INFINITI of Naperville

Pleasure to deal with Adam made a point to aid me in looking over every aspect of the car and stayed with me throughout the whole buying process making it a painless experi Adam made a point to aid me in looking over every aspect of the car and stayed with me throughout the whole buying process making it a painless experience More

Great buying experience! I would like to thank Adam Murczek for a pleasant car buying experience on this past weekend. I really appreciated your professionalism and honesty. I would like to thank Adam Murczek for a pleasant car buying experience on this past weekend. I really appreciated your professionalism and honesty. From the handshake I felt comfortable with you. You were very thorough in explaining the features of the vehicle and providing me with all the available information on the vehicle. Another great thing you did was have the very ready, license plates attached, for pickup. My wife loves the vehicle. I will gladly refer a friend or family member to you and the dealership. Thank again for the experience. I wish all of my car buying experiences were like this one. Best regards, Terrance More

Returning customer again satisfied! I picked up my 2015 Q50 AWD Premium Sedan today from Infiniti of Naperville and my experience could not have been any easier. I had been leasing a 20 I picked up my 2015 Q50 AWD Premium Sedan today from Infiniti of Naperville and my experience could not have been any easier. I had been leasing a 2012 G37X Coupe from the same dealer, and I was contacted by Dale Morrone to explore my options as the lease winded down. Throughout the several month process Dale was very patient with me and continued to stay in touch as I thought about my next lease. In the end, he offered me a great deal and he was extremely honest and straightforward, a great salesman! Mike Swanson did a excellent job explaining my new car and setting everything up for me. Ray Wolski made the finance paperwork quick and to the point. This is a great dealership, I use their service department as well and am very glad I stayed with Infiniti of Naperville! More

All Around Poor Service Bought a CPO 2011 M56x here in 2013 and it's a great car! The experience was wonderul...in 2013 when I was spending $$. Fast forward to late June 20 Bought a CPO 2011 M56x here in 2013 and it's a great car! The experience was wonderul...in 2013 when I was spending $$. Fast forward to late June 2015 and my car needs service. It had been serviced the previous summer in NW Indiana (which was a great experience) and the result was a 3 month stay in the shop and a whole new engine. So...with only about 20K miles on the engine it starts to shudder when accelerating. It ran, but didn't feel right. I had it at Nissan in my hometown for an oil change and they ran faults and came up with just a general misfire fault and advised that I take it to Infiniti. I set an appointment for the following Saturday at Infiniti of Naperville for 9am. I got up very early to make the 2 1/2 hour drive and when I arrived at 9 was handed the keys to a loaner and told to have a safe drive back and it would be Monday before it was looked at. That did not make me happy of course and we had lots of discussion about the "misunderstanding". I had also asked that before I arrived with the car someone would call over to IN to talk to them about the issues it had had the previous summer since they felt very similar. That also was not done and it seemed that no one had any idea what I was talking about. Then I was given a car as a loaner that is in no way comparable to mine and was not given a comparable car until I complained about it. When we attempted to discuss with service manager about the "misunderstandings" there were a lot of excuses including blaming the receptionist for not relaying messages correctly. We left and headed home. I received a call Monday from Hilary in the service dept. who basically told me that they found no faults on the car since Nissan had apparently cleared them and I could come get it the next day. When I told her that I believed that they needed to spend some more time with it she informed me that I could come by and take the tech out on a drive. She obviously had no idea that I lived 2.5 hours away and continued to tell me that the fault could be on any of the 6 cylinders, etc. I reminded her that it's an 8 cylinder engine and perhaps they could look at the other cylinders as well. It was disconcerting that she knew nothing of my car/situation. Christian the service manager then took over my "case" and I'm sure I was classified as a disgruntled customer. All in all this experience has been nothing but frustrating and it's been in service for over a month. There have been a lot of excuses and apologies and that's fine, but I would recommend that you avoid this service department if you have a choice in where you go. The car is being delivered tomorrow to me (which is a nice service) and I'm hopeful that it is fixed and running great. The other part of the story is that I considered trading it and asked for a valuation. No one could seem to get that done for at least three weeks and when I finally got it by phone it was 19K. A true insult. Also when I dropped the car off I had called ahead to talk about a potential trade and the salesman who was working with us basically handed us off to a salesman who appeared to be a new employee and knew absolutely nothing about the car I was considering. He wandered around the lot reading from a paper and when we got to the car he knew nothing. When the dealership received another car very similar to mine and I inquired about a potential trade Mark (salesman) did not bother to return my call. My interest in buying another car from Naperville was not valued and my time was definitely not respected. All in all...huge disappointment. Not sure what happened between when I bought the car and now, but I'll never go back. There are at least half a dozen Infiniti dealerships within the same driving distance to me. We all have our own experiences and unfortunately this one was not pleasant for me. EDIT on 8/5/15 -- to be fair -- the car was returned to me yesterday at my office and it runs great and looks great. I asked them to detail it when I dropped it off and planned to pay for it, however when it was delivered I was not asked to pay. I appreciate the attempt to make things right. More

