear and tear. The disposition fee is nothing more than a punishment for leasing a vehicle and not renewing your lease with another Infiniti, which is complete non sense, but it is in the lease agreement. I was more concerned about the damage they were accusing me of. I called their customer service and they basically said "not changing the charges and there was nothing I could do about it." I wrote a letter stating that I didn't have the damage they indicated and got the approval from the Customer Service manager at the dealership when I dropped it off, now I am getting a letter stating I had damage that I am accountable for after the car was no longer in my possession? They wrote a letter back stating that the Customer Service Manager is not authorized to approve returned vehicles and that I had to discuss with a third party they use to review all returned lease vehicles. I sent another letter stating that they can choose whomever they want to review the car, but I had the approval of the customer service manager (who is a representative of the Infiniti and this dealership) prior to me relinquishing control of the vehicle. Any incidental damage that occurred after they took possession of the vehicle is their problem and issue, but I will not pay for any repairs or damage that I didn't create. DO NOT LEASE A VEHICLE FROM THIS COMPANY. I have no issues with the individual dealership, but more regarding the company as a whole. More

Going from Bad(elsewhere) to GREAT at Infiniti of Naperville We tried to buy a pre-driven FX 35 at several dealerships, incuding two very bad experiences. We almost gave up but decided to try one last time at a We tried to buy a pre-driven FX 35 at several dealerships, incuding two very bad experiences. We almost gave up but decided to try one last time at a delaership one hour from our home - Infiniti of Naperville. Things went from BAD to GREAT when we met Joe Peters of Infiniti of Naperville. Joe was a straight shooter, followed through on everything committed. Got the deal done in about an hour, no screwing around. Infiniti of Naperville starts out with fair pricing so that made the process easier. Joe Limjuco in the finance office also was great when he cleared up a registration transfer that was affected by actions of the previous (bad news) dealership (the one closer to our home in Mundelein, that's all I'm saying...). We think we'll make the one hour drive for service since they provide loaners and my company has an office nearby, the service and straight shooting is worth the drive! More

Great service from all the staff especially Dale and Irnie I am happy with the service. Dale was very nice and answered all my questions. I just picked up my car yesterday afternoon and everything seems to be I am happy with the service. Dale was very nice and answered all my questions. I just picked up my car yesterday afternoon and everything seems to be great I am still trying to adjust myself to this car. More

SOOOO Disappointed that I am writing reviews So disappointed about the service department. I never had an Infinity before and always thought highly of the vehicle until today. She was more intere So disappointed about the service department. I never had an Infinity before and always thought highly of the vehicle until today. She was more interested into me understanding what she is saying rather than hearing my complaint about the grinding noise in the front and the pulling to left or right when breaking on an uneven surface. She said it was engine noise and that the power of an infinity motor pulls the car to the sides. It was quite insulting for my complaints to just be dismissed. I called a different dealer who will try to check the bearings. More

Great Continuous Experience I have nothing but good things to say about my experience at this dealership. This is my third vehicle purchase from Infiniti of Naperville, and my ex I have nothing but good things to say about my experience at this dealership. This is my third vehicle purchase from Infiniti of Naperville, and my experiences have been wonderful with the sales specialists, especially Steve Johnson. Steve was very knowledgable and straightforward while assisting me with my most recent purchase. He made the process very quick with no side-tracking sales pitch. I am confident in my new Infiniti vehicle due to his guidance. I am also very impressed with Service Manager, Christian Lafferty. We have built a very trusting relationship and his staff has serviced my cars with the upmost professionalism. Overall, I would highly recommend this dealership for anyone looking for a new car. More

Great customer service Dan was very friendly, very professional and great to work with. Great customer service doesn't always seem to be a priority anymore & it was really n Dan was very friendly, very professional and great to work with. Great customer service doesn't always seem to be a priority anymore & it was really nice to see that it still is at Infiniti of Naperville. More