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INFINITI of Naperville

Naperville, IL

4.9
3,496 Reviews
INFINITI of Naperville is one of the Nation’s Largest Certified Pre-Owned INFINITI Dealers. Our state of the art luxury car dealership in Naperville, Illinois.
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1550 W. Ogden Ave

Naperville, IL

60540

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Showing 3,496 reviews

February 09, 2019

Big Deal Chicago Kevin and Matthew were so accommodating. I was so nervous about getting a car. It has been a long time since I purchased a car. Everyone was friendly More

by Big Deal Chicago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not know their names but the service men. Very helpful., Kevin Benavides, Matthew Murray
February 05, 2019

Can't get any better! This was the most relaxed car buying experience we have ever had. From beginning to end everyone we dealt with was knowledgeable and professional. I w More

by The Chavez family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Korallus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Bennett, Kevin Benavides, Matthew Murray
February 05, 2019

Only Because They Had the Used Car I Wanted Found myself at Infiniti of Naperville because they had the exact car I was looking for and I found online. Linda from internet sales was great but t More

by Travis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Doug Belgio, Linda Abdel, James Ugone, Matthew Murray
Feb 05, 2019 -

INFINITI of Naperville responded

Hello Travis, Thank you for taking the time to share your experience. We are very sorry to hear that it fell below your expectations. We are as disappointed in the Sales Rep as you are with his lack of follow through on items owed. Our Executive manager just left you a voicemail in hopes of resolving any current issues.

Feb 08, 2019 -

Travis responded

Thank you for your response. I replied to your Executive manager's voicemail via email explaining the reason for my ratings. Judging by his lack of response in 48 hours and can assume he understands and is hopefully putting a plan in place to better serve future customers.

February 04, 2019

Best Customer Experience Joe and team gave me the best customer experience I've ever had buying a used car. Highly recommend this dealership; you won't be disappointed. More

by JBoss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Peters, Kevin Benavides
February 01, 2019

Smooth and special Dale, Kevin and the rest of the team at Infiniti of Naperville made my car buying experience smooth and easy. They were extremely efficient throughout More

by Fry123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Morrone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Benavides
February 01, 2019

Great dealership This is my families 5th INFINITI and can’t say enough about the dealership. We had the pleasure of working with Kevin Benavides this time around who More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Benavides, James Ugone
February 01, 2019

great experience everyone at the dealership was very friendly, my salesman Mike Swanson was very helpful and knowledgeable about the cars. finance was quick and easy a More

by WaltC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Swanson
January 31, 2019

Used suburban Picked up a suburban from Randy. He was a great salesman and it was hassle free. I recommend him highly for a new or used car. More

by Wookie Fajita
Recommend Dealer
Yes
Employees Worked With
Randy Chin
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2019

Excellent Customer Service This dealership and everyone we dealt with are top notch! Our salesman , Kevin, spent a ton of time with me to make sure that I was happy with the car More

by sincrocci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Korallus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Pelkey, Mark Felson, Kevin Benavides
January 29, 2019

Committed to Customer Service Made buying our new QX60 easy, even with 2 small kids with us. Friendly staff, Doug was very knowledgeable and explained all the different options an More

by Tim W
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mike Korallus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Pelkey, Doug Belgio, James Ugone
Oct 07, 2019 -

INFINITI of Naperville responded

It’s wonderful to hear that you had a positive experience earlier this year and it means a lot to know you took the time out of your day to write this review. We will strive to make sure your experience as an owner is just as positive. Thank you so much for your business! - Your friends at INFINITI of Naperville

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