Buying a car has never been more hassle-free! The service at Infiniti of Naperville is top-notch and you just can't beat their prices. We came into the dealership just to take a peak at a used ca The service at Infiniti of Naperville is top-notch and you just can't beat their prices. We came into the dealership just to take a peak at a used car. Sean Pelkey went above and beyond that we decided to buy the car then and there. We came all the way from Oak Park and the price and service were simply amazing from start to finish (Joe, in financing, and Michael, the delivery manager were outstanding as well). Our car feels like new and we are over the moon with the level of service these guys provided. It was actually a pleasure to buy our car, yes I said pleasure. Thank you guys. More

Excellent buying experience I went in a couple weeks ago to look at some CPO G37's. Adam Murczek assisted me in the process and once I settled on a specific interior/exterior co I went in a couple weeks ago to look at some CPO G37's. Adam Murczek assisted me in the process and once I settled on a specific interior/exterior color Adam was on the hunt for the right car. He called me about a week later when a new shipment arrived carrying exactly what I wanted before the tires hit the parking lot. Great experience with Adam - patient, understanding and knowledgable. This was an excellent car buying experience. More

Great deal made with picky buyers! We had a specific price and budget in mind when we were looking for a new vehicle. When we set our sights on an used, mint condition JX35, Adam Murcze We had a specific price and budget in mind when we were looking for a new vehicle. When we set our sights on an used, mint condition JX35, Adam Murczek worked his tail off to get us a deal that matched our needs. Adam and his team were patient with our questions and feedback and worked with us to get our price. At the end of the day, we're happy Infiniti owners, ready to enjoy our new vehicle. Thanks much to the folks at Infiniti in Naperville, they're a class act. More

New Infinity buyer Everyone here is so eager to help & accommodate!! Never had I ever felt so at home!! I traveled over 700 miles to get the new QX70 infinity and was so Everyone here is so eager to help & accommodate!! Never had I ever felt so at home!! I traveled over 700 miles to get the new QX70 infinity and was so pleased with the experience!! A special thanks to Adam for all fast & efficient work! ?? More

Great Experience! I've bought a lot of cars in my time on this earth and this was one of the best car buying experiences I've had. The price was fantastic and the serv I've bought a lot of cars in my time on this earth and this was one of the best car buying experiences I've had. The price was fantastic and the service matched it. Adam was honest and a pleasure to deal with. He went above and beyond to sell me a vehicle. He even spent a few hours in Chicago traffic to pick me up from the airport! Mike and Ray were professional and experts in their craft. They had me out of the dealership in about an hour. I wouldn't think twice about buying from this dealership again. Thanks. Brian Moone More

Great Car Buying Experience Went to the Dealership to look at the QX70 and I was met by Randy Chin who was very helpful in helping me make my final decision to purchase the car. Went to the Dealership to look at the QX70 and I was met by Randy Chin who was very helpful in helping me make my final decision to purchase the car. After purchasing the car I met with Mike Swanson who was very helpful in explaining what additional items Infiniti offered to personalize my car. He also went thru all the functions on the QX70 with me and answered every question I had. I also wanted Ray Wolski, the Finance Manager, to know that the financing process with you went so smooth. Thanks to all of you. Patrick Curtis